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Business Systems Support Analyst Jobs (NOW HIRING)

Triman Industries Inc

Systems Support Analyst

Randolph, NJ · On-site

$60K - $70K/yr

The IT Support Analyst I ensures employees can securely and efficiently access systems critical to business operations, directly supporting productivity, uptime, and regulatory compliance (including ...

AutoZone

Systems Support Analyst

Elk Grove, CA · On-site

$39.42 - $65.82/hr

The Systems Support Analyst provides intermediate to advanced (Tier 2-3) technical support for Microsoft 365, endpoint systems, and enterprise services across on-premises and cloud environments. Acts ...

Balfour Beatty

HCM Systems Support Analyst

Dallas, TX · On-site

We believe that no level of harm should come to anyone as a result of our business. Consistently ... Summary Balfour Beatty is seeking an HCM Systems Support Analyst to join our team. This individual ...

Kia America

Business Systems Analyst

Irvine, CA · On-site

Essential Duties and Responsibilities Priority 1 - 30% Support B2B enterprise systems and projects ... Performs adhoc data analysis and create reports for business users. PERSONALLY PERFORMED DUTIES

Manifest Solutions

System Support Analyst

Columbus, OH · On-site

Manifest Solutions is currently seeking a System Support Analyst for an onsite position in Columbus ... systems and technology. * Identify research and resolve data, system and business integrity issues.

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Business Systems Support Analyst information

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How much do business systems support analyst jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for business systems support analyst in the United States is $49.50, according to ZipRecruiter salary data. Most workers in this role earn between $38.70 and $58.65 per hour, depending on experience, location, and employer.

What jobs make $3,000 a day?

Business Systems Support Analysts typically do not earn $3,000 a day; such high daily rates are more common in specialized consulting, executive roles, or freelance IT contractors with advanced skills and certifications. High-paying roles often require extensive experience, niche expertise, or working on short-term projects for large organizations.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but experienced analysts with certifications like CISSP or CEH can command higher wages, especially in cybersecurity-focused environments. Overall, it is considered a well-paying role within the cybersecurity field.

What does a business support analyst do?

A Business Systems Support Analyst is responsible for maintaining and troubleshooting an organization’s IT systems and software applications. They analyze user needs, resolve technical issues, and ensure system functionality, often using tools like ticketing systems and diagnostic software. Strong communication skills and knowledge of business processes are essential for effective support and system improvements.

What is the difference between Business Systems Support Analyst vs Business Analyst?

AspectBusiness Systems Support AnalystBusiness Analyst
Primary FocusMaintaining and troubleshooting business systems and softwareAnalyzing business needs and defining solutions
Required SkillsTechnical knowledge, system support, troubleshootingProcess analysis, requirements gathering, communication
Work EnvironmentIT support teams, technical departmentsBusiness units, project teams
CertificationsIT support certifications, systems-specific trainingBusiness analysis certifications (CBAP, CCBA)

While both roles support business operations, the Business Systems Support Analyst primarily focuses on maintaining and troubleshooting existing systems, whereas the Business Analyst concentrates on analyzing business needs and defining new solutions. Understanding these differences helps employers and candidates align expectations and skills for each role.

What does a business systems analyst do?

A business systems support analyst evaluates and improves an organization’s technology systems to meet business needs. They analyze workflows, troubleshoot system issues, and collaborate with IT and business teams to implement solutions, often using tools like SQL, Excel, or ERP systems. Strong problem-solving and communication skills are essential for this role.

What does a Business Systems Support Analyst do?

A Business Systems Support Analyst is responsible for maintaining and improving an organization's business systems and software applications. They work as a bridge between the technical IT team and business users, troubleshooting system issues, analyzing business needs, and recommending solutions to enhance workflows. Their duties often include system testing, user training, and documentation. By ensuring that business systems run smoothly and align with organizational goals, they help improve efficiency and productivity.

What are the key skills and qualifications needed to thrive as a Business Systems Support Analyst, and why are they important?

To thrive as a Business Systems Support Analyst, you need a solid understanding of business processes, data analysis, and IT troubleshooting, typically supported by a bachelor’s degree in information systems or a related field. Familiarity with enterprise resource planning (ERP) systems, SQL databases, and ticketing platforms like ServiceNow is commonly required, along with certifications such as ITIL or CompTIA A+. Strong analytical thinking, effective communication, and problem-solving skills help analysts bridge gaps between technical teams and business users. These skills ensure efficient system performance, user satisfaction, and alignment of technology solutions with organizational goals.

What are the typical challenges faced by a Business Systems Support Analyst when managing system upgrades or implementations?

