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Application Support Lead Jobs (NOW HIRING)

Compunnel

Lead Application Support

Aliso Viejo, CA · On-site

Develop strategies to allow Application Support to manage resultant problems 13. Understand ... Strategies Lead should develop strategies to mitigate issues arising from existing problems ...

Quantix

Application Support

Arvada, CO · On-site

Application Support Location: Arvada, CO Type: Direct Hire Our client in the Arvada, Colorado area is looking for an Application Support person to join their team on a direct hire basis. This ...

LLNL

Application Support Manager

Livermore, CA · On-site

$9.8K/wk

We have an opening for an Application Support Manager to establish and lead a unified Tier 1 and Tier 2 application support function across the Strategic Deterrence Applications (SD Apps) Program. In ...

LLNL

Application Support Manager

Livermore, CA · On-site

We have an opening for an Application Support Manager to establish and lead a unified Tier 1 and Tier 2 application support function across the Strategic Deterrence Applications (SD Apps) Program. In ...

LLNL

Application Support Manager

Livermore, CA · On-site

We have an opening for an Application Support Manager to establish and lead a unified Tier 1 and Tier 2 application support function across the Strategic Deterrence Applications (SD Apps) Program. In ...

ConfigUSA

Ivalua Support Lead

Columbus, IN · On-site

Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ivalua Experience Required: 10 & Above Job Requirements Experience: 4-6 years in application ...

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Application Support Lead information

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How much do application support lead jobs pay per year?

As of Jul 23, 2026, the average yearly pay for application support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of an Application Support Lead?

As an Application Support Lead, your day often includes overseeing a team of support analysts, monitoring application performance, and coordinating prompt resolution of user-reported issues. You’ll collaborate closely with development, infrastructure, and business teams to investigate incidents, implement fixes, and ensure ongoing stability of critical applications. Documentation, process improvement, and periodic training are part of the routine to help maintain high service levels. This role also involves prioritizing support tickets, managing stakeholder expectations, and participating in after-hours support when necessary.

What is an application support lead?

An application support lead is a professional responsible for overseeing the support and maintenance of software applications within an organization. They coordinate support teams, troubleshoot issues, and ensure system stability, often using tools like ticketing systems and monitoring software. Strong technical knowledge, leadership skills, and experience with application environments are essential for this role.

What are the key skills and qualifications needed to thrive in the Application Support Lead position, and why are they important?

To thrive as an Application Support Lead, you need strong analytical skills, in-depth knowledge of application troubleshooting, and experience in IT service management—often supported by a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, databases such as SQL, and ITIL certifications are commonly required. Effective communication, leadership, and the ability to manage high-pressure situations set exceptional candidates apart. These skills ensure efficient resolution of application issues, seamless coordination across teams, and a reliable technology environment for business operations.

What is an Application Support Lead job?

An Application Support Lead is responsible for managing the support and maintenance of software applications within an organization. They oversee a team that troubleshoots issues, ensures system availability, and collaborates with developers and stakeholders to enhance application performance. Their role includes incident management, problem resolution, and continuous improvement efforts. They also establish best practices, monitor service levels, and provide technical guidance. Ultimately, they ensure that critical business applications run smoothly and efficiently.

What does an application lead do?

An Application Support Lead oversees the maintenance, troubleshooting, and support of software applications within an organization. They coordinate support teams, ensure system stability, and implement improvements, often using tools like ticketing systems and monitoring software. Strong communication, technical knowledge, and leadership skills are essential for this role.

What is the role of a support lead?

An Application Support Lead oversees the support team responsible for maintaining and troubleshooting software applications. They coordinate issue resolution, ensure service levels are met, and often have technical expertise in relevant tools and systems. The role involves managing support processes, communicating with users, and guiding team members to ensure application stability and performance.

What jobs in the US pay 300,000 a year?

Application Support Leads in the technology sector can earn $300,000 or more annually, especially with extensive experience, certifications, and leadership responsibilities. High-paying roles often require advanced technical skills, such as expertise in cloud platforms, scripting, and problem-solving, along with managerial duties overseeing support teams.
What cities are hiring for Application Support Lead jobs? Cities with the most Application Support Lead job openings:
What are the most commonly searched types of Application Support Lead jobs? The most popular types of Application Support Lead jobs are:
What states have the most Application Support Lead jobs? States with the most job openings for Application Support Lead jobs include:
What job categories do people searching Application Support Lead jobs look for? The top searched job categories for Application Support Lead jobs are:
Application Support Lead jobs near you
Infographic showing various Application Support Lead job openings in the United States as of July 2026, with employment types broken down into 77% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.
Lead Application Support

Lead Application Support

Compunnel

Aliso Viejo, CA • On-site

Contractor

Posted 22 days ago

Job description

JOB SUMMARY
Expectations from this role:
Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines and assist project manager in day to day project execution
Key Responsibilities
1. Co-ordinate and promote the effective functioning of incident/problem management activities across all of support teams
2. Contribute to the planning of application/infrastructure releases and configuration changes
3. Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence
4. Maintain knowledge base of known support issues and resolutions
5. Create and maintain application support service catalogue in coordination with other internal application teams
6. Ensure application monitoring mechanisms and performance tuning processes are in place
7. Provide input to the implementation, backup and roll-back plans
8. Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers, i.e. balance both client expectations with internal needs
9. Create monthly performance reports and publish to stake holders
10. Handle critical customer escalations and manage appropriate stakeholder communications
11. Organize, facilitate and lead technical teams to work to resolve major incidents
12. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
13. Understand departmental and company policies, procedures and business practices
14. Mentor all team members to become more effective in their roles and coach them on their career aspirations
Performance Areas:
RCA
Ensure Root Cause Analysis is performed for all issues as defined by the project
Design
Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Maintenance
Responsible for application upgrades; ensuring troubleshooting post upgrades; in general maintenance of the entire system
Develop Strategies
Lead should develop strategies to mitigate issues arising from existing problems
Innovative Value-adds
Responsible for identifying and developing innovative value adds that benefit the project/customer/organization
Escalations
Ensures that escalation matrix is followed in terms of handling L2 and L3 tickets by assigning it to the appropriate Point of Contact.
Required Qualifications
Skill Examples:
1. Extensive knowledge and experience in managing and triaging Production Support incidents and issues
2. Experience working with distributed teams in different time-zones
3. Strong commitment to quality and engineering excellence
4. Ability to take up new challenges and explore new technology/tools
5. Ability to co-ordinate among multiple teams and bring out the best in team work
6. Ability to handle critical customer escalations and manage under highly stressful situations
7. Strong communication skills
8. Able to work in a high paced, dynamic and culturally diverse environment
9. High level of commitment, initiative, enthusiasm and vision
10. Excellent presentation and interpersonal skills
11. Prioritize workload; providing timely and accurate resolutions
Knowledge Examples:
1. Appropriate software programs / modules
2. Able to give knowledge transitions to the team when required
3. Experience in supporting enterprise customers
4. Provide estimates for candidate Enhancement and Defect work to be included in release
5. Operating Systems and software platforms
6. Integrated development environment (IDE)
7. Agile methods
8. Knowledge base of customer domain and sub domain where problem is solved
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About Compunnel

Sourced by ZipRecruiter

Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

1994

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