ZipRecruiter

Log In

1

Acd Direct Jobs in Ohio (NOW HIRING)

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

Minimum 2-3 years of direct supervisory or management experience over a call center team (agent ... Familiarity with call center platforms and telephony systems (IVR, ACD, CRM, or equivalent)

All JobsAcd Direct JobsAcd Direct Jobs in Ohio

Acd Direct information

See Ohio salary details

$22.8K

$113.5K

$159.2K

How much do acd direct jobs pay per year?

As of Aug 6, 2026, the average yearly pay for acd direct in Ohio is $113,495.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,500.00 and $142,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.
What are popular job titles related to Acd Direct jobs in Ohio? For Acd Direct jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Acd Direct jobs in Ohio look for? The top searched job categories for Acd Direct jobs in Ohio are:
Acd Direct jobs near you
Infographic showing various Acd Direct job openings in Ohio as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 15% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $113,495 per year, or $54.6 per hour.

Assistant Clinical Director (ACD)

hopebridge

Milford, OH • Hybrid

$500/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Hopebridge rating

4.8

Company rating: 4.8 out of 10

Based on 153 frontline employees who took The Breakroom Quiz

216th of 239 rated social care providers

Job description

Founded in 2005 by occupational therapist Kim Strunk, Hopebridge has grown into a leading provider of pediatric autism therapy. We use a collaborative, multidisciplinary model that includes Applied Behavior Analysis (ABA), speech therapy, and occupational therapy. By combining these services, we create individualized treatment plans that help each child build skills, improve communication, and gain independence.  
Why BCBAs Choose Hopebridge  
  • Total Compensation: $xxx,xxxx – xxx,xxx, including base salary and achievable bonuses  
  • Clinician-Designed Bonus: Earn bi-weekly rewards based on client engagement — your hard work is recognized  
  • Work-From-Home Days: Two days per month for administrative work, treatment planning, and POCs  
  • Ethical Caseloads: Manage 6-8 learners  
  • Immersive Onboarding: Get introduced to our culture, mission, and values  
  • Mentor & Support BCBAs: Conduct structured mentorship sessions, skill development training, and performance reviews. 
  • Support & Mentorship: Interdisciplinary leadership, mentorship from Clinical Directors, and a strong regional support team.  
  • No Non-Competes: Your career, your choice—grow with us, without restrictions  

What We Offer You  
  • Full medical, vision, and dental coverage options  
  • 401(k) with matching  
  • Short-term & long-term disability insurance, life insurance, pet insurance, and more  
  • 20 days of PTO in your first year 
  • 8 paid holidays, including 1 flex day  
  • 2 professional development days per year  
  • $500 yearly professional development stipend  
  • Free CE events on PFA/SBT, HRE, PEAK, and neurodiversity-affirming practices  
  • Relocation Packages Available  
ResponsibilitiesWhat You’ll Do  
The Assistant Clinical Director (ACD) provides clinical oversight of ABA services within a center, supports a caseload, and provides ongoing structured mentorship to BCBAs in the center. The ACD is integral to the mentorship and training of BCBAs at the local, in-center level. The ACD has exemplary clinical, leadership, and mentorship skills. Additionally, the ACD is able to successfully impart those skills – clinical, leadership, and professional growth – in fellow BCBAs. Required SkillsWhat You’ll Need  
  • Master’s degree in ABA, Special Education, Psychology, or a related field is required  
  • At least two years of experience as a BCBA 
  • Valid licensure in applicable states 
Ready to Make an Impact? Here’s What You Can Expect  
  • Quick online application  
  • Chat with a recruiter on your schedule  
  • Virtual interview with a Regional BCBA  
  • Fast feedback and offer—no long waits  
Join a company that values your expertise, prioritizes your growth, and champions ethical care. Apply today and take your ABA career to the next level!

What Hopebridge employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom