The ACD will be responsible for negotiation of main contract agreements and all attendant ... The ACD will report directly to the Director, Legal Counsel and assists with supporting the North ...
The ACD will be responsible for negotiation of main contract agreements and all attendant ... The ACD will report directly to the Director, Legal Counsel and assists with supporting the North ...
The ACD will be responsible for negotiation of main contract agreements and all attendant ... The ACD will report directly to the Director, Legal Counsel and assists with supporting the North ...
The ACD will be responsible for negotiation of main contract agreements and all attendant ... The ACD will report directly to the Director, Legal Counsel and assists with supporting the North ...
... ACD, WFM, QA, CRM) ยท Experience leading large-scale operational initiatives or transformations ... Director, Contact Center Strategy & Operations role, please apply below. Pay Details: $150,000.00 ...
Quick apply
... ACD, WFM, QA, CRM) ยท Experience leading large-scale operational initiatives or transformations ... Director, Contact Center Strategy & Operations role, please apply below. Pay Details: $150,000.00 ...
... ACD, WFM, QA, CRM) ยท Experience leading large-scale operational initiatives or transformations ... Director, Contact Center Strategy & Operations role, please apply below. Pay Details: $150,000.00 ...
Quick apply
... ACD, WFM, QA, CRM) ยท Experience leading large-scale operational initiatives or transformations ... Director, Contact Center Strategy & Operations role, please apply below. Pay Details: $150,000.00 ...
Utilize various available analytic tools (, Tableau, ACD, EzFocus, etc.) to identify local market ... Coach, direct, and counsel team on overall performance; define expectations and monitor progress
Utilize various available analytic tools (, Tableau, ACD, EzFocus, etc.) to identify local market ... Coach, direct, and counsel team on overall performance; define expectations and monitor progress
Utilize various available analytic tools (, Tableau, ACD, EzFocus, etc.) to identify local market ... Coach, direct, and counsel team on overall performance; define expectations and monitor progress
Utilize various available analytic tools (, Tableau, ACD, EzFocus, etc.) to identify local market ... Coach, direct, and counsel team on overall performance; define expectations and monitor progress
Associate Creative Director
Arlington, VA ยท On-site
$125K - $150K/yr
We are looking for a concept-driven, strategically minded Associate Creative Director (ACD) to help drive high-profile creative campaigns for the Stand Together brand and its network of partners ...
Associate Creative Director
Arlington, VA ยท On-site
$125K - $150K/yr
We are looking for a concept-driven, strategically minded Associate Creative Director (ACD) to help drive high-profile creative campaigns for the Stand Together brand and its network of partners ...
Associate Creative Director
Arlington, VA ยท On-site
$125K - $150K/yr
We are looking for a concept-driven, strategically minded Associate Creative Director (ACD) to help drive high-profile creative campaigns for the Stand Together brand and its network of partners ...
Associate Creative Director
Arlington, VA ยท On-site
$125K - $150K/yr
We are looking for a concept-driven, strategically minded Associate Creative Director (ACD) to help drive high-profile creative campaigns for the Stand Together brand and its network of partners ...
Associate Creative Director
$125K - $150K/yr
We are looking for a concept-driven, strategically minded Associate Creative Director (ACD) to help drive high-profile creative campaigns for the Stand Together brand and its network of partners ...
Quick apply
Associate Creative Director
$125K - $150K/yr
We are looking for a concept-driven, strategically minded Associate Creative Director (ACD) to help drive high-profile creative campaigns for the Stand Together brand and its network of partners ...
... assist in directing and managing the program's executive support group. The candidate must ... Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD ...
... assist in directing and managing the program's executive support group. The candidate must ... Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD ...
Operations Voice Manager
Arlington, VA ยท On-site
... assist in directing and managing the program's executive support group. The candidate must ... Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD ...
Quick apply
Operations Voice Manager
Arlington, VA ยท On-site
... assist in directing and managing the program's executive support group. The candidate must ... Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD ...
Operations Voice Manager
Arlington, VA ยท On-site
... assist in directing and managing the program's executive support group. The candidate must ... Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD ...
Operations Voice Manager
Arlington, VA ยท On-site
... assist in directing and managing the program's executive support group. The candidate must ... Operate and maintain government-furnished voice communication systems, including VoIP, VoSIP, ACD ...
Program Manager
Alexandria, VA ยท On-site
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
Program Manager
Alexandria, VA ยท On-site
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
VoIP Engineer
Alexandria, VA ยท On-site
... ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). * Implements and enforces security policies and compliance standards related to VoIP ...
VoIP Engineer
Alexandria, VA ยท On-site
... ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). * Implements and enforces security policies and compliance standards related to VoIP ...
VoIP Engineer
Alexandria, VA ยท On-site
... ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). * Implements and enforces security policies and compliance standards related to VoIP ...
Quick apply
VoIP Engineer
Alexandria, VA ยท On-site
... ACD, Finesse agents and Microsoft Teams phones with direct routing with Cisco Unified Boarder Element (CUBE). * Implements and enforces security policies and compliance standards related to VoIP ...
