Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing ...
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Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing ...
Quick apply
Apply Early
Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing ...
Apply Early
Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing ...
Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing ...
Lead, mentor, and develop a team of 3+ support professionals Manage ServiceNow ticket operations including intake, triage, escalation, and resolution Establish SLAs, workflows, and reporting to ...
Lead, mentor, and develop a team of 3+ support professionals Manage ServiceNow ticket operations including intake, triage, escalation, and resolution Establish SLAs, workflows, and reporting to ...
Montvale, NJ (Hybrid, 3 days/week onsite) Duration: 12+ months LOCALS ONLY Lead technical support and escalation for complex data analytics application issues Troubleshoot large-scale data processing ...
Montvale, NJ (Hybrid, 3 days/week onsite) Duration: 12+ months LOCALS ONLY Lead technical support and escalation for complex data analytics application issues Troubleshoot large-scale data processing ...
$16.70/hr
... lead others through their enthusiasm • Must possess interpersonal skills required to work with ... Skills Application support, Applications Support, Training, Customer Service Top Skills Details ...
$16.70/hr
... lead others through their enthusiasm • Must possess interpersonal skills required to work with ... Skills Application support, Applications Support, Training, Customer Service Top Skills Details ...
$16.70/hr
... lead others through their enthusiasm • Must possess interpersonal skills required to work with ... Skills Application support, Applications Support, Training, Customer Service Top Skills Details ...
$16.70/hr
... lead others through their enthusiasm • Must possess interpersonal skills required to work with ... Skills Application support, Applications Support, Training, Customer Service Top Skills Details ...
Burlington, KY · On-site
$16.70/hr
... lead others through their enthusiasm • Must possess interpersonal skills required to work with ... Skills Application support, Applications Support, Training, Customer Service Top Skills Details ...
Burlington, KY · On-site
$16.70/hr
... lead others through their enthusiasm • Must possess interpersonal skills required to work with ... Skills Application support, Applications Support, Training, Customer Service Top Skills Details ...
$128K - $153K/yr
Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout * Manage Level 1 and Level 3 helpdesk support queues, diagnosing and ...
$128K - $153K/yr
Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout * Manage Level 1 and Level 3 helpdesk support queues, diagnosing and ...
$128K - $153K/yr
Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout * Manage Level 1 and Level 3 helpdesk support queues, diagnosing and ...
$128K - $153K/yr
Lead end-to-end application integration projects with downstream systems from requirements gathering through production rollout * Manage Level 1 and Level 3 helpdesk support queues, diagnosing and ...
Lead, coach, and develop a team of Application Support Engineers dedicated to the ACH Alert (Positive Pay and Reporting solutions) platform * Build a culture of ownership, urgency, and continuous ...
Lead, coach, and develop a team of Application Support Engineers dedicated to the ACH Alert (Positive Pay and Reporting solutions) platform * Build a culture of ownership, urgency, and continuous ...
Columbus, IN · On-site
Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ivalua Experience Required: 10 & Above Job Requirements Experience: 4-6 years in application ...
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Apply Early
Columbus, IN · On-site
Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ivalua Experience Required: 10 & Above Job Requirements Experience: 4-6 years in application ...
Apply Early
Lead technical support and escalation for complex data analytics application issues * Troubleshoot large-scale data processing problems involving volume, performance, data quality, configuration, and ...
Lead technical support and escalation for complex data analytics application issues * Troubleshoot large-scale data processing problems involving volume, performance, data quality, configuration, and ...
Santa Ana, CA · On-site
Company Description Development/Application Support Santa Ana CA 6 month Contract to hire (1) Critical business need for the role: • To provide production support for PAS - Prior Authorization ...
Santa Ana, CA · On-site
Company Description Development/Application Support Santa Ana CA 6 month Contract to hire (1) Critical business need for the role: • To provide production support for PAS - Prior Authorization ...
New York, NY · On-site
$45 - $50/hr
Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support. * Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ...
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New York, NY · On-site
$45 - $50/hr
Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support. * Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ...
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$150K - $170K/yr
Team Leadership & Development: • Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support. • Set team priorities, manage ...
$150K - $170K/yr
Team Leadership & Development: • Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support. • Set team priorities, manage ...
Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams * Own ...
Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams * Own ...
Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams * Own ...
