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Application Support Contract Jobs in Kansas (NOW HIRING)

Manage customer onboarding, contracts, troubleshooting, setup, and post-production support. * Support application testing and software upgrades, documenting results across environments. * Write ...

Family support: parental leave, adoption assistance and family benefits * Other benefits: optional ... application or hiring process. Our legitimate email communications will always come from an ...

Customer Support Specialist

Wichita, KS ยท On-site

$18 - $19/hr

Contract Location: Onsite - Wichita, KS 67202 Schedule: Saturday-Wednesday 8am-5pm Pay rate: $18 ... If you require a reasonable accommodation to participate in the application or interview process ...

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Application Support Contract information

What are the key skills and qualifications needed to thrive in the Application Support Contract position, and why are they important?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is the job role of application support?

Application support involves assisting users with software applications, troubleshooting issues, and ensuring system functionality. Support specialists often work with ticketing systems, perform routine maintenance, and may require knowledge of specific tools or programming languages to resolve technical problems efficiently.

How much do application support specialists make in the US?

Application support specialists in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $45,000, while experienced professionals with specialized skills can earn over $80,000.

What contract job pays the most?

In application support contracting, senior roles such as Application Support Manager or Lead often command the highest pay, especially when requiring specialized skills like scripting, database management, or certifications such as ITIL. Contract positions with extensive experience, quick onboarding, and in high-demand industries tend to offer higher hourly rates or project-based compensation.

What is an Application Support Contract job?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

How to become an application support?

To become an application support specialist, candidates typically need a background in computer science, information technology, or related fields, along with strong problem-solving and communication skills. Familiarity with operating systems, databases, and support tools like ticketing systems is important, and certifications such as CompTIA A+ or ITIL can enhance job prospects. Gaining experience through internships or entry-level IT roles can also help build relevant skills for this position.

What are the typical responsibilities of an Application Support Contract role on a day-to-day basis?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What are the most commonly searched types of Application Support jobs in Kansas? The most popular types of Application Support jobs in Kansas are:
What are popular job titles related to Application Support Contract jobs in Kansas? For Application Support Contract jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Application Support Contract jobs in Kansas look for? The top searched job categories for Application Support Contract jobs in Kansas are:
What cities in Kansas are hiring for Application Support Contract jobs? Cities in Kansas with the most Application Support Contract job openings:

Application Support Analyst III

Naic

Kansas City, KS โ€ข Remote

$56K - $84K/yr

Full-time

Posted 25 days ago


Job description

Job Description:

The Information Technology (ITG) division of the National Association of Insurance Commissioners (NAIC) has an exciting opportunity for an Application Support Analyst III. The Application Support Analyst III position is responsible for providing dedicated support to customers and ensures efficient and effective utilization of Filing Solutions applications. This is a full-time remote position. Residency within a 100-mile radius of the office Kansas City, MOis required.

Responsibilities Include

  • Lead the planning, execution, and tracking of implementation projects, including analysis and progress monitoring.
  • Manage customer onboarding, contracts, troubleshooting, setup, and post-production support.
  • Support application testing and software upgrades, documenting results across environments.
  • Write advanced database queries for updates, corrections, and reporting.
  • Develop training materials, trains staff and create presentations for internal and external audiences.
  • Assist with product support, user testing, training issues, and maintain accurate communication records in the ticketing system.

Management Responsibilities

This position does not have direct reports.

Minimum Education and/or Experience Required

  • Bachelor's degree with 6 years of position related to progressive professional, individual contributor experience, or equivalent combination of education and experience.
  • Ability to write complex SQL queries.

Preferred Experience

Certification in technical support and/or customer service.

Systems & Technology Requirements

Microsoft 365, including advanced Excel, Word, PowerPoint and Outlook; Slack; Jira.

Travel

This position requires regular, out-of-state, overnight travel in support of member meetings and events throughout the year. Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

$56,000- $84,000, commensurate with education and experience.

Sponsorship

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits page for more information.

The NAIC is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.