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Answering Service Operator Jobs in Tennessee (NOW HIRING)

Domino's Franchise

Customer Service Rep

Rocky Top, TN

$14 - $19.25/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's

Customer Service Rep

Rocky Top, TN · On-site

$14 - $19.25/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's Pizza

Customer Service Rep

Rocky Top, TN · On-site

$14 - $19.25/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Memphis Zoo

Zip Line Operator (Seasonal)

Memphis, TN · On-site

$14.75 - $18.25/hr

Provide customer service to guests, including answering questions and providing assistance ... Operators must give undivided attention to the operation of the ride at all times. Under no ...

Newton Chevrolet GMC

Service Advisor

Shelbyville, TN · On-site

$55K - $75K/yr

Answers Phone Calls Regarding to Setting Appointments, Answering Questions, and Providing any ... Knowledge of XTime Operating System Preferred * Must Have a Valid Driver's License Pay Range: $55 ...

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Answering Service Operator information

See Tennessee salary details

$10

$13

$14

How much do answering service operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for answering service operator in Tennessee is $13.09, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $13.94 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,228 per year, or $13.1 per hour.

Funeral Service Assistant (part-time)

Service Corporation International

Knoxville, TN • On-site

Part-time

Posted 19 days ago

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.
The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.
Job Responsibilities

  • Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items

  • Prepares documents related to services, cremations, maintenance, as directed by management

  • Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations

  • Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.

  • Run errands such as for floral delivery, picking up of supplies, documents, etc

  • Serves as an usher and may park cars or perform any transportation requirements.

  • Drives Funeral Home vehicles for services and picking up families

  • Ensures refreshments are available (where allowed by law)

  • Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.

  • Prepares documents related to services, cremations, maintenance etc.,

  • Greets and receives client families and / or other persons entering the office for information and assistance

  • Accommodates the needs of the family during a service and/or visitation

  • May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

  • High school diploma or equivalent 

Experience

  • Previous customer service and/or sales experience preferred

  • Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

  • Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

  • High level of compassion and integrity

  • Clear and concise verbal and written communication skills

  • Professional behaviors and team player

Postal Code: 37924 Category (Portal Searching): Operations Job Location: US-TN - Knoxville

Company Description

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.

What Service Corporation International employees say

Pay

Benefits

Hours and flexibility

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