Lead Application Support
Lisle, IL · On-site
Develop strategies to allow Application Support to manage resultant problems 13. Understand ... Lead should develop strategies to mitigate issues arising from existing problems Innovative Value ...
Lead Application Support
Lisle, IL · On-site
Develop strategies to allow Application Support to manage resultant problems 13. Understand ... Lead should develop strategies to mitigate issues arising from existing problems Innovative Value ...
Lead Application Support
Aliso Viejo, CA · On-site
Develop strategies to allow Application Support to manage resultant problems 13. Understand ... Strategies Lead should develop strategies to mitigate issues arising from existing problems ...
Lead Application Support
Aliso Viejo, CA · On-site
Develop strategies to allow Application Support to manage resultant problems 13. Understand ... Strategies Lead should develop strategies to mitigate issues arising from existing problems ...
Teamcenter X Support Lead
Milwaukee, WI · On-site
$17.75 - $23.50/hr
Teamcenter X Support Lead • Lead and manage Teamcenter X application support operations. • Handle L2/L3 support, incident resolution, RCA, and escalations. • Strong experience with Teamcenter ...
Teamcenter X Support Lead
Milwaukee, WI · On-site
$17.75 - $23.50/hr
Teamcenter X Support Lead • Lead and manage Teamcenter X application support operations. • Handle L2/L3 support, incident resolution, RCA, and escalations. • Strong experience with Teamcenter ...
Digital Tech Lead - Production Support - Remote
Parsippany, NJ · On-site +1
$105K - $196K/yr
The ideal candidate brings deep expertise in application support, cloud infrastructure, observability, and incident/problem management. Responsibilities * Lead, prioritize, and manage the workload of ...
Digital Tech Lead - Production Support - Remote
Parsippany, NJ · On-site +1
$105K - $196K/yr
The ideal candidate brings deep expertise in application support, cloud infrastructure, observability, and incident/problem management. Responsibilities * Lead, prioritize, and manage the workload of ...
Digital Tech Lead - Production Support - Remote
Parsippany, NJ · Remote
$105K - $196K/yr
The ideal candidate brings deep expertise in application support, cloud infrastructure, observability, and incident/problem management. Responsibilities * Lead, prioritize, and manage the workload of ...
Digital Tech Lead - Production Support - Remote
Parsippany, NJ · Remote
$105K - $196K/yr
The ideal candidate brings deep expertise in application support, cloud infrastructure, observability, and incident/problem management. Responsibilities * Lead, prioritize, and manage the workload of ...
Application Support Location: Arvada, CO Type: Direct Hire Our client in the Arvada, Colorado area is looking for an Application Support person to join their team on a direct hire basis. This ...
Application Support Location: Arvada, CO Type: Direct Hire Our client in the Arvada, Colorado area is looking for an Application Support person to join their team on a direct hire basis. This ...
Overview We are seeking an experienced Vice President of Application Support to lead the production support function for multiple mission-critical enterprise applications within our global technology ...
Overview We are seeking an experienced Vice President of Application Support to lead the production support function for multiple mission-critical enterprise applications within our global technology ...
Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing ...
Make an impact As the Manager, Application Support , you will lead the delivery of high-quality support across critical multifamily property management applications. You'll oversee a team managing ...
Lead, mentor, and develop a team of 3+ support professionals * Manage ServiceNow ticket operations including intake, triage, escalation, and resolution * Establish SLAs, workflows, and reporting to ...
Quick apply
Lead, mentor, and develop a team of 3+ support professionals * Manage ServiceNow ticket operations including intake, triage, escalation, and resolution * Establish SLAs, workflows, and reporting to ...
The Senior Application Support Lead will be responsible for overseeing the support and optimization of our enterprise business applications that include a mix of custom-built systems such as OMS and ...
The Senior Application Support Lead will be responsible for overseeing the support and optimization of our enterprise business applications that include a mix of custom-built systems such as OMS and ...
Lead, mentor, and develop a team of 3+ support professionals Manage ServiceNow ticket operations including intake, triage, escalation, and resolution Establish SLAs, workflows, and reporting to ...
Lead, mentor, and develop a team of 3+ support professionals Manage ServiceNow ticket operations including intake, triage, escalation, and resolution Establish SLAs, workflows, and reporting to ...
Minneapolis MN >> Lead L2L3 support activities for Itron Metering applications. >> Own production ... Requirements: >> 10-15+ years in Utility Metering Applications, Production Support, Application ...
New
Minneapolis MN >> Lead L2L3 support activities for Itron Metering applications. >> Own production ... Requirements: >> 10-15+ years in Utility Metering Applications, Production Support, Application ...
New
Application Support Data Associate
Dubuque, IA · On-site
$26.07/hr
This position works in collaboration with members of the Application Support group, under the guidance of the Application Support Lead, all under the supervision of the Chief Technology Officer (CTO) ...
Application Support Data Associate
Dubuque, IA · On-site
$26.07/hr
This position works in collaboration with members of the Application Support group, under the guidance of the Application Support Lead, all under the supervision of the Chief Technology Officer (CTO) ...
