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Application Support Jobs in Vienna, VA (NOW HIRING)

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

Apptium Technologies

Be Seen First

Application Support Engineer

Reston, VA · On-site

$65K - $85K/yr

The Application Support Engineer is responsible for delivering high-quality software application support to customers and partners, ensuring adherence to established service standards for quality ...

Clark Group

Application Support Analyst

Mclean, VA · On-site

$45 - $100/hr

We are looking for a responsive, customer-focused Application Support Analyst to serve as the primary technical support contact for our diverse suite of enterprise business applications. This ...

Posted today

Exostar LLC

Application Support Specialist

Herndon, VA · On-site

$65 - $75/hr

This person will provide second-tier technical support to end users of the applications with professionalism and strong communication skills. The Application Administrator handles moderately complex ...

Exostar

Application Support Specialist

Herndon, VA · On-site

The Application Administrator is responsible for providing support to Exostar's valued clients across a variety of program solutions, including meeting support and performance targets. This person ...

USM

Application Support Professional

Reston, VA

... with Application management 2-5 years of progressive IT experience Preferred Skills Graduate degree or advanced studies ServiceNow (SN) administration experience or SN integration with change ...

USM

Application Support Senior

Reston, VA

$99K - $137K/yr

This Application Support Senior would serve as administrator for several enterprise tools in the area of business intelligence and data analytics. These tools include but are not limited to ...

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All JobsApplication Support JobsApplication Support Jobs in Vienna, VA

Application Support information

See Vienna, VA salary details

$31.1K

$161.8K

$206.8K

How much do application support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for application support in Vienna, VA is $161,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,400.00 and $205,800.00 per year, depending on experience, location, and employer.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

How to become an application support?

To become an application support specialist, candidates typically need a bachelor's degree in computer science, information technology, or a related field. Relevant skills include troubleshooting, knowledge of operating systems, databases, and support tools, along with strong communication abilities. Gaining certifications such as ITIL or vendor-specific credentials can enhance job prospects and demonstrate technical competence.

What career paths are in application support?

Application support professionals can advance to roles such as senior support analyst, systems analyst, application manager, or IT project manager. They may also specialize in areas like database management, cybersecurity, or cloud services, often gaining certifications like ITIL or vendor-specific credentials to progress in their careers.
More about Application Support jobs

What are the most commonly searched types of Application Support jobs in Vienna, VA?

The most popular types of Application Support jobs in Vienna, VA are:

What job categories do people searching Application Support jobs in Vienna, VA look for?

The top searched job categories for Application Support jobs in Vienna, VA are:

What cities near Vienna, VA are hiring for Application Support jobs?

Cities near Vienna, VA with the most Application Support job openings:

Application Support jobs near you
Infographic showing various Application Support job openings in Vienna, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $161,785 per year, or $77.8 per hour.

Application Support Analyst

National Active and Retired Federal Employees Assn

Alexandria, VA • Hybrid

Full-time

Medical, Retirement

Re-posted 8 days ago

Job description

ABOUT THE ORGANIZATION

The National Active and Retired Federal Employees Association (NARFE), a non-profit membership association more than 140,000 current and retired federal employees, is dedicated to protecting and enhancing the earned pay, retirement and health care benefits of federal employees, retirees and their survivors and providing the information and guidance needed to understand and maximize complex federal benefits. NARFE is the go-to resource for the federal community, policymakers, and the media on issues related to legislation and federal benefits.

NARFE is currently recruiting for a Application Support Analyst to be part of an outstanding staff. This is a hybrid position.

DESCRIPTION

The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and integrity. The Application Support Analyst collects, interprets, and visualizes data to uncover insights. Assigns a numerical value to business functions so performance is assessed and compared over time. The data analyzed would enable NARFE to make more informed decisions. The incumbent will report directly to the SVP, Finance and Administration and serve as NARFE?s expert to support current and future AMS operations.

RESPONSIBILITIES

  • Responsible for data management, maintenance, and data integrity.
  • Serve as NARFE?s AMS subject matter expert, including proactively maintain and troubleshoot the system.
  • Develop an understanding of NARFE?s existing data as well as future data requirements to support business decisions.
  • Create queries and reports, work with staff to ensure mutual understanding of data needs and identify opportunities for queries and reports automation.
  • Responsible for communication and relationship management with outside vendors.
  • Work on project involving staff and the AMS vendor for customizations, enhancements, and upgrades.
  • Collaborate with internal staff to facilitate effective information interchange between the AMS database and accounting system.
  • Provide end-user support and training, trend analysis and reporting.