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Application Support Lead Jobs (NOW HIRING)

WB Solutions LLC

Application Support Lead

Manhattan, NY · On-site

Application Support Lead NYC, NY Only Local Mandatory Areas Application Support Stakeholder Management ITIL Application Support (Onsite Service Lead) Role SummaryThe Onsite Service Lead will act as ...

Indigo Beam LLC

Application Support Lead

Houston, TX · On-site

Application Support Lead Summary: Responsibilities for this position may include but are not limited to: Lead a group of 20 offshore and onshore developers to deliver support functions for multiple ...

Indigo Beam LLC

Application Support Lead

Houston, TX · On-site

Application Support Lead Summary: Responsibilities for this position may include but are not limited to: • Lead a group of 20 offshore and onshore developers to deliver support functions for ...

City of New York

Application Support Lead

Manhattan, NY · On-site

... application fulfills requirements and meets end user expectations; manage defect triage during ... Lead the support team by working with project managers, product managers and product owners to ...

City of New York

Application Support Lead

Manhattan, NY · On-site

... application fulfills requirements and meets end user expectations; manage defect triage during ... Lead the support team by working with project managers, product managers and product owners to ...

Sunbelt Rentals

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

Summary * Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation. * Apply knowledge of software engineering ...

Sunbelt Rentals

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

Summary * Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation. * Apply knowledge of software engineering ...

Sunbelt Rentals

Application Support Lead

Fort Mill, SC · On-site

$154K/yr

Summary * Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation. * Apply knowledge of software engineering ...

Cognizant

Java Application Support Lead

Boston, MA · On-site

$75 - $138/hr

Java AMS Lead (Production Support & AMS) About the Role As a Java Application Support Lead , you will make an impact by ensuring the stability, performance, and continuous improvement of business ...

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Application Support Lead information

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$31K

$161.2K

$206K

How much do application support lead jobs pay per year?

As of Sep 4, 2026, the average yearly pay for application support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is an application support lead?

An Application Support Lead is responsible for managing the support and maintenance of software applications within an organization. They oversee a team that troubleshoots issues, ensures system availability, and collaborates with developers and stakeholders to enhance application performance. Their role includes incident management, problem resolution, and continuous improvement efforts. They also establish best practices, monitor service levels, and provide technical guidance. Ultimately, they ensure that critical business applications run smoothly and efficiently.

What are the typical daily responsibilities of an application support lead?

As an Application Support Lead, your day often includes overseeing a team of support analysts, monitoring application performance, and coordinating prompt resolution of user-reported issues. You’ll collaborate closely with development, infrastructure, and business teams to investigate incidents, implement fixes, and ensure ongoing stability of critical applications. Documentation, process improvement, and periodic training are part of the routine to help maintain high service levels. This role also involves prioritizing support tickets, managing stakeholder expectations, and participating in after-hours support when necessary.

What are the key skills and qualifications needed to thrive as an application support lead?

To thrive as an Application Support Lead, you need strong analytical skills, in-depth knowledge of application troubleshooting, and experience in IT service management—often supported by a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, databases such as SQL, and ITIL certifications are commonly required. Effective communication, leadership, and the ability to manage high-pressure situations set exceptional candidates apart. These skills ensure efficient resolution of application issues, seamless coordination across teams, and a reliable technology environment for business operations.

What is the career path for application support lead?

The career path for an application support lead typically progresses from roles such as application support specialist or analyst to senior support or managerial positions like support manager or IT operations manager. Advancement often requires developing technical skills, gaining certifications in relevant tools or platforms, and demonstrating leadership abilities to oversee larger teams or complex projects.

What cities are hiring for Application Support Lead jobs?

Cities with the most Application Support Lead job openings:

What are the most commonly searched types of Application Support Lead jobs?

The most popular types of Application Support Lead jobs are:

What states have the most Application Support Lead jobs?

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What job categories do people searching Application Support Lead jobs look for?

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Application Support Lead jobs near you
Infographic showing various Application Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Application Support Lead

WB Solutions LLC

Manhattan, NY • On-site

Other

Posted 21 days ago

Job description

Application Support Lead
NYC, NY

Only Local


Mandatory Areas
Application Support
Stakeholder Management
ITIL

Application Support (Onsite Service Lead) Role SummaryThe Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams. Key Responsibilities Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices Required Skills & Experience 8-12 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience Experience in onsite-offshore model Strong analytical and communication skills Experience with tools like ServiceNow/Jira LocationOnsite (Client Location) New York

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