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Application Support Jobs in Virginia (NOW HIRING)

shentel

Manager Application Support

Front Royal, VA

Job Responsibilities: • Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases • Technical support: Identifying and ...

shentel

Manager Application Support

Front Royal, VA · On-site

Job Responsibilities: • Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases • Technical support: Identifying and ...

Shentel

Manager Application Support

Front Royal, VA · On-site

$109K - $137K/yr

Job Responsibilities: • Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases • Technical support: Identifying and ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

USM

Application Support Professional

Reston, VA

... with Application management 2-5 years of progressive IT experience Preferred Skills Graduate degree or advanced studies ServiceNow (SN) administration experience or SN integration with change ...

USM

Application Support Senior

Reston, VA · On-site

$99K - $137K/yr

This Application Support Senior would serve as administrator for several enterprise tools in the area of business intelligence and data analytics. These tools include but are not limited to ...

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All JobsApplication Support JobsApplication Support Jobs in Virginia

Application Support information

See Virginia salary details

$30.7K

$159.8K

$204.2K

How much do application support jobs pay per year?

As of Jul 4, 2026, the average yearly pay for application support in Virginia is $159,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,100.00 and $203,200.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Virginia? The most popular types of Application Support jobs in Virginia are:
What are popular job titles related to Application Support jobs in Virginia? For Application Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Virginia look for? The top searched job categories for Application Support jobs in Virginia are:
What cities in Virginia are hiring for Application Support jobs? Cities in Virginia with the most Application Support job openings:
Application Support jobs near you
Manager Application Support

Manager Application Support

shentel

Front Royal, VA

Other

Posted 12 days ago

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

66th of 80 rated telecommunications companies

Job description

Job Summary:
The focus of this role is to lead the strategy and execution of IT applications, Quality Assurance Functions, User Access and Operational
Team functions, known as ASO - App Support & Operations.

The ASO Manager will support our business applications and the successful implementation of new functionality to the Shentel technology ecosystem, managing the team responsible for the configuration, maintaining version control, testing functionality and access.

Finally, the role is responsible for the performance of software applications or systems software and operational processes such as billing, print and mail.

Job Responsibilities:
• Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases
• Technical support: Identifying and solving user problems with applications, and designing solutions
• Team leadership: Supervising, mentoring, and guiding junior developers and analysts
• Process improvement: Identifying and implementing process changes to improve data quality and address gaps
• Vendor management: Assisting with vendor engagement, contract negotiations, and renewals
• Customer service: Providing exemplary customer service by leading user support, account setup, security, access, and standards
• Policy development: Developing, implementing, and maintaining policies and procedures on application support services
• Project management: Leading projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements
• Training: Training staff on how to implement plans to address issues
• Operational Processes: Processing ~56 billing cycles a month, printing and mailing invoices as well as uploading and posting customer account information to and from 3rd party vendors.

Qualification Requirements:
Education: Associate's/Technical Degree - two years is required for the role. Four Year Degree is preferred.

Experience Level:
• 5 years of Solve Complex Technical Problems (Tier 2/3) experience is Required.
• 5 years of Excellent Customer Relation and Communication Skills experience is Required.
• 5 years of Critical Thinking and Decision Making experience is Required.
• Excellent team leadership capabilities. Understand how to coach for performance.
• Excellent planning, analytical, organizational, and problem-solving skills
• Excellent interpersonal, peer and executive communications, customer relations and writing skills Demonstrated experience developing and maintaining productive relationships with key clients, stakeholders, and technology partners
• Must possess a comprehensive knowledge of information systems, including application software architecture, with interrelationships, and basic knowledge of hardware architecture and operating environments
• Proven experience supporting SDLC activities. Understands waterfall and agile methodology and applies project management principles and strategic thinking
• Understanding of fundamental IT project and work management skills and competencies

Job Skills & Knowledge:
• Design and implementation experience in IT, with a deep knowledge in a minimum of
• Tier 2 of the following technical disciplines: Quality Assurance, Application Administration, application development, application programming interfaces (APIs), middleware, servers and storage, database management, and operations
• Exposure to multiple, diverse technical configurations technologies encompassing mainframe, distributed systems, on-premise, cloud, and Applications as a Service i.e. Salesforce and Site Core
• Leading and coaching teams
• Familiarity with iSeries, IAM, SaaS and including Salesforce, Sitecore, ServiceNow, and Pega.

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