Business Systems Support Analysts often encounter challenges such as coordinating between technical teams and business users to ensure smooth transitions during system upgrades or implementations. They must manage competing priorities, address user concerns, and troubleshoot unexpected issues that arise post-deployment. Successful analysts rely on clear communication, thorough documentation, and careful testing to minimize disruptions and meet organizational needs. Adaptability and proactive problem-solving are essential in navigating these complex, fast-paced projects.
More about Business Systems Support Analyst jobs
What states have the most Business Systems Support Analyst jobs? States with the most job openings for Business Systems Support Analyst jobs include:
What job categories do people searching Business Systems Support Analyst jobs look for? The top searched job categories for Business Systems Support Analyst jobs are:
Business Systems Support Analyst jobs near you
Infographic showing various Business Systems Support Analyst job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 10% Part Time, and 10% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $102,956 per year, or $49.5 per hour.
Business Systems Support Analyst

Business Systems Support Analyst

Allan Myers, Inc

Worcester, PA • On-site

Other

Posted 14 days ago

Allan Myers rating

6.7

Company rating: 6.7 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

Job description

Responsibilities
Position Summary:
The Business Systems Support Analyst provides daily technical and functional support for core business applications, enterprise systems, reporting tools, and process workflows used by operations and shared services teams. This role ensures business users can effectively access, navigate, and rely on critical systems that support finance, accounting, human resources, procurement, project administration, document management, reporting, communication, and other enterprise business processes. The Business Systems Support Analyst emphasizes excellent customer service, practical troubleshooting, strong communication with business and IT teams, and timely resolution of business system and application-related issues. This role is expected to maintain business systems proficiency, participate in system enhancement projects, support process improvements, and document support efforts in a consistent and reliable manner.
Responsibilities:
The Business Systems Support Analyst is responsible for the following:
  • Business Systems Support
  • Provide responsive, daily support for business system and application requests, incidents, and problems via phone, incident management systems, support chat channels, and direct engagement with business users.
  • Maintain functional and technical proficiency in core business platforms, enterprise applications, reporting tools, and workflows that support finance, accounting, human resources, procurement, project administration, document management, communication, and other enterprise business processes.
  • Assist business and support team members by resolving escalated business system issues and sharing practical troubleshooting techniques.
  • Use application administration, reporting, workflow, and remote support tools to deliver efficient support for business users and systems.
  • Record and update detailed notes on all business system support requests, tasks, and issue patterns in the incident tracking system.
  • Provide support outside standard business hours when critical business processes require timely resolution of escalated application issues.
  • Troubleshooting and Issue Resolution
  • Analyze and resolve business system, application, integration, data entry, reporting, access, configuration, and workflow issues, including recurring or isolated problems.
  • Address application configuration, user setup, system access, role permissions, and workflow readiness issues while ensuring alignment with governance standards for business system administration.
  • Research data, integration, access, reporting, configuration, and transaction issues related to business systems and applications, and coordinate resolution with application owners or vendors as needed.
  • Use application, reporting, data, workflow, and monitoring tools to diagnose performance, usability, access, and data-related issues impacting business users.
  • Maintain a thorough understanding of business systems and enterprise business processes, including:
  • Core business applications and enterprise systems
  • Finance, accounting, human resources, procurement, project administration, document management, reporting, communication, and related business workflows
  • Reporting, integrations, user access, system configuration, and business process support options

  • Business Systems Access and Administration
  • Create, manage, and suspend application and business system access while ensuring proper approvals, documentation, and audit readiness.
  • Validate business system and application permissions in line with job roles, department responsibilities, business processes, and operational requirements.
  • Utilize defined processes to support onboarding, offboarding, department changes, role transitions, and access changes for business system and application users.
  • Training and Documentation
  • Provide practical guidance and basic user training on business systems, enterprise applications, reporting tools, workflow processes, and core platforms, helping business users navigate common tasks, follow documented procedures, and escalate more complex questions when needed.
  • Assist users with application navigation, system access, single sign-on tools, reporting, workflow steps, and business system best practices.
  • Develop and update FAQs, quick-reference guides, and standard operating procedures for business users, shared services teams, department stakeholders, and support staff.
  • Participate in and lead training sessions for support team members and business users on specific applications, processes, reporting tools, and system changes.

Qualifications
Education & Certification:
  • Bachelor's degree in Business, Information Technology, Computer Science, Engineering, Finance, or a related field preferred.
  • Certifications or training related to IT service management, business analysis, enterprise applications, reporting tools, Microsoft platforms, or business process improvement preferred.

Experience:
  • 3 years of related experience supporting business systems, enterprise applications, reporting tools, Microsoft platforms, or IT support functions.

Required Skills and Competencies:
  • Technical Proficiency: Expertise in incident management systems, enterprise SaaS solutions, business applications, reporting tools, application administration, data workflows, and Microsoft productivity suites.
  • Problem Solving: Advanced troubleshooting and diagnostic skills for business systems, application, workflow, access, reporting, integration, configuration, and data-related issues.
  • Communication: Strong verbal and written communication skills with a focus on delivering clear, practical support to business and IT users.
  • Interpersonal Skills: Adaptable, detail-oriented, and able to work effectively with business teams, operations leaders, shared services teams, vendors, and IT colleagues in fast-paced environments.
  • Personal Attributes: High ethical standards, strong decision-making ability, practical judgment, and a sense of urgency and accuracy when supporting business operations.

Work Environment and Physical Demands:
  • Work is primarily performed in office environments, with occasional visits to other company locations to support business processes, system adoption, training, or issue resolution. These visits may involve standard office, administrative, or operational settings.
  • Frequent use of office equipment, business applications, reporting tools, and collaboration platforms is required, along with occasional mobility around office and administrative work areas.
  • Oral and auditory capacity is necessary for effective communication through various channels.

Travel Requirements:
  • Occasional travel to office locations and other company sites within the company's footprint. Overnight travel may occasionally be required.

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