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Business Systems Support Analyst Jobs (NOW HIRING)

Triman Industries Inc

Systems Support Analyst

Randolph, NJ · On-site

$60K - $70K/yr

The IT Support Analyst I ensures employees can securely and efficiently access systems critical to business operations, directly supporting productivity, uptime, and regulatory compliance (including ...

RWS Group

Business Support Analyst

Oklahoma City, OK · On-site

The Business Support Analyst role at Propylon is suitable for someone with several years of ... systems support and analysis, preferably in a client-facing role. This is a full-time, permanent ...

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Business Systems Support Analyst information

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$49

$76

How much do business systems support analyst jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for business systems support analyst in the United States is $49.50, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $58.65 per hour, depending on experience, location, and employer.

What is the role of a business support analyst?

A Business Systems Support Analyst is responsible for maintaining and troubleshooting an organization’s business applications and systems. They analyze user needs, provide technical support, and ensure system functionality, often using tools like SQL, ERP, or CRM platforms. The role requires strong problem-solving skills and knowledge of IT and business processes.

What does a systems support analyst do?

A Business Systems Support Analyst is responsible for maintaining and troubleshooting an organization’s IT systems and software. They analyze system issues, provide technical support to users, and implement solutions to ensure system efficiency and security, often using tools like ticketing systems and diagnostic software. Strong problem-solving skills and knowledge of IT infrastructure are essential for this role.

What is the difference between Business Systems Support Analyst vs Business Analyst?

AspectBusiness Systems Support AnalystBusiness Analyst
Primary FocusMaintaining and troubleshooting business systems and softwareAnalyzing business needs and defining solutions
Required SkillsTechnical knowledge, system support, troubleshootingProcess analysis, requirements gathering, communication
Work EnvironmentIT support teams, technical departmentsBusiness units, project teams
CertificationsIT support certifications, systems-specific trainingBusiness analysis certifications (CBAP, CCBA)

While both roles support business operations, the Business Systems Support Analyst primarily focuses on maintaining and troubleshooting existing systems, whereas the Business Analyst concentrates on analyzing business needs and defining new solutions. Understanding these differences helps employers and candidates align expectations and skills for each role.

What does a business systems analyst do?

A business systems support analyst evaluates and improves an organization’s technology systems to meet business needs. They analyze workflows, troubleshoot system issues, and collaborate with stakeholders to implement solutions, often using tools like SQL, Excel, or ERP systems. Strong problem-solving and communication skills are essential for this role.

What does a Business Systems Support Analyst do?

A Business Systems Support Analyst is responsible for maintaining and improving an organization's business systems and software applications. They work as a bridge between the technical IT team and business users, troubleshooting system issues, analyzing business needs, and recommending solutions to enhance workflows. Their duties often include system testing, user training, and documentation. By ensuring that business systems run smoothly and align with organizational goals, they help improve efficiency and productivity.

What is a business systems support analyst?

A business systems support analyst is responsible for maintaining and troubleshooting an organization’s information systems and software applications. They analyze system issues, provide technical support, and often work with tools like SQL, ERP systems, or CRM platforms to ensure smooth business operations. Strong problem-solving skills and knowledge of IT infrastructure are essential for this role.

What are the key skills and qualifications needed to thrive as a Business Systems Support Analyst, and why are they important?

To thrive as a Business Systems Support Analyst, you need a solid understanding of business processes, data analysis, and IT troubleshooting, typically supported by a bachelor’s degree in information systems or a related field. Familiarity with enterprise resource planning (ERP) systems, SQL databases, and ticketing platforms like ServiceNow is commonly required, along with certifications such as ITIL or CompTIA A+. Strong analytical thinking, effective communication, and problem-solving skills help analysts bridge gaps between technical teams and business users. These skills ensure efficient system performance, user satisfaction, and alignment of technology solutions with organizational goals.

What are the typical challenges faced by a Business Systems Support Analyst when managing system upgrades or implementations?

Business Systems Support Analysts often encounter challenges such as coordinating between technical teams and business users to ensure smooth transitions during system upgrades or implementations. They must manage competing priorities, address user concerns, and troubleshoot unexpected issues that arise post-deployment. Successful analysts rely on clear communication, thorough documentation, and careful testing to minimize disruptions and meet organizational needs. Adaptability and proactive problem-solving are essential in navigating these complex, fast-paced projects.
More about Business Systems Support Analyst jobs
What states have the most Business Systems Support Analyst jobs? States with the most job openings for Business Systems Support Analyst jobs include:
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Business Systems Support Analyst jobs near you
Infographic showing various Business Systems Support Analyst job openings in the United States as of June 2026, with employment types broken down into 58% Full Time, 39% Part Time, and 3% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $102,956 per year, or $49.5 per hour.
Customer Service Business Systems Support Analyst (105.25)

Customer Service Business Systems Support Analyst (105.25)

Golden State Water Company

San Dimas, CA

$33.01 - $56.12/hr

Other

Posted 12 days ago

Job description

Customer Service Business Systems Support Analyst (105.25)
Location SAN DIMAS, CA (Via Verde)
Job Code 105.25
Pay range $33.01 - $56.12 Hourly

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