Program Manager
Alexandria, VA ยท On-site
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
Program Manager
Alexandria, VA ยท On-site
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
This position requires direct interaction with business partners to understand and define reporting ... ACD and ICM design that includes but not limited to vectors, VDN's, Avaya Business Advocate ...
This position requires direct interaction with business partners to understand and define reporting ... ACD and ICM design that includes but not limited to vectors, VDN's, Avaya Business Advocate ...
Program Manager with Security Clearance
Alexandria, VA ยท On-site
$124K - $124K/yr
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
Program Manager with Security Clearance
Alexandria, VA ยท On-site
$124K - $124K/yr
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
Program Manager
Alexandria, VA ยท On-site
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
Program Manager
Alexandria, VA ยท On-site
Communicate with key government personnel including, but not limited to, the SDOD Director, Call ... Workforce forecasting and ACD pattern monitoring. * NIST and federal IT security frameworks.
Customer Service Supervisor
Sterling, VA ยท On-site
$60K - $70K/yr
... ACD data to monitor the length of time customers remain on hold. Assist with corrective action to ... May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A ...
Customer Service Supervisor
Sterling, VA ยท On-site
$60K - $70K/yr
... ACD data to monitor the length of time customers remain on hold. Assist with corrective action to ... May provide general or direct supervision to exempt employees and/or skilled nonexempt employees. A ...
Acd Direct information
See Virginia salary details
$23.8K - $36.7K
8% of jobs
$36.7K - $49.7K
0% of jobs
$49.7K - $62.6K
0% of jobs
$62.6K - $75.5K
2% of jobs
$75.5K - $88.5K
11% of jobs
$90.1K is the 25th percentile. Wages below this are outliers.
$88.5K - $101.4K
29% of jobs
$101.4K - $114.3K
0% of jobs
$114.3K - $127.3K
0% of jobs
$127.3K - $140.2K
0% of jobs
$148.1K is the 75th percentile. Wages above this are outliers.
$140.2K - $153.1K
41% of jobs
$153.1K - $166.1K
9% of jobs
$23.8K
$118.4K
$166.1K
How much do acd direct jobs pay per year?
What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?
What is the difference between Acd Direct vs Customer Service Representative?
| Aspect | Acd Direct | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; training provided | High school diploma or equivalent; training provided |
| Work Environment | Call centers, remote or on-site | Call centers, retail, or office settings |
| Industry Usage | Telecommunications, customer support | Retail, telecom, service industries |
| Common Search Intent | Job roles, responsibilities, hiring process | Customer support, communication skills |
Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.
What is ACD Direct?
What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

Full-time
Retirement, PTO
Re-posted 26 days ago
Job description
Gartner is currently seeking an Associate Contracts Director (ACD) for our expanding North America Public Sector Practice. The ACD will be responsible for negotiation of main contract agreements and all attendant contractual instruments to facilitate the sale and use of Gartner Business and Technology Insights products as well as Consulting Services. The ACD will also be responsible for answering internal sales general contracting questions to include providing assistance to internal pricing and proposal support resources for the North America Public Sector Team. The ACD will report directly to the Director, Legal Counsel and assists with supporting the North America Public Sector Team efforts in the U.S. and Canadian State & Local Public sector market(s).
Key Responsibilities:
- Read, analyze, assess and communicate guidance on RFQS/RFPs, Commercial Non-Disclosure Agreements, Transactional Agreements and Contract Agreements.
- Review and negotiate Contracts, Purchase Orders and Modifications.
- Conduct "issue specific" and "new hire" training for Sales and Consulting.
- Answer inquiries from and propose problem resolution for Gartner's Accounts Receivable issues.
- Interface/dialog with clients to discuss acquisition solutions and/or resolve/explain issues.
- Provide advice on general and public sector legal issues.
Who you are:
- Motivated, high-potential performer, with demonstrated ability to influence and lead.
- Able to support sales teams in a positive manner that ensures ethically and legally compliant contracting and business practices while promoting the business.
- Must be comfortable navigating differing and potentially conflicting demands for multiple constituencies to reach viable sales solutions.
- Strong communicator with excellent interpersonal skills.
- Able to solve complex problems and successfully manage ambiguity and unexpected change.
- Teachable and embracing of best practices and feedback as a means of continuous improvement.
- Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.
- Ability to collaborate with team of contract managers and deliver results in a fast-paced environment.
Role Qualifications:
- Undergraduate degree, Juris Doctor degree preferred.
- A minimum of 5+ years' experience in government contracting, consulting / advisory, or related field. State and local government sales support desired.
- Familiarity with government contracting terminology and compliance requirements.
- Demonstrated knowledge and experience negotiating Fixed Price subscription licensing agreements and Consulting main contracts.
- Excellent written and oral communication skills.
- Ability to work independently and within a collaborative team environment.
- Knowledge and experience in the use of MS Office Suite (Excel and PowerPoint a plus).
- Strong process management skills with the ability to multi-task and meet firm deadlines.
- Strong time management and prioritization skills.
- Strong attention to detail.
#LI-CJ1
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email toApplicantAccommodations@gartner.com.
Job Requisition ID:111360By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy
For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.