Provide application support for systems used by front and back office functions and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams * Own ...
As a Software Engineer Lead (Java Development & Application Support Lead) within PNC's Technology organization, you will be based in Philadelphia PA. Required Skills: Software Development Lead ...
As a Software Engineer Lead (Java Development & Application Support Lead) within PNC's Technology organization, you will be based in Philadelphia PA. Required Skills: Software Development Lead ...
As a Software Engineer Lead (Java Development & Application Support Lead) within PNC's Technology organization, you will be based in Philadelphia PA. Required Skills: Software Development Lead ...
As a Software Engineer Lead (Java Development & Application Support Lead) within PNC's Technology organization, you will be based in Philadelphia PA. Required Skills: Software Development Lead ...
... end application support lifecycle (incident, problem, change coordination) Use tools like ... Lead cross-functional teams (L2/L3, infra, vendors) for efficient incident management Plan and ...
... end application support lifecycle (incident, problem, change coordination) Use tools like ... Lead cross-functional teams (L2/L3, infra, vendors) for efficient incident management Plan and ...
$31K - $46.9K
12% of jobs
$46.9K - $62.8K
3% of jobs
$62.8K - $78.7K
2% of jobs
$78.7K - $94.6K
5% of jobs
$101.3K is the 25th percentile. Wages below this are outliers.
$94.6K - $110.5K
6% of jobs
$110.5K - $126.5K
5% of jobs
$126.5K - $142.4K
3% of jobs
$142.4K - $158.3K
0% of jobs
$158.3K - $174.2K
0% of jobs
$174.2K - $190.1K
0% of jobs
The median wage is $193.3K / yr.
$190.1K - $206K
63% of jobs
$31K
$161.2K
$206K
As an Application Support Lead, your day often includes overseeing a team of support analysts, monitoring application performance, and coordinating prompt resolution of user-reported issues. You’ll collaborate closely with development, infrastructure, and business teams to investigate incidents, implement fixes, and ensure ongoing stability of critical applications. Documentation, process improvement, and periodic training are part of the routine to help maintain high service levels. This role also involves prioritizing support tickets, managing stakeholder expectations, and participating in after-hours support when necessary.
To thrive as an Application Support Lead, you need strong analytical skills, in-depth knowledge of application troubleshooting, and experience in IT service management—often supported by a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, databases such as SQL, and ITIL certifications are commonly required. Effective communication, leadership, and the ability to manage high-pressure situations set exceptional candidates apart. These skills ensure efficient resolution of application issues, seamless coordination across teams, and a reliable technology environment for business operations.
An Application Support Lead is responsible for managing the support and maintenance of software applications within an organization. They oversee a team that troubleshoots issues, ensures system availability, and collaborates with developers and stakeholders to enhance application performance. Their role includes incident management, problem resolution, and continuous improvement efforts. They also establish best practices, monitor service levels, and provide technical guidance. Ultimately, they ensure that critical business applications run smoothly and efficiently.

Full-time
Posted 17 days ago
Be an early applicant
6.6
Based on 16 frontline employees who took The Breakroom Quiz
110th of 210 rated facilities management
As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.
• Lead, mentor, and develop a team of 3+ support professionals
• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution
• Establish SLAs, workflows, and reporting to ensure efficient support delivery
• Analyze ticket trends and drive root-cause resolution
• Serve as the escalation point and subject matter expert for Yardi platforms and integrations
• Oversee user access, system configuration, and ongoing application support
• Partner with vendors and internal stakeholders to resolve issues and implement enhancements
• Lead application onboarding/offboarding for property transitions
• Support release management, testing, and new system integrations
• Maintain documentation, reporting, and communication with leadership
What you should bring• 5+ years of experience in application support or IT operations
• 2+ years of people management experience
• Strong experience with ServiceNow (ticketing, workflows, reporting)
• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.)
• Experience with user access management and system administration
• Knowledge of property management operations
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and cross-functional collaboration skills
• Bachelor’s degree or equivalent experience
Preferred:
• Experience with release management, UAT, or integrations
• ITIL or ServiceNow certifications
• Experience supporting large property portfolios
What you can be a part ofYou’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.
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Real estate
201 - 500 Employees
Salt Lake City, UT, US
1991