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Application Support Contract information

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$31K

$161.2K

$206K

How much do application support contract jobs pay per year?

As of Aug 26, 2026, the average yearly pay for application support contract in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is an application support contract?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

What does an application support contract do?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What are the key skills and qualifications needed for an application support contract?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is the career path for application support?

The career path for application support typically starts with an entry-level support analyst or technician role, focusing on troubleshooting and user assistance. With experience, professionals can advance to senior support, systems analyst, or technical lead positions, and eventually move into roles such as application manager, IT consultant, or specialized technical architect, often requiring certifications like ITIL or vendor-specific credentials. Progression depends on developing technical skills, understanding of business processes, and gaining experience with relevant tools and systems.
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Application Support Contract jobs near you
Infographic showing various Application Support Contract job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Programmer Analyst - Application Support

Windermere, FL • On-site

Fresh Express
Food and Drink Manufacturing • 1 - 5K employees

6.6

Company rating: 6.6 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

276th of 443 rated food and drinks producers

People enjoy working here

Respectful managers

Uninterrupted breaks

Learn more about Fresh Expressexternal

Full-time

Re-posted 6 days ago

Job description

The Programmer Analyst - Application Support is experienced with RPG/RPGLE development and or ERP Support Analyst with expertise in PRMS, BPIC, MAPICS or similar AS/400 based solutions to join our team.As a developer you will play a critical role in the ongoing support of our ERP and EDI system. The Programmer Analyst - Application Support will also play a crucial role in the design, development, and support of our IBM I (AS/400) platform applications.The Programmer Analyst - Application Support at Fresh Express has knowledge in the areas of Manufacturing, Distribution, Financials, or Supply Chain Methodologies we be a plus.Responsibilities:Administer, configure, and maintain the ERP system to ensure smooth operation and optimal performance.Monitor system health, identify issues, and proactively implement corrective actions.Collaborate with cross-functional teams to understand business needs and translate them into system requirements and configurations.Provide user support and timely resolution to ERP related issues and inquiries.Conduct root cause analysis for system problems, develop solutions, and work with the development team to implement necessary fixes.Work closely with developers and IT teams to deploy enhancements and updates.Proven experience as an RPGLE Developer, including expertise in RPGLE, RPG, GL, and DB2 on the IBM I platform (AS/400).Assist in the planning and execution of ERP system enhancements, customizations, and upgrades.Conduct thorough testing of system changes to ensure functionality and minimize disruptions.Oversee the setup, configuration, and maintenance of EDI interfaces with external partners and customers.Collaborate with business stakeholders and trading partners to establish EDI transaction requirements and mapping specifications.Troubleshoot EDI-related issues and participate in the resolution of data exchange challenges.Maintain comprehensive documentation of ERP system configurations, processes, and modifications.Conduct training sessions for end-users and stakeholders to enhance system understanding and efficiency.Identify opportunities for process improvement and automation within the ERP system and EDI processes.Requirements:3+ years of experience working with PRMS ERP system in a functional or technical capacity.Strong understanding of ERP concepts and methodologies such as Manufacturing, Supply Chain, and/or Finance a plus.Proficiency in EDI standards (ANSI X12, EDIFACT, etc.) and hands-on experience with EDI setup and mapping.Rotating 24/7 Support: expected to participate in afterhours support, typically every 2-3 months for a 2-week period.Travel 15-20% to provide regional support in the form of training or system implementationFamiliarity with PRMS data structures, tables, and relational databases a plus.Excellent problem-solving skills and the ability to troubleshoot complex technical issues.Strong communication and interpersonal skills, capable of working collaboratively with cross-functional teams and external partners.Detail-oriented, organized, and able to prioritize tasks in a fast-paced environment.For Developers: Experience as an RPG/RPGLE, CL, AND DB2, TURNOVER Change Management or other similar change management software preferred.Education:Bachelor's in Computer Science, Information Technology, or a related field preferred.Other Information:The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
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