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Business Systems Support Analyst Jobs (NOW HIRING)

Triman Industries Inc

Systems Support Analyst

Randolph, NJ · On-site

$60K - $70K/yr

The IT Support Analyst I ensures employees can securely and efficiently access systems critical to business operations, directly supporting productivity, uptime, and regulatory compliance (including ...

Luminis Health

Systems Support Analyst

Annapolis, MD · On-site

$30.27 - $45.73/hr

Incumbent supports the analysis, design, building, testing and implementation of information systems and associated change processes. Provides pre and post implementation support to include problem ...

JET Systems

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CYBERSECURITY & SYSTEMS SUPPORT ANALYST

Lexington Park, MD · On-site

$78K - $110K/yr

The Cybersecurity and Systems Support Analyst supports the protection, monitoring, documentation, and continuous improvement of company and customer information systems. This entry-level role is ...

Mustang Fuel Corporation

$92K - $125K/yr

Position Summary The Business Analyst is responsible for supporting, troubleshooting, enhancing ... Analyze business processes and recommend system improvements to increase efficiency, accuracy, and ...

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Business Systems Support Analyst information

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$19

$49

$76

How much do business systems support analyst jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for business systems support analyst in the United States is $49.50, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $58.65 per hour, depending on experience, location, and employer.

What jobs make $3,000 a day?

Business Systems Support Analysts typically do not earn $3,000 a day; such high daily rates are more common in specialized consulting, executive roles, or freelance IT contractors with advanced skills and certifications. High-paying roles often require extensive experience, niche expertise, or working on short-term projects for large organizations.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can command higher wages, especially in cybersecurity-focused environments. Overall, it is considered a well-paying role within the cybersecurity field.

What does a business support analyst do?

A Business Systems Support Analyst is responsible for maintaining and troubleshooting an organization’s IT systems and software applications. They analyze user needs, resolve technical issues, and ensure system functionality, often using tools like ticketing systems and diagnostic software. Strong communication skills and knowledge of business processes are essential for effective support and system improvements.

What is the difference between Business Systems Support Analyst vs Business Analyst?

AspectBusiness Systems Support AnalystBusiness Analyst
Primary FocusMaintaining and troubleshooting business systems and softwareAnalyzing business needs and defining solutions
Required SkillsTechnical knowledge, system support, troubleshootingProcess analysis, requirements gathering, communication
Work EnvironmentIT support teams, technical departmentsBusiness units, project teams
CertificationsIT support certifications, systems-specific trainingBusiness analysis certifications (CBAP, CCBA)

While both roles support business operations, the Business Systems Support Analyst primarily focuses on maintaining and troubleshooting existing systems, whereas the Business Analyst concentrates on analyzing business needs and defining new solutions. Understanding these differences helps employers and candidates align expectations and skills for each role.

What does a business systems analyst do?

A business systems support analyst evaluates and improves an organization’s technology systems to meet business needs. They analyze workflows, troubleshoot system issues, and collaborate with IT and business teams to implement solutions, often using tools like SQL, Excel, or ERP systems. Strong problem-solving and communication skills are essential for this role.

What does a Business Systems Support Analyst do?

A Business Systems Support Analyst is responsible for maintaining and improving an organization's business systems and software applications. They work as a bridge between the technical IT team and business users, troubleshooting system issues, analyzing business needs, and recommending solutions to enhance workflows. Their duties often include system testing, user training, and documentation. By ensuring that business systems run smoothly and align with organizational goals, they help improve efficiency and productivity.

What are the key skills and qualifications needed to thrive as a Business Systems Support Analyst, and why are they important?

To thrive as a Business Systems Support Analyst, you need a solid understanding of business processes, data analysis, and IT troubleshooting, typically supported by a bachelor’s degree in information systems or a related field. Familiarity with enterprise resource planning (ERP) systems, SQL databases, and ticketing platforms like ServiceNow is commonly required, along with certifications such as ITIL or CompTIA A+. Strong analytical thinking, effective communication, and problem-solving skills help analysts bridge gaps between technical teams and business users. These skills ensure efficient system performance, user satisfaction, and alignment of technology solutions with organizational goals.

What are the typical challenges faced by a Business Systems Support Analyst when managing system upgrades or implementations?

