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Application Support Lead Jobs in Draper, UT (NOW HIRING)

Bohme

Business Application Manager

Draper, UT · On-site

We are seeking a Lead Designer to become Böhme's first internal design hire, owning the creative ... Oversee application support, incident management, and vendor relationships * Drive system ...

Zions Bank

Technology Service Owner

Midvale, UT · On-site

Represent the organization on projects and may lead activities of lower-level employees. * Perform other duties as assigned. Qualifications: * 4+ years of experience managing application support ...

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All JobsApplication Support Lead JobsApplication Support Lead Jobs in Draper, UT

Application Support Lead information

See Draper, UT salary details

$29K

$150.7K

$192.6K

How much do application support lead jobs pay per year?

As of Aug 28, 2026, the average yearly pay for application support lead in Draper, UT is $150,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,200.00 and $191,600.00 per year, depending on experience, location, and employer.

What is an application support lead?

An Application Support Lead is responsible for managing the support and maintenance of software applications within an organization. They oversee a team that troubleshoots issues, ensures system availability, and collaborates with developers and stakeholders to enhance application performance. Their role includes incident management, problem resolution, and continuous improvement efforts. They also establish best practices, monitor service levels, and provide technical guidance. Ultimately, they ensure that critical business applications run smoothly and efficiently.

What are the typical daily responsibilities of an application support lead?

As an Application Support Lead, your day often includes overseeing a team of support analysts, monitoring application performance, and coordinating prompt resolution of user-reported issues. You’ll collaborate closely with development, infrastructure, and business teams to investigate incidents, implement fixes, and ensure ongoing stability of critical applications. Documentation, process improvement, and periodic training are part of the routine to help maintain high service levels. This role also involves prioritizing support tickets, managing stakeholder expectations, and participating in after-hours support when necessary.

What are the key skills and qualifications needed to thrive as an application support lead?

To thrive as an Application Support Lead, you need strong analytical skills, in-depth knowledge of application troubleshooting, and experience in IT service management—often supported by a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, databases such as SQL, and ITIL certifications are commonly required. Effective communication, leadership, and the ability to manage high-pressure situations set exceptional candidates apart. These skills ensure efficient resolution of application issues, seamless coordination across teams, and a reliable technology environment for business operations.

What is the career path for application support lead?

The career path for an application support lead typically progresses from roles such as application support specialist or analyst to senior support or managerial positions like support manager or IT operations manager. Advancement often requires developing technical skills, gaining certifications in relevant tools or platforms, and demonstrating leadership abilities to oversee larger teams or complex projects.

What are popular job titles related to Application Support Lead jobs in Draper, UT?

For Application Support Lead jobs in Draper, UT, the most frequently searched job titles are:

Application Support Lead jobs near you
Infographic showing various Application Support Lead job openings in Draper, UT as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 33% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $150,687 per year, or $72.4 per hour.

Manager, Application Support

Bridge Property Management

Salt Lake City, UT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Bridge Property Management rating

7.3

Company rating: 7.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

102nd of 256 rated facilities management

Job description

Make an impact

As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

• Lead, mentor, and develop a team of 3+ support professionals 

• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution 

• Establish SLAs, workflows, and reporting to ensure efficient support delivery 

• Analyze ticket trends and drive root-cause resolution 

• Serve as the escalation point and subject matter expert for Yardi platforms and integrations 

• Oversee user access, system configuration, and ongoing application support 

• Partner with vendors and internal stakeholders to resolve issues and implement enhancements 

• Lead application onboarding/offboarding for property transitions 

• Support release management, testing, and new system integrations 

• Maintain documentation, reporting, and communication with leadership

What you should bring

• 5+ years of experience in application support or IT operations 

• 2+ years of people management experience 

• Strong experience with ServiceNow (ticketing, workflows, reporting) 

• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.) 

• Experience with user access management and system administration 

• Knowledge of property management operations 

• Ability to manage multiple priorities in a fast-paced environment 

• Strong communication and cross-functional collaboration skills 

• Bachelor’s degree or equivalent experience

Preferred: 

• Experience with release management, UAT, or integrations 

• ITIL or ServiceNow certifications 

• Experience supporting large property portfolios

What you can be a part of

You’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.

What Bridge Property Management employees say

Pay

Benefits

Hours and flexibility

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