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Application Support Lead Jobs (NOW HIRING)

Application Support Lead Location: New York City, NY Duration: / Term: Contract Experience Desired: 8+ Years The Onsite Service Lead will act as the primary point of contact for client stakeholders ...

Net Application Support Lead to provide enterprise-level assistance to our customers. Ultimately, you will be a person that our customer's trust. They will rely on you to provide timely and accurate ...

Application Support Lead Summary: Responsibilities for this position may include but are not limited to: Lead a group of 20 offshore and onshore developers to deliver support functions for multiple ...

Application Support Lead Summary: Responsibilities for this position may include but are not limited to: • Lead a group of 20 offshore and onshore developers to deliver support functions for ...

... application fulfills requirements and meets end user expectations; manage defect triage during ... Lead the support team by working with project managers, product managers and product owners to ...

Application Support Lead

Manhattan, NY · On-site

$125K - $150K/yr

... application fulfills requirements and meets end user expectations; manage defect triage during ... Lead the support team by working with project managers, product managers and product owners to ...

Summary * Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation. * Apply knowledge of software engineering ...

Summary * Support IT systems and applications in use by internal and external end-users via application development, integration, and systems implementation. * Apply knowledge of software engineering ...

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Application Support Lead information

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$31K

$161.2K

$206K

How much do application support lead jobs pay per year?

As of Aug 12, 2026, the average yearly pay for application support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an application support lead?

As an Application Support Lead, your day often includes overseeing a team of support analysts, monitoring application performance, and coordinating prompt resolution of user-reported issues. You’ll collaborate closely with development, infrastructure, and business teams to investigate incidents, implement fixes, and ensure ongoing stability of critical applications. Documentation, process improvement, and periodic training are part of the routine to help maintain high service levels. This role also involves prioritizing support tickets, managing stakeholder expectations, and participating in after-hours support when necessary.

What are the key skills and qualifications needed to thrive as an application support lead?

To thrive as an Application Support Lead, you need strong analytical skills, in-depth knowledge of application troubleshooting, and experience in IT service management—often supported by a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, databases such as SQL, and ITIL certifications are commonly required. Effective communication, leadership, and the ability to manage high-pressure situations set exceptional candidates apart. These skills ensure efficient resolution of application issues, seamless coordination across teams, and a reliable technology environment for business operations.

What is an application support lead?

An Application Support Lead is responsible for managing the support and maintenance of software applications within an organization. They oversee a team that troubleshoots issues, ensures system availability, and collaborates with developers and stakeholders to enhance application performance. Their role includes incident management, problem resolution, and continuous improvement efforts. They also establish best practices, monitor service levels, and provide technical guidance. Ultimately, they ensure that critical business applications run smoothly and efficiently.

What cities are hiring for Application Support Lead jobs? Cities with the most Application Support Lead job openings:
What are the most commonly searched types of Application Support Lead jobs? The most popular types of Application Support Lead jobs are:
What states have the most Application Support Lead jobs? States with the most job openings for Application Support Lead jobs include:
What job categories do people searching Application Support Lead jobs look for? The top searched job categories for Application Support Lead jobs are:
Infographic showing various Application Support Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Application Support Lead

VDart, Inc.

Manhattan, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.


Job description

Job Title: Application Support Lead

Location: New York City, NY

Duration: / Term: Contract

Experience Desired: 8+ Years

Job Description:

The Onsite Service Lead will act as the primary point of contact for client stakeholders, ensuring smooth service delivery, SLA adherence, and coordination between onsite and offshore teams.

Key Responsibilities:

  • Act as SPOC for client stakeholders Manage incident, problem, and change management processes Ensure SLA/KPI adherence and reporting
  • Coordinate with offshore teams for issue resolution Conduct governance calls and status updates Drive root cause analysis (RCA) for critical incidents
  • Manage escalations and high priority issues Oversee release and deployment coordination Identify automation opportunities Maintain knowledge management practices

Required Skills & Experience

  • 8 years in Application/Production Support Strong ITIL process knowledge Stakeholder management experience
  • Experience in onsite-offshore model
  • Strong analytical and communication skills
  • Experience with tools like ServiceNow/Jira

Key Skills:

Application Support, Production Support, ITIL, Stakeholder management, ServiceNow, Jira