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Acd Direct Jobs in Nevada (NOW HIRING)

Acd Direct information

See Nevada salary details

$24.4K

$121.6K

$170.6K

How much do acd direct jobs pay per year?

As of Sep 5, 2026, the average yearly pay for acd direct in Nevada is $121,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,700.00 and $152,700.00 per year, depending on experience, location, and employer.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Acd Direct jobs in Nevada?

For Acd Direct jobs in Nevada, the most frequently searched job titles are:

Infographic showing various Acd Direct job openings in Nevada as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 32% In-person, 33% Hybrid, and 35% Remote job distribution, with an average salary of $121,566 per year, or $58.4 per hour.

Trade Development Manager (Las Vegas, NV)

Southern Glazer's Wine and Spirits

Las Vegas, NV

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


Key responsibilities

  • Create marketing programs for use in the field, present new program ideas, and obtain senior leadership buy-in

  • Plan, execute, and evaluate sales, promotions, and marketing of brands

  • Take a lead role in supplier planning initiatives, including supplier meetings, programming communication, and business review/planning meetings with SGWS leadership


Southern Glazer's Wine & Spirits rating

7.4

Company rating: 7.4 out of 10

Based on 164 frontline employees who took The Breakroom Quiz

200th of 429 rated retail wholesalers


Job description

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people - and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer's isn't just one of Forbes' Top Private Companies; it's a family-owned business with deep roots dating back to 1933.

Southern Glazer's is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.

As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

By joining Southern Glazer's, you would be part of a team that values excellence, innovation, and community. This is more than just a job - it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Overview

Serve as the primary liaison between the local market and designated suppliers; work to develop strategic direction for supplier priorities to meet volume and value targets through optimal allocation of resources and adherence to brand strategy/standards.

Primary Responsibilities
  • Create marketing programs for use in the field, present new program ideas, and efficiencies, and obtain senior leadership buy-in
  • Plan, execute and evaluate sales, promotions, and marketing of brands
  • Deliver marketing brand plans to management teams
  • Take a Lead role in Supplier Planning Initiatives, including supplier meetings, programming communication, and business review/planning meeting with SGWS leadership
  • Ensure all retail programs fall in line with standards regarding tracking and execution by coordinating with Pricing, Business Intelligence, and Finance
  • Set program objectives and measure ROI with a KPI scorecard
  • Ensure brand pricing and gross profit is aligned to strategy by channel
  • Oversee funds related to local marketing and brand planning
  • Utilize various available analytic tools (, Tableau, ACD, EzFocus, etc.) to identify local market intelligence and opportunities - consumer shifts/trends, channel dynamics, key account dynamics, etc.
Additional Primary Responsibilities
  • Ensure brand pricing and gross profit is aligned to strategy by channel
  • Oversee funds related to local marketing and brand planning
  • Utilize various available analytic tools (, Tableau, ACD, EzFocus, etc.) to identify local market intelligence and opportunities - consumer shifts/trends, channel dynamics, key account dynamics, etc.
  • Ensure all program tracking is accurate, timely and aligns with regional and individual state reporting
  • familiarize yourself with competition and remain apprised of market trends and development within specific product categories, geographic regions, and accounts
  • Support POS / VAP planning and buys
  • Coach, direct, and counsel team on overall performance; define expectations and monitor progress
  • Attract, retain, and motivate the team to maintain an engaging work environment and ensuring sound policies and procedures adhered to
  • Perform other job-related duties as assigned
Minimum Qualifications
  • Bachelor's degree in a related field; or an equivalent combination of education and experience
  • Five years of relevant experience
  • Able to obtain and meet industry licensing requirements as needed
  • Must possess a valid driver license and secure and maintain auto-liability insurance by state laws
  • Overnight travel as required
  • Good knowledge of Commercial Finance and Pricing practices
  • Knowledge of applicable state regulations and adult beverage market dynamics
  • Proficient working knowledge of computerized applications, for example, word processing, spreadsheet, database, presentation software, email, and specialized business applications software
  • Interpersonal skills are required to establish and maintain effective working relationships with all levels of the organization and relevant stakeholders
  • Understanding of wine and spirits to include regions/varietals, product/food pairing techniques, basic production, and service
  • Ability to manage multiple projects/priorities on tight deadlines and maintain a high level of quality output
  • Strong analytical, verbal, and written communication skills
Physical Demands
  • Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or mobile device
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
  • Critical nature of this job may require extended hours, overtime, and weekends
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com


What Southern Glazer's Wine & Spirits employees say

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