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Application Support Contract Jobs in Virginia (NOW HIRING)

shentel

Manager Application Support

Edinburg, VA · On-site

Assisting with vendor engagement, contract negotiations, and renewals • Customer service ... Developing, implementing, and maintaining policies and procedures on application support services ...

shentel

Manager Application Support

Richmond, VA · On-site

Assisting with vendor engagement, contract negotiations, and renewals • Customer service ... Developing, implementing, and maintaining policies and procedures on application support services ...

Peraton

Senior Application Support Developer

Arlington, VA · On-site

$86K - $138K/yr

Responsibilities Peraton is seeking a Senior Application Support Developer to our team of talented ... and contract considerations. Depending on the position, employees may be eligible for overtime ...

New

TeleSolv Consulting

Contract Specialist II

Alexandria, VA · On-site +1

$80K - $95K/yr

Contract Specialist II Application Deadline: 17 July 2026 Department: Federal Services Employment ... The Contract Specialist II will provide comprehensive cradle-to-grave contracting support, ensuring ...

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Application Support Contract information

What are the key skills and qualifications needed to thrive in the Application Support Contract position, and why are they important?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is the job role of application support?

Application support involves assisting users with software applications, troubleshooting issues, and ensuring system functionality. Support specialists often work with ticketing systems, perform routine maintenance, and may require knowledge of specific tools or programming languages to resolve technical problems efficiently.

How much do application support specialists make in the US?

Application support specialists in the US typically earn between $50,000 and $75,000 annually, depending on experience, location, and certifications. Entry-level roles may start around $45,000, while experienced professionals with specialized skills can earn over $80,000.

What contract job pays the most?

In application support contracting, senior roles such as Application Support Manager or Lead often command the highest pay, especially when requiring specialized skills like scripting, database management, or certifications such as ITIL. Contract positions with extensive experience, quick onboarding, and in high-demand industries tend to offer higher hourly rates or project-based compensation.

What is an Application Support Contract job?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

How to become an application support?

To become an application support specialist, candidates typically need a background in computer science, information technology, or related fields, along with strong problem-solving and communication skills. Familiarity with operating systems, databases, and support tools like ticketing systems is important, and certifications such as CompTIA A+ or ITIL can enhance job prospects. Gaining experience through internships or entry-level IT roles can also help build relevant skills for this position.

What are the typical responsibilities of an Application Support Contract role on a day-to-day basis?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What are the most commonly searched types of Application Support jobs in Virginia? The most popular types of Application Support jobs in Virginia are:
What are popular job titles related to Application Support Contract jobs in Virginia? For Application Support Contract jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Application Support Contract jobs in Virginia look for? The top searched job categories for Application Support Contract jobs in Virginia are:
What cities in Virginia are hiring for Application Support Contract jobs? Cities in Virginia with the most Application Support Contract job openings:
Application Support Contract jobs near you
Manager Application Support

Manager Application Support

shentel

Edinburg, VA • On-site

Other

Posted 27 days ago

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

68th of 82 rated telecommunications companies

Job description

Job Summary:
The focus of this role is to lead the strategy and execution of IT applications, Quality Assurance Functions, User Access and Operational
Team functions, known as ASO - App Support & Operations.

The ASO Manager will support our business applications and the successful implementation of new functionality to the Shentel technology ecosystem, managing the team responsible for the configuration, maintaining version control, testing functionality and access.

Finally, the role is responsible for the performance of software applications or systems software and operational processes such as billing, print and mail.

Job Responsibilities:
• Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases
• Technical support: Identifying and solving user problems with applications, and designing solutions
• Team leadership: Supervising, mentoring, and guiding junior developers and analysts
• Process improvement: Identifying and implementing process changes to improve data quality and address gaps
• Vendor management: Assisting with vendor engagement, contract negotiations, and renewals
• Customer service: Providing exemplary customer service by leading user support, account setup, security, access, and standards
• Policy development: Developing, implementing, and maintaining policies and procedures on application support services
• Project management: Leading projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements
• Training: Training staff on how to implement plans to address issues
• Operational Processes: Processing ~56 billing cycles a month, printing and mailing invoices as well as uploading and posting customer account information to and from 3rd party vendors.

Qualification Requirements:
Education: Associate's/Technical Degree - two years is required for the role. Four Year Degree is preferred.

Experience Level:
• 5 years of Solve Complex Technical Problems (Tier 2/3) experience is Required.
• 5 years of Excellent Customer Relation and Communication Skills experience is Required.
• 5 years of Critical Thinking and Decision Making experience is Required.
• Excellent team leadership capabilities. Understand how to coach for performance.
• Excellent planning, analytical, organizational, and problem-solving skills
• Excellent interpersonal, peer and executive communications, customer relations and writing skills Demonstrated experience developing and maintaining productive relationships with key clients, stakeholders, and technology partners
• Must possess a comprehensive knowledge of information systems, including application software architecture, with interrelationships, and basic knowledge of hardware architecture and operating environments
• Proven experience supporting SDLC activities. Understands waterfall and agile methodology and applies project management principles and strategic thinking
• Understanding of fundamental IT project and work management skills and competencies

Job Skills & Knowledge:
• Design and implementation experience in IT, with a deep knowledge in a minimum of
• Tier 2 of the following technical disciplines: Quality Assurance, Application Administration, application development, application programming interfaces (APIs), middleware, servers and storage, database management, and operations
• Exposure to multiple, diverse technical configurations technologies encompassing mainframe, distributed systems, on-premise, cloud, and Applications as a Service i.e. Salesforce and Site Core
• Leading and coaching teams
• Familiarity with iSeries, IAM, SaaS and including Salesforce, Sitecore, ServiceNow, and Pega.

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