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Acd Direct Jobs in Nevada (NOW HIRING)

SlingShot Connections

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Client Service Representative II

Reno, NV · On-site

$20/hr

Respond to incoming calls via the ACD system, assess customer needs, complete transactions, and ... direct hire placement, executive search recruitment, payroll services, and customized staffing ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

... ACD calls based on business needs * Create weekly Reservation's schedule for management approval * Reconcile suite commissions at the end of each month * Process direct bill and credit card ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV

... ACD calls based on business needs * Create weekly Reservation's schedule for management approval * Reconcile suite commissions at the end of each month * Process direct bill and credit card ...

All JobsAcd Direct JobsAcd Direct Jobs in Nevada

Acd Direct information

See Nevada salary details

$24.4K

$121.6K

$170.6K

How much do acd direct jobs pay per year?

As of Aug 7, 2026, the average yearly pay for acd direct in Nevada is $121,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,700.00 and $152,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.
What are popular job titles related to Acd Direct jobs in Nevada? For Acd Direct jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Acd Direct jobs in Nevada look for? The top searched job categories for Acd Direct jobs in Nevada are:
Acd Direct jobs near you
Infographic showing various Acd Direct job openings in Nevada as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 15% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $121,566 per year, or $58.4 per hour.

Client Service Representative II

SlingShot Connections

Reno, NV • On-site

$20/hr

Contractor

Medical, Dental, Vision

Posted 6 days ago

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Job description

Essential Duties and Responsibilities:

  • Provide prompt, accurate, and courteous service to agents, policyholders, and business partners on policy transactions, renewals, inquiries, and information requests
  • Utilize automated systems to respond to inquiries related to policy coverage, premium billing, payment status, and routine policy coverage
  • Serve as the primary contact for customer interactions, representing the company’s commitment to customer satisfaction
  • Process payments, perform billing functions, and support payment processing through RPS machine and lockbox systems
  • Handle mail processing, including opening, scanning, and preparing documents for vendor scanning
  • Respond to incoming calls via the ACD system, assess customer needs, complete transactions, and resolve billing or policy inquiries; escalate complex issues when necessary
  • Accept payments over the phone per billing mandates, verify payment, and substantiate receipt
  • Document customer interactions, inquiries, and follow-up actions according to Client Services procedures
  • Process additional transactions and complete tasks to support Client Services department needs

Minimum Qualifications and Experience:

  • Strong communication skills with the ability to write and speak grammatically correct English
  • Basic knowledge of insurance, policy information, and business mathematics
  • Active listening skills with the ability to verify understanding and express information clearly
  • Ability to prioritize work, meet deadlines, and establish constructive working relationships
  • Proficiency in operating a personal computer and performing keyboard tasks accurately and efficiently
  • High school diploma or equivalent

Company Description

SlingShot Connections provides contract staffing, direct hire placement, executive search recruitment, payroll services, and customized staffing solutions for numerous verticals, including accounting & finance, hospitality, human resources, and many more.

SlingShot Connections logo

About SlingShot Connections

Sourced by ZipRecruiter

SlingShot Connections started with one mission: to help everyone find fulfilling work, no matter who they are or where they come from. Each and every one of us has transferable skills and attributes waiting to be unlocked in the right environment. And since our founding, we’ve made it our life’s work to get you there. Today, we are proud to be one of the nation’s most dynamic providers of contract staffing, executive search, payroll services, and staffing solutions for a wide array of industries and verticals. But not everything can be about business! So much of our time is spent at work. That’s why we treat each other with the utmost care and respect, which ultimately trickles down into every interaction with clients, associates, and our surrounding communities.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

San Jose, CA, US

Year founded

2012

Social media

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