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Acd Direct Jobs (NOW HIRING)

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · On-site

$52K - $85K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · Remote

$52K - $85K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Techops Engineer -Mid Level

Farmington, UT · Remote

$52K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Account Executive

Farmington, UT · Remote

$48K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Account Executive

Farmington, UT · On-site

$48K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Account Executive

Farmington, UT · Remote

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Jr. Account Executive

Farmington, UT · On-site

$46K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Jr. Account Executive

Farmington, UT · Remote

$46K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Jr. Account Executive

Farmington, UT · Remote

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · On-site

$86K - $100K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · Remote

$86K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

ACD Direct

Techops Engineer -Senior Level

Farmington, UT · Remote

$99K - $136K/yr

ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown ...

hopebridge

Assistant Clinical Director (ACD)

Tucson, AZ · Hybrid

$80K - $115K/yr

Relocation Packages Available  Responsibilities What You'll Do   The Assistant Clinical Director (ACD) provides clinical oversight of ABA services within a center, supports a caseload, and ...

hopebridge

Assistant Clinical Director (ACD)

Tucson, AZ · Hybrid

$500/day

Relocation Packages Available  Responsibilities What You'll Do   The Assistant Clinical Director (ACD) provides clinical oversight of ABA services within a center, supports a caseload, and ...

hopebridge

Assistant Clinical Director (ACD)

Phoenix, AZ · Hybrid

$81K - $105K/yr

Relocation Packages Available  Responsibilities What You'll Do   The Assistant Clinical Director (ACD) provides clinical oversight of ABA services within a center, supports a caseload, and ...

Moffitt

ACD DISCOVERY SCIENCE

Long Beach, CA · On-site

Summary The Associate Center Director (ACD) and Division Chief of Discovery Science at Moffitt Cancer Center (Moffitt) is a senior academic leadership role responsible for driving center-wide ...

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Acd Direct information

See salary details

$24K

$119.4K

$167.5K

How much do acd direct jobs pay per year?

As of Sep 5, 2026, the average yearly pay for acd direct in the United States is $119,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

More about Acd Direct jobs

What cities are hiring for Acd Direct jobs?

Cities with the most Acd Direct job openings:

What states have the most Acd Direct jobs?

States with the most job openings for Acd Direct jobs include:

What job categories do people searching Acd Direct jobs look for?

The top searched job categories for Acd Direct jobs are:

Acd Direct jobs near you
Infographic showing various Acd Direct job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $119,381 per year, or $57.4 per hour.

Techops Engineer -Mid Level

ACD Direct

Farmington, UT • On-site

$52K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

TechOps Engineer - Mid Level
About the Role?
We're looking for a hands-on Mid-Level TechOps Engineer to join our fully remote team and help us build, automate, and maintain the infrastructure that powers contact center technology for B2B clients across the country. If you can own a CI/CD pipeline end-to-end, feel at home in a cloud console, and care about getting the details right - we want to talk.
What do we do?
ACD Direct, Inc. is an innovative, virtual company that thrives on brokering solutions for our non-profit clients. ACD's heartbeat and competitive edge is powered by our people. Our company has grown from providing routine call center services to providing high-level, full-scale donor support resources and products. Our proprietary scripting engine, web forms and custom-built reporting enable clients to successfully conduct large-scale fundraising campaigns with accuracy and creativity. ACD is a B2B Contact Center Technology company building and operating the infrastructure that keeps modern contact centers running at scale. Our platform is cloud-native, security-first, and built by a fully distributed team spread across the United States. We move fast, document everything, and treat operational excellence as a core value - not an afterthought.
Limitations:
Applicant preferred to be located within a 50 mile radius of Salt Lake City, Utah. Although position is remote employee will be required to visit data center on a quarterly basis. It is not required for the employee to be located in the state of Utah.
What will you do?
  • Build, manage, and continuously improve CI/CD pipelines for serverless and containerized applications with minimal supervision.
  • Automate deployment, configuration, scaling, and monitoring workflows using best-practice tooling.
  • Monitor infrastructure, applications, and services - investigate alerts, diagnose root causes, and resolve incidents independently.
  • Contribute to Infrastructure as Code (IaC) and configuration management initiatives.
  • Participate in security reviews, vulnerability assessments, and PCI DSS compliance monitoring - including patching and audit log maintenance.
  • Collaborate with Engineering and QA teams to improve deployment velocity and release quality.
  • Help onboard and guide junior team members, sharing knowledge and best practices.
  • Maintain clear, accurate documentation for systems, runbooks, and operational processes.
  • Participate in Agile SDLC ceremonies and contribute to sprint-based delivery.

What You Bring
  • 1-4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field.
  • Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent.
  • Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM.
  • Working knowledge of containerization (Docker) and basic orchestration concepts.
  • Experience with scripting or automation (Bash, Python, or similar).
  • Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent.
  • Familiarity with security fundamentals - access controls, encryption, patching, and audit logging.
  • Strong written communication skills; you write documentation that teammates actually want to read.
  • Ability to work independently in a fully remote, async-friendly environment.

Nice to Have
  • Experience supporting PCI DSS compliance requirements.
  • Exposure to Kubernetes or container orchestration platforms.
  • Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar).
  • Background in contact center, telecom, or SaaS infrastructure environments.
  • Experience with SMS platforms or telecommunications APIs.

Growth & Mentorship
This role sits squarely in the middle of our TechOps career ladder, with a clear path toward senior-level ownership. You'll be supported by senior engineers who are invested in your growth and expected to start passing that investment down to junior teammates. We prioritize people who are curious, communicative, and always looking to level up.
How we will support you?
Salary:
  • $52,000-85,000/yr depending on experience level

- Remote and Inoffice Work
- Equipment Provided:
  • Laptop
  • Headset
  • Monthly Cell Phone Stipend
  • Monthly Internet Stipend

- Benefits:
  • Medical/Vision and Dental Insurance
  • Personal Accident Insurance
  • 401(k)/Roth with matching
  • Tiered PTO based upon length of employment
  • Discounts & Life Services offered through Optum EAP

- Team Environment - The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)
**ACD Direct, Inc. is an equal opportunity employer and values diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on any status protected under federal, state, or local law. We are a fully remote company. Our team spans every U.S. time zone and we are committed to building an inclusive, async-friendly culture where great work speaks for itself.
By submitting an application to this position I acknowledge that ACD may use automated tools, including Applicant Tracking Systems (ATS) and Artificial Intelligence (AI), to assist in reviewing and prioritizing my application based on job-related qualifications. I understand these tools are assistive only and that final hiring decisions are made by human reviewers. I have read the Use of Automated Screening & AI Tools disclosure and understand I may request a manual review or reasonable accommodation by contacting acdhr@acddirect.com.

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