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Application Support Jobs in Ohio (NOW HIRING)

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

Keybank

Desktop Support (Internship)

Cleveland, OH

$20/hr

Support in this position includes the deployment of IT assets to KeyBank employees, providing deskside computer hardware and software support. Technician will work directly with various lines of ...

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All JobsApplication Support JobsApplication Support Jobs in Ohio

Application Support information

See Ohio salary details

$29.5K

$153.2K

$195.8K

How much do application support jobs pay per year?

As of Jul 26, 2026, the average yearly pay for application support in Ohio is $153,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,800.00 and $194,900.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Ohio? The most popular types of Application Support jobs in Ohio are:
What are popular job titles related to Application Support jobs in Ohio? For Application Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Ohio look for? The top searched job categories for Application Support jobs in Ohio are:
What cities in Ohio are hiring for Application Support jobs? Cities in Ohio with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Ohio as of July 2026, with employment types broken down into 76% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $153,242 per year, or $73.7 per hour.

Operations Applications Support Specialist || New Albany, Ohio (Onsite)

Verito Solutions

New Albany, OH • On-site

Other

Posted 8 days ago

Job description

Operations Applications Support Specialist

New Albany, Ohio (Onsite)

Phone + Video

Job Description:

We are seeking a Real Time Operations Applications Support Specialist to support mission-critical Operational Technology (OT) systems that enable the reliable operation of electric transmission and distribution networks. In this role, you will provide application support for Advanced Distribution Management Systems (ADMS), Energy Management Systems (EMS), and SCADA platforms, helping ensure the availability and performance of systems supporting multiple control centers across a large utility environment.

This position is ideal for someone with experience in OT application support, systems administration, or infrastructure support who enjoys troubleshooting complex environments, automating processes, and maintaining high-availability systems.

Responsibilities

  • Support and maintain ADMS, EMS, and SCADA applications in a 24/7 operational environment.
  • Assist with planning and executing application patching, system maintenance, failover activities, and software upgrades.
  • Configure and support operational data archives, including OSI PI/Chronus or similar historian technologies.
  • Monitor application performance, system logs, and infrastructure health to proactively identify and resolve issues.
  • Troubleshoot application and platform issues while working with internal teams and third-party vendors to restore service.
  • Develop and maintain automation scripts using PowerShell, Batch, or Python to streamline deployments and configuration management.
  • Perform routine system backups and periodic restoration testing to validate disaster recovery procedures.
  • Support the reliability of communications, databases, networking, alarming, logging, and operator interfaces within OT environments.
  • Coordinate server updates, patches, and configuration changes while minimizing operational downtime.
  • Create and maintain technical documentation, operational procedures, and support documentation.
  • Participate in continuous improvement initiatives and help establish best practices for application support.
  • Participate in an on-call rotation and provide after-hours support when required.

Required Qualifications

  • One of the following:
    • Bachelor's degree in a related field, OR
    • Associate's degree with 2+ years of relevant experience, OR
    • High school diploma/GED with 4+ years of relevant experience.
  • Experience supporting one or more of the following:
    • Operational Technology (OT) systems
    • System Administration
    • Application Support
    • SCADA
    • EMS
    • ADMS
    • DMS
    • OMS
    • Cybersecurity or infrastructure environments
  • Experience troubleshooting Windows-based applications and enterprise systems.
  • Familiarity with networking, databases, server administration, and system monitoring.
  • Experience reviewing logs and diagnosing application or infrastructure issues.
  • Basic scripting experience with PowerShell, Batch, or Python.
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to work in a fast-paced, mission-critical environment.

Preferred Qualifications

  • Experience supporting utility or industrial Operational Technology environments.
  • Familiarity with OSI PI, OSI Chronus, or other historian platforms.
  • Experience with SCADA, EMS, DMS, or ADMS platforms.
  • Knowledge of disaster recovery, failover processes, and backup validation.
  • Understanding of cybersecurity principles within Operational Technology environments.
  • Professional certifications such as:
    • CompTIA A+
    • Network+
    • Security+
    • CCNA
    • CCNP
    • CCSP

                                              

Abhishek Kumar
Sr. Technical Recruiter

Verito Solutions - An E-verified company
(Bunnell, Florida 32110)

 
 

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