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Application Support Lead Jobs in Ohio (NOW HIRING)

Bitwise

Application Support

Cincinnati, OH · On-site

... application support, operations, or engineering is a plus but not required * Exposure to Point-of ... Independently execute large projects and lead other analysts in completing projects.

Compunnel

Application Support Level 3

Blue Ash, OH · On-site

... lead other analysts in completing projects. Required Qualifications • Experience with Major ... application support, operations, or engineering. • Exposure to Point of Sale systems in ...

Vontier

Applications Support Manager

Stow, OH

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

Quantum Health

Software Support Technician

Dublin, OH · On-site

... application needs. This role provides technical guidance for internal employees and collaboration with Quantum Health vendors. Will work closely with the IT Technical Support Lead to identify both ...

Quantum Health

Software Support Technician

Dublin, OH · On-site

... application needs. This role provides technical guidance for internal employees and collaboration with Quantum Health vendors. Will work closely with the IT Technical Support Lead to identify both ...

Matco Tools

Applications Support Manager

Stow, OH · On-site

Lead and manage the day-to-day application support team that provides Tier 1-3 support for MDBS used by Matco franchise owners, technicians, and franchise operations staff. * Serve as primary ...

Aramark

Sales Support Lead Coordinator

Groveport, OH · On-site

$22 - $25/hr

The Sales Support Lead Coordinator plays a critical role in ensuring the seamless flow of ... There is no predetermined application window for this position, the position will close once a ...

Aramark

Sales Support Lead Coordinator

Groveport, OH

$22 - $25/hr

The Sales Support Lead Coordinator plays a critical role in ensuring the seamless flow of ... There is no predetermined application window for this position, the position will close once a ...

Aramark

Sales Support Lead Coordinator

Groveport, OH

$22 - $25/hr

The Sales Support Lead Coordinator plays a critical role in ensuring the seamless flow of ... There is no predetermined application window for this position, the position will close once a ...

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Showing results 1-20

All JobsApplication Support Lead JobsApplication Support Lead Jobs in Ohio

Application Support Lead information

See Ohio salary details

$29.5K

$153.2K

$195.8K

How much do application support lead jobs pay per year?

As of Aug 9, 2026, the average yearly pay for application support lead in Ohio is $153,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,800.00 and $194,900.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an application support lead?

As an Application Support Lead, your day often includes overseeing a team of support analysts, monitoring application performance, and coordinating prompt resolution of user-reported issues. You’ll collaborate closely with development, infrastructure, and business teams to investigate incidents, implement fixes, and ensure ongoing stability of critical applications. Documentation, process improvement, and periodic training are part of the routine to help maintain high service levels. This role also involves prioritizing support tickets, managing stakeholder expectations, and participating in after-hours support when necessary.

What are the key skills and qualifications needed to thrive as an application support lead?

To thrive as an Application Support Lead, you need strong analytical skills, in-depth knowledge of application troubleshooting, and experience in IT service management—often supported by a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, databases such as SQL, and ITIL certifications are commonly required. Effective communication, leadership, and the ability to manage high-pressure situations set exceptional candidates apart. These skills ensure efficient resolution of application issues, seamless coordination across teams, and a reliable technology environment for business operations.

What is an application support lead?

An Application Support Lead is responsible for managing the support and maintenance of software applications within an organization. They oversee a team that troubleshoots issues, ensures system availability, and collaborates with developers and stakeholders to enhance application performance. Their role includes incident management, problem resolution, and continuous improvement efforts. They also establish best practices, monitor service levels, and provide technical guidance. Ultimately, they ensure that critical business applications run smoothly and efficiently.

What are popular job titles related to Application Support Lead jobs in Ohio? For Application Support Lead jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Application Support Lead jobs in Ohio look for? The top searched job categories for Application Support Lead jobs in Ohio are:
What cities in Ohio are hiring for Application Support Lead jobs? Cities in Ohio with the most Application Support Lead job openings:
Application Support Lead jobs near you
Infographic showing various Application Support Lead job openings in Ohio as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $153,242 per year, or $73.7 per hour.

Application Support

Bitwise

Cincinnati, OH • On-site

Other

PTO

Posted 12 days ago

Job description

Job Description

  • Level 3 (LV3) Support, Site Reliability, and Operations Engineer supporting Kroger's Next Generation Point of Sale (NGPOS) platform
  • This team is embedded within the engineering organization, partnering directly with developers throughout the SDLC rather than sitting in a separate support silo
  • We care more about problem-solving instinct, curiosity, and drive than a checklist of prior experience the items below describe a strong match, not a hard bar, and candidates early in their career or without every listed skill are encouraged to apply
  • In office, Blue Ash, OH 5 days a week; willingness to travel and provide onsite support for new go-lives, pilots, and rollouts
  • Participate in a scheduled on-call rotation (nights/weekends/holidays) for 24x7 support; PTO/leave may be restricted during peak retail periods and major go-lives
  • Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience) preferred; prior experience in application support, operations, or engineering is a plus but not required
  • Exposure to Point-of-Sale systems in enterprise environments is helpful; some experience with Java is preferred, Go is a plus
  • Any exposure to SQL or NoSQL databases (e.g., MongoDB), scripting (Shell, PowerShell, or Python), or ITSM/monitoring tooling (ServiceNow, Jira, Confluence, Splunk, Grafana, or equivalent) is a plus willingness to learn these on the job matters more than prior mastery
  • Interest in or willingness to learn payment card security standards (PCI-DSS)
  • Excellent oral and written communication skills; able to translate between business users and Kroger Technology teams
  • Familiarity with the Agile process is helpful; experience as a Scrum Master a plus
  • Willingness to speak up and challenge developers on Agile best practices and definitions of done during refinement and QA
  • Accountable for driving support tickets and emails to resolution
  • Good judgment under pressure; able to prioritize across competing support, testing, and scrum-master duties

Key Responsibilities

  • Partner with cross-functional teams to expedite issue resolution and manage to SLAs
  • Support and maintain infrastructure and applications, including off-hours support (24 x 7) as required
  • Test infrastructure and application changes
  • Establish priorities and develop functional and programming specifications for application enhancements and modifications
  • Participate in the application technical design process; design, code, and unit test application changes using SDLC best practices
  • Complete estimates and work plans for design, development, implementation, and rollout tasks
  • Monitor systems, consoles, and performance for service interruptions or delays
  • Address and resolve infrastructure system failures
  • Execute, log, and report break/fix changes, service requests, and support activities
  • Maintain operational procedures, processes, and scripts; follow documented processes to ensure infrastructure stability
  • Own incident and problem management: drive major incident response, root cause analysis, and post-incident reviews
  • Champion engineering standards and continuously improve software delivery processes
  • Build partnerships across application, business, and infrastructure teams
  • Independently execute large projects and lead other analysts in completing projects.

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