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Application Support Jobs in Virginia (NOW HIRING)

Samprasoft

Administrative Support

Mclean, VA · On-site

... support. • Demonstrable experience with • Jenkins, Jira, Git and Artifactory, ServiceNow • Scripting languages (e.g., UNIX Shell / Powershell / Perl / Python / Ruby) • Excellent verbal and ...

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All JobsApplication Support JobsApplication Support Jobs in Virginia

Application Support information

See Virginia salary details

$30.7K

$159.8K

$204.2K

How much do application support jobs pay per year?

As of Jul 4, 2026, the average yearly pay for application support in Virginia is $159,806.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,100.00 and $203,200.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What Does an Application Support Do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are Application Support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an Application Support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an Application Support Specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Virginia? The most popular types of Application Support jobs in Virginia are:
What are popular job titles related to Application Support jobs in Virginia? For Application Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Virginia look for? The top searched job categories for Application Support jobs in Virginia are:
What cities in Virginia are hiring for Application Support jobs? Cities in Virginia with the most Application Support job openings:
Application Support jobs near you
Operations Integrator- Application Support

Operations Integrator- Application Support

CACI International, Inc.

Ashburn, VA • On-site

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

Job Title: Operations Integrator- Application Support
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: None
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity:
CACI is currently looking for an Operations Integrator with agile methodology experience to join our BEAGLE (Border Enforcement Applications for Government Leading-Edge Information Technology) Agile Solution Factory (ASF) Team supporting Customs and Border Protection (CBP) client! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development for the Department of Homeland Security (DHS).
As an Operations Integrator you will support the operations and maintenance of the REVMOD applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages. You will interact with product development teams, network services, security, audit team, and customer service teams to coordinate operations and maintenance of deployed systems.
Responsibilities:
  • Triage and troubleshooting incidents with critical end user applications and work in a highly Agile environment
  • Lead rapid response to quickly investigating incidents and outages
  • Identifying, diagnosing and resolving issues quickly to minimize downtime.
  • Create CRs for the REVMOD Applications, work closely with the CM team and own the CM related processes.
  • Perform proactive monitoring and daily system health checks for REVMOD applications.
  • Monitor services, jobs, databases and interfaces for failures, irregularities, and performance issues.
  • Oversee daily infrastructure, systems, services, & external interfaces production ops support.
  • Support critical processes outside of normal hours to include nights, weekends and holidays.
  • Overseeing collaboration between different departments in IT, Product, and Shared Services teams or units to ensure smooth integration of operations
  • Establish, track and report metrics, assess system data, analyze error logs, & capture user reports.
  • Responsible for operations support metrics and Portfolio service desk ticket queues.
  • Identify recurring issues and perform root cause analysis
  • Serves as a backup to the Production support member.
  • Research any vulnerability scan issues and provide directions for external team co-ordination or ASF production team.
  • Keep track on incident tickets and follow-up with resolutions

Qualifications:
Required:
  • Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria include, but not limited to:
    • 3-year check for felony convictions
    • 1 year check for illegal drug use
    • 1 year of check for misconduct such as theft or fraud
  • College degree (B.S.) in Computer Science, Information Management Systems, experience considered in lieu of degree
  • Excellent verbal and written communication skills
  • Professional Experience: 7+ years related technical experience
  • Experience with supporting 6-8 production deployed applications
  • Managing work with Jira products in the context of software development and reporting across multiple teams
  • Excellent verbal and written communication skills
  • Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management
  • Understanding with a variety of technology stacks and platforms (AWS cloud, Angular, Java, PostgreSQL)
  • Experience with configuration and operation of monitoring tools such as Splunk
  • Must be available to work a hybrid schedule with an on-site requirement in Ashburn, VA

Desired:
  • Experience managing operations in an Agile environment
  • Experience with SecDevOps processes and/or tools
  • Development experience with a variety of technology stacks and platforms (AWS cloud, Angular, Java, PostgreSQL)
  • Current and relevant experience with Customs and Border Protection (CBP) applications.

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$84,900 - $178,400
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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