Application Support
New York, NY · On-site
This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...
Application Support
New York, NY · On-site
This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...
Application Support
New York, NY · On-site
This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...
Application Support
New York, NY · On-site
This is a Lead Software Production Management & Reliability Engineering position at Director level ... This position will mainly perform DevOps/ SRE role in Application support, Platform Stability and ...
As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...
As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...
Ivalua Support Lead
Columbus, IN · On-site
Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ivalua Experience Required: 10 & Above Job Requirements Experience: 4-6 years in application ...
Quick apply
Ivalua Support Lead
Columbus, IN · On-site
Ivalua Support Lead Associate will be involved logs, categorizes, prioritizes, tracks incidents ... Ivalua Experience Required: 10 & Above Job Requirements Experience: 4-6 years in application ...
Lead technical support and escalation for complex data analytics application issues * Troubleshoot large-scale data processing problems involving volume, performance, data quality, configuration, and ...
Lead technical support and escalation for complex data analytics application issues * Troubleshoot large-scale data processing problems involving volume, performance, data quality, configuration, and ...
As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...
As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...
As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...
As a Lead Application Support Engineer - ServiceNow , you will be a key technical member of the ServiceNow Application Operations team, serving as the sixth team member supporting DTCC's enterprise ...
Application Support Lead information
See salary details
$31K - $46.9K
12% of jobs
$46.9K - $62.8K
3% of jobs
$62.8K - $78.7K
2% of jobs
$78.7K - $94.6K
5% of jobs
$101.3K is the 25th percentile. Wages below this are outliers.
$94.6K - $110.5K
6% of jobs
$110.5K - $126.5K
5% of jobs
$126.5K - $142.4K
3% of jobs
$142.4K - $158.3K
0% of jobs
$158.3K - $174.2K
0% of jobs
$174.2K - $190.1K
0% of jobs
The median wage is $193.3K / yr.
$190.1K - $206K
63% of jobs
$31K
$161.2K
$206K
How much do application support lead jobs pay per year?
As of Aug 13, 2026, the average yearly pay for application support lead in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.
What are the typical daily responsibilities of an application support lead?
As an Application Support Lead, your day often includes overseeing a team of support analysts, monitoring application performance, and coordinating prompt resolution of user-reported issues. You’ll collaborate closely with development, infrastructure, and business teams to investigate incidents, implement fixes, and ensure ongoing stability of critical applications. Documentation, process improvement, and periodic training are part of the routine to help maintain high service levels. This role also involves prioritizing support tickets, managing stakeholder expectations, and participating in after-hours support when necessary.
What are the key skills and qualifications needed to thrive as an application support lead?
To thrive as an Application Support Lead, you need strong analytical skills, in-depth knowledge of application troubleshooting, and experience in IT service management—often supported by a degree in computer science or a related field. Familiarity with ticketing systems like ServiceNow, databases such as SQL, and ITIL certifications are commonly required. Effective communication, leadership, and the ability to manage high-pressure situations set exceptional candidates apart. These skills ensure efficient resolution of application issues, seamless coordination across teams, and a reliable technology environment for business operations.
What is an application support lead?
An Application Support Lead is responsible for managing the support and maintenance of software applications within an organization. They oversee a team that troubleshoots issues, ensures system availability, and collaborates with developers and stakeholders to enhance application performance. Their role includes incident management, problem resolution, and continuous improvement efforts. They also establish best practices, monitor service levels, and provide technical guidance. Ultimately, they ensure that critical business applications run smoothly and efficiently.
What cities are hiring for Application Support Lead jobs? Cities with the most Application Support Lead job openings:
What are the most commonly searched types of Application Support Lead jobs? The most popular types of Application Support Lead jobs are:
What states have the most Application Support Lead jobs? States with the most job openings for Application Support Lead jobs include:
What job categories do people searching Application Support Lead jobs look for? The top searched job categories for Application Support Lead jobs are:
Job description
JOB SUMMARY
Expectations from this role:
Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines and assist project manager in day to day project execution
Key Responsibilities
1. Co-ordinate and promote the effective functioning of incident/problem management activities across all of support teams
2. Contribute to the planning of application/infrastructure releases and configuration changes
3. Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence
4. Maintain knowledge base of known support issues and resolutions
5. Create and maintain application support service catalogue in coordination with other internal application teams
6. Ensure application monitoring mechanisms and performance tuning processes are in place
7. Provide input to the implementation, backup and roll-back plans
8. Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers, i.e. balance both client expectations with internal needs
9. Create monthly performance reports and publish to stake holders
10. Handle critical customer escalations and manage appropriate stakeholder communications
11. Organize, facilitate and lead technical teams to work to resolve major incidents
12. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
13. Understand departmental and company policies, procedures and business practices
14. Mentor all team members to become more effective in their roles and coach them on their career aspirations
Performance Areas:
RCA: Ensure Root Cause Analysis is performed for all issues as defined by the project
Design: Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Maintenance: Responsible for application upgrades; ensuring troubleshooting post upgrades; in general maintenance of the entire system
Develop Strategies: Lead should develop strategies to mitigate issues arising from existing problems
Innovative Value-adds: Responsible for identifying and developing innovative value adds that benefit the project/customer/organization
Escalations: Ensures that escalation matrix is followed in terms of handling L2 and L3 tickets by assigning it to the appropriate Point of Contact.