Business Systems Support Analysts often encounter challenges such as coordinating between technical teams and business users to ensure smooth transitions during system upgrades or implementations. They must manage competing priorities, address user concerns, and troubleshoot unexpected issues that arise post-deployment. Successful analysts rely on clear communication, thorough documentation, and careful testing to minimize disruptions and meet organizational needs. Adaptability and proactive problem-solving are essential in navigating these complex, fast-paced projects.
More about Business Systems Support Analyst jobs
What states have the most Business Systems Support Analyst jobs? States with the most job openings for Business Systems Support Analyst jobs include:
What job categories do people searching Business Systems Support Analyst jobs look for? The top searched job categories for Business Systems Support Analyst jobs are:
Business Systems Support Analyst jobs near you
Infographic showing various Business Systems Support Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $102,956 per year, or $49.5 per hour.
Systems Support Analyst

Systems Support Analyst

Behavioral Health Response

Saint Louis, MO • On-site

$47K - $64K/yr

Full-time

Posted 5 days ago

Job description

Job Title: Systems Support Analyst

Department: Information Services

FLSA Classification: Salary - Exempt

Reports To: VP of Information Technology and Services


Remote Position but must be in the St. Louis, MO area

Hours to choose: Expected Hours Monday – Friday, 8am -5pm (Active work time). On-call expectation is 0-2 calls over 8 hrs. 8pm-5am (Exclusively on-call) Biweekly with a 1-hr mandatory team meeting 2-3pm every other Thursday 1x/month with a weekend on-call expectation.


Position Summary:

The Systems Support Analyst will be a very hands-on member of the Information Services department technical support team. The Systems Support Analyst assists end users with troubleshooting phone, email, and other related issues via ticket inquiries to resolve or escalate IT systems problems. They also provide end user training, problem management and communications for IT systems faults and service requests. The Systems Support Analyst supports the senior Information Systems Department staff members in the efficient allocation of computer hardware and software resources, maintains business applications, and ensures the reliability and sustainability of information and communication resources.


Essential Functions


Provide first line support for technology issues and problems.

Provide assistance via phone, email, and/or using a ticket management system.

Manage critical incidents and track issues to resolution.

Update the internal knowledgebase with issue resolution details.

Perform account management functions in Active Directory, Microsoft Admin Center, Vonage, and Salesforce: track user account creation, changes, deletions, and perform password resets. Maintain user accounts including rights, permissions, and systems groups.

Provide documentation, support computers, laptops, tablets, smart phones, and applications.

Manage, monitor, and deploy patch updates

Escalate alerts from anti-virus endpoint security system and review endpoint security anti-virus report daily.

Review WSUS server patch report daily.

Administer, monitor, and configure the internal MDM solution for company assets.

Monitor backup system alerts and escalate errors.

Escalate problems as necessary to vendor support teams.

Quickly and accurately determine incident scope and organizational impact.

Follow up on tickets at pre-defined intervals until resolved.

Update daily status reports and shift handover reports.

Act as a liaison between customers and technical escalation teams.

Train all new employees on the use of basic software and other specialty software programs as appropriate, (i.e., Microsoft Office, Teams, etc.).

Handle setup of desktop equipment for local employees, mail out equipment to remote employees, and work with the HR department to obtain BHR device from employees.

Maintain and report inventory levels to Lead and accurately track BHR owned equipment.


Education, Experience and Skills Preferred:

Bachelor of Science degree preferred.

Working knowledge of fundamental operations of relevant software and hardware.

Knowledge of relevant service desk call tracking applications.

Knowledge and experience of customer service practices.

Knowledge, experience, and training in troubleshooting and providing service

desk support.

Excellent in-person as well as virtual instructing skills.

Excellent oral and written communication skills, with ability to communicate

product features in an effective and compelling manner.

Ability to summarize a broad amount of information into key points.

Ability to lift and carry up to 50 pounds when needed

Well-organized and detail-oriented, with the ability to multitask.


At BHR, we believe that every team member has an integral role in the lifesaving treatment we provide. We are a trauma informed agency, and we hire people who are passionate about our mission and are committed to improving the lives of those we serve through our trauma informed models of practice.


Behavioral Health Response is an equal opportunity employer and considers applicants without regard to race, color, national origin, ancestry, religion, creed, age, disability, sex or sexual orientation, gender identity or expression, genetic information, veteran status, marital status, national origin, or any other legally protected status.



8am to 5pm