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Acd Direct Jobs (NOW HIRING)

Empower AI

ACD/Telephony Administrator

Washington, DC · On-site

$79 - $123/hr

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... The Automated Call Distribution (ACD) / Telephony Administrator works in the Customer Service ...

ACD Distribution

IT Manager

Middleton, WI · Hybrid

$97K - $119K/yr

This includes hardware and software administration of servers, desktops, networking, security, e-mail, and communications for all ACD sites. The IT Manager has one direct report, a Support Specialist.

ACD Distribution

IT Manager

Middleton, WI · On-site

$97K - $119K/yr

This includes hardware and software administration of servers, desktops, networking, security, e-mail, and communications for all ACD sites. The IT Manager has one direct report, a Support Specialist.

AKQA Media

ACD Copywriter - Freelance

San Francisco, CA · On-site

$218 - $228/hr

... Director (ACD) Copywriter to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the world. You will help the team concept and write ...

New

AKQA Media

$218 - $228/hr

... Director (ACD) Copywriter to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the world. You will help the team concept and write ...

New

AKQA

ACD Copywriter - Freelance

San Francisco, CA · Remote

... Director (ACD) Copywriter to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the world. You will help the team concept and write ...

AKQA

ACD Copywriter - Freelance

San Francisco, CA · Remote

... Director (ACD) Copywriter to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the world. You will help the team concept and write ...

AKQA

ACD Copywriter - Freelance

San Francisco, CA · On-site

... Director (ACD) Copywriter to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the world. You will help the team concept and write ...

AKQA

ACD Art Director - Freelance

San Francisco, CA · On-site

$4.8K - $5.0K/wk

We are seeking a conceptual Associate Creative Director (ACD) Art Director to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the ...

AKQA

ACD Art Director - Freelance

San Francisco, CA · On-site

$4.8K - $5.0K/wk

We are seeking a conceptual Associate Creative Director (ACD) Art Director to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the ...

AKQA Media

ACD Art Director - Freelance

San Francisco, CA · On-site

$11.36/hr

We are seeking a conceptual Associate Creative Director (ACD) Art Director to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the ...

New

Fingerpaint Marketing

ACD, Art

Cedar Knolls, NJ · On-site

Work with ACD, Copy to produce standout and strategically focused concepts and campaigns * Manage and work independently, under tight deadlines, while juggling multiple projects * Estimate copy hours

New

AKQA Media

$11.36/hr

We are seeking a conceptual Associate Creative Director (ACD) Art Director to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the ...

New

AKQA

ACD Art Director - Freelance

San Francisco, CA · On-site

$4.8K - $5.0K/wk

We are seeking a conceptual Associate Creative Director (ACD) Art Director to join an existing team on a fast-moving campaign stream for one of the most recognized consumer tax software brands in the ...

Fingerpaint Marketing

ACD, Art

Cedar Knolls, NJ · On-site

Work with ACD, Copy to produce standout and strategically focused concepts and campaigns * Manage and work independently, under tight deadlines, while juggling multiple projects * Estimate copy hours

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Showing results 21-40

All JobsHealthcare JobsAcd Direct Jobs

Acd Direct information

See salary details

$24K

$119.4K

$167.5K

How much do acd direct jobs pay per year?

As of Sep 5, 2026, the average yearly pay for acd direct in the United States is $119,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Acd Direct jobs

What cities are hiring for Acd Direct jobs?

Cities with the most Acd Direct job openings:

What states have the most Acd Direct jobs?

States with the most job openings for Acd Direct jobs include:

What job categories do people searching Acd Direct jobs look for?

The top searched job categories for Acd Direct jobs are:

Acd Direct jobs near you
Infographic showing various Acd Direct job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $119,381 per year, or $57.4 per hour.

ACD/Telephony Administrator

Empower AI

Washington, DC • On-site

$79 - $123/hr

Other

Posted 4 days ago

Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

We have an exciting opportunity at the Department of State! The Automated Call Distribution (ACD) / Telephony Administrator works in the Customer Service Center to ensure we effectively direct and manage telephone communication operations and complete required deliverables to support the customer’s mission to provide IT services to DoS users enterprise wide.

Responsibilties:
  • This position provides, implements, administers, and maintains an ACD telemetry system to support call management for service request resolution.
  • The ACD is scalable, offering a call menu, real-time call logging, call monitoring, accounting, and reporting to ensure efficient call handling.
  • The customer is in the process of transitioning to a cloud based GFP ACD (NiCE CXone).
  • Once the customer completes has completed the enterprise implementation, the ACD / Telephony Administrator shall transition, provide administration, and maintain the new ACD.
  • You will also be responsible for managing and updating all guides, KM articles, and SOPs related to the customer’s ACD / Telephony processes and systems.
QualificationsEDUCATION AND EXPERIENCE

The following are the education and experience required for this position:

  • 5+ years
  • Bachelor's in IT or related field
  • NiCE CXone certification desired
  • Secret Security Clearance
PREFERRED REQUIREMENTS:
  • ITIL 4 Foundation Certification(s)
PHYSICAL REQUIREMENTS:

This position requires the ability to perform the below essential functions:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Repeatedly lift and carry weight up to 40 pounds
    • Travel by land or air transportation up to 10%
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band Min

USD $79,390.00/Yr.

Pay Band Max

USD $122,870.00/Yr.

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