Required Qualifications
Skill Examples:
1. Extensive knowledge and experience in managing and triaging Production Support incidents and issues
2. Experience working with distributed teams in different time-zones
3. Strong commitment to quality and engineering excellence
4. Ability to take up new challenges and explore new technology/tools
5. Ability to co-ordinate among multiple teams and bring out the best in team work
6. Ability to handle critical customer escalations and manage under highly stressful situations
7. Strong communication skills
8. Able to work in a high paced, dynamic and culturally diverse environment
9. High level of commitment, initiative, enthusiasm and vision
10. Excellent presentation and interpersonal skills
11. Prioritize workload; providing timely and accurate resolutions
Knowledge Examples:
1. Appropriate software programs / modules
2. Able to give knowledge transitions to the team when required
3. Experience in supporting enterprise customers
4. Provide estimates for candidate Enhancement and Defect work to be included in release
5. Operating Systems and software platforms
6. Integrated development environment (IDE)
7. Agile methods
8. Knowledge base of customer domain and sub domain where problem is solved
Expectations from this role:
Handles Support related issues by leading and guiding the team to manage the support issue resolution within defined timelines and assist project manager in day to day project execution
Key Responsibilities
1. Co-ordinate and promote the effective functioning of incident/problem management activities across all of support teams
2. Contribute to the planning of application/infrastructure releases and configuration changes
3. Ensure Root Cause Analysis of all reported issues are completed within the timelines and permanent fixes are implemented to prevent issue re-occurrence
4. Maintain knowledge base of known support issues and resolutions
5. Create and maintain application support service catalogue in coordination with other internal application teams
6. Ensure application monitoring mechanisms and performance tuning processes are in place
7. Provide input to the implementation, backup and roll-back plans
8. Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers, i.e. balance both client expectations with internal needs
9. Create monthly performance reports and publish to stake holders
10. Handle critical customer escalations and manage appropriate stakeholder communications
11. Organize, facilitate and lead technical teams to work to resolve major incidents
12. Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems
13. Understand departmental and company policies, procedures and business practices
14. Mentor all team members to become more effective in their roles and coach them on their career aspirations
Performance Areas:
RCA: Ensure Root Cause Analysis is performed for all issues as defined by the project
Design: Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
Maintenance: Responsible for application upgrades; ensuring troubleshooting post upgrades; in general maintenance of the entire system
Develop Strategies: Lead should develop strategies to mitigate issues arising from existing problems
Innovative Value-adds: Responsible for identifying and developing innovative value adds that benefit the project/customer/organization
Escalations: Ensures that escalation matrix is followed in terms of handling L2 and L3 tickets by assigning it to the appropriate Point of Contact.
Required Qualifications
Skill Examples:
1. Extensive knowledge and experience in managing and triaging Production Support incidents and issues
2. Experience working with distributed teams in different time-zones
3. Strong commitment to quality and engineering excellence
4. Ability to take up new challenges and explore new technology/tools
5. Ability to co-ordinate among multiple teams and bring out the best in team work
6. Ability to handle critical customer escalations and manage under highly stressful situations
7. Strong communication skills
8. Able to work in a high paced, dynamic and culturally diverse environment
9. High level of commitment, initiative, enthusiasm and vision
10. Excellent presentation and interpersonal skills
11. Prioritize workload; providing timely and accurate resolutions
Knowledge Examples:
1. Appropriate software programs / modules
2. Able to give knowledge transitions to the team when required
3. Experience in supporting enterprise customers
4. Provide estimates for candidate Enhancement and Defect work to be included in release
5. Operating Systems and software platforms
6. Integrated development environment (IDE)
7. Agile methods
8. Knowledge base of customer domain and sub domain where problem is solved
About Compunnel
Sourced by ZipRecruiter
Compunnel is a well-known company located in Plainsboro, NJ, US, recognized in the industry of IT Services and Solutions. Established in 1989, Compunnel offers a suite of services that help businesses integrate technology efficiently into their operations, a recognizable name in the IT solutions sphere for over three decades. The company’s service portfolio includes Digital Transformation, Business Intelligence, Cloud Services, Cybersecurity, and Application Modern Services, among others. Guided by its mission "to innovate with industry-leading digital solutions and disruptive tech strategies for unimagining business growth," the company underlines its commitment to offering out-of-the-box solutions to its clients. Remarkable achievements of the company include serving more than 30 Fortune 500 companies and providing job opportunities for over 50,000 individuals.
Industry
It services
Company size
501 - 1,000 Employees
Headquarters location
Plainsboro, NJ, US
Year founded
1994