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Acd Direct Jobs in Texas (NOW HIRING)

RxSight

Area Clinical Director (South Central)

Houston, TX · On-site

$150K - $200K/yr

The ACD is responsible for translating the area's business direction, set with the Area Sales Director, into aligned clinical execution and performance. This includes implementing cross-functional ...

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All JobsAcd Direct JobsAcd Direct Jobs in Texas

Acd Direct information

See Texas salary details

$22.4K

$111.2K

$156.1K

How much do acd direct jobs pay per year?

As of Aug 6, 2026, the average yearly pay for acd direct in Texas is $111,221.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,800.00 and $139,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by remote customer service representatives at ACD Direct, and how can they be addressed?

Remote customer service representatives at ACD Direct often encounter challenges such as managing high call volumes, handling diverse caller needs, and staying self-motivated in a home environment. To address these, it's important to establish a dedicated, quiet workspace and to utilize the company's training resources actively. Staying organized, adhering to scripts and protocols, and reaching out to team leads or forums when questions arise can help ensure both quality service and personal job satisfaction.

What is the difference between Acd Direct vs Customer Service Representative?

AspectAcd DirectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageTelecommunications, customer supportRetail, telecom, service industries
Common Search IntentJob roles, responsibilities, hiring processCustomer support, communication skills

Both Acd Direct and Customer Service Representative roles typically require similar credentials and are found in call center environments. While Acd Direct may focus more on direct customer interactions via specific platforms, Customer Service Representatives often work across various industries. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What is ACD Direct?

ACd Direct is a company that specializes in providing contact center solutions, primarily for nonprofits, public media, and fundraising organizations. They offer services such as inbound and outbound call support, donation processing, and customer service, using a remote and distributed workforce. Many people work with ACd Direct as independent contractors, handling calls from home for telethons, pledge drives, and other campaigns. The company is known for its flexible work schedules and support for remote agents.

What are the key skills and qualifications needed to thrive as an ACD Direct customer service representative?

To thrive as an ACd Direct Customer Service Representative, you need strong communication skills, active listening, and a customer-focused mindset, typically supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is often required. Patience, problem-solving abilities, and professionalism help individuals excel in handling diverse customer interactions. These skills ensure efficient issue resolution and positive customer experiences, which are vital for maintaining client satisfaction and company reputation.
What are popular job titles related to Acd Direct jobs in Texas? For Acd Direct jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Acd Direct jobs in Texas look for? The top searched job categories for Acd Direct jobs in Texas are:
What cities in Texas are hiring for Acd Direct jobs? Cities in Texas with the most Acd Direct job openings:
Acd Direct jobs near you
Infographic showing various Acd Direct job openings in Texas as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 15% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $111,221 per year, or $53.5 per hour.

Sr. Tactics Development (WEP/TAC) (ACD Operator/IR-/DCC)

Bristol Bay Native Corporation

San Antonio, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

STS Systems Support, LLC (SSS) is a government consulting and contracting firm supporting federal agencies and military installations across the U.S. We are seeking a Sr. Tactics Development (WEP/TAC) (ACD Operator/IR-/DCC) to support our mission at Lackland AFB in San Antonio, TX.
What You'll Do:
  • Ensure all Tactics Development contractor employees are qualified instructors, certified for performing the MR functions.
  • Ensure all contractor employees are certified and proficient; working their respective crew position (MR/SMQ) as defined by the current Squadron Director of Operations - Training OI 36-2201.
  • Develop and document new Tactic Improvement Proposals (TIPs), and Tactics, Techniques, and Procedures (TTPs) for DCO operations. (A008)
  • Write, update, and maintain various tactics related courseware, handouts, publications, briefings and guides.
  • Analyze ACD weapons systems to identify operational deficiencies.
  • Assist in planning and executing the Weapons and Tactics Conference and Tactics.
  • Support the integration of new equipment into daily operations and exercises by creating new TTPs for DCO functions.
  • Update Air Force Tactics Techniques and Procedures (AFTTP) 3-1/3 series publications for ACD and DCO-related weapons systems as needed. (CDRL A008)
  • Create and develop Concept of Operations and Concept or Employment for material solutions or identified operational requirements.
  • Identify and recognizing weaknesses in TTPs and equipment. (A001)
  • Document all new TIPs/TTPs on the appropriate weapons and tactics forms. (CDRL A008)
  • Analyze Tactics Improvement Proposals and recommend command-level actions/solutions and coordinating staff actions to achieve stated solutions.
  • Develop, lead, narrate and provide presentations, briefs, and debriefs. (CDRL A003)
  • Support the identification of deficiencies in training, equipment, support or tactics which preclude optimum mission accomplishment.
  • Document deficiencies via approved reporting procedures and tracked by the COR in the AFCERT database. (CDRL A006)
  • Maintain the unit's tactics library.
  • Ensure appropriate tactics related study materials are available for unit personnel.
  • Participate in Operations Review Panels/Boards (ORP/ORB) to aid in root cause analysis.
  • Operate a Range Scheduling Program with a basic understanding of DoD/U.S. Cyber Ranges/requirements supporting Cyber Weapon Systems.
  • Provide meeting minutes within 2 duty days of the ORP/ORB conclusion. (CDRL A008)
  • Provide OJT to other contractor employees, military, and/or civilian personnel, and ensure continuity folders/working aids are updated at least once per quarter in order to ensure efficient transition when personnel rotate.
  • Create and document metrics for reporting and analysis to improve weapon system processes and mission execution. (CDRL A009)
  • Maintain currency on latest TTPs, trends and provide operational reports/assessments for development of tactics, techniques, and procedures. (CDRL A002)
  • Support and/or augment WEP/TAC conference(s) & exercise support TDY with five (5) day notice. Weapons and Tactics personnel will travel to support the WEP/TAC conferences and exercise support actions.

What You Bring:
Requirements:
  • DoDD 8570.01-M/8140.01 I AT Level III CND
  • Active TS/SCI
  • Extensive knowledge in programming (Python, PowerShell).
  • Intermediate knowledge with one or more of the IDS/IPS systems currently in use by the Department of Defense (DoD), Services, and Agencies (i.e., Air Force, Navy, Army, DC3, DISA) or Federal Government
  • Intermediate experience in the following areas: Extensive knowledge of network firewalls, computer and server log analysis, computer network servers (DNS, proxy, e-mail, domain controller, file server, Active Directory) and analysis of their logs
  • Extensive knowledge and experience with network packet capture and analysis software such as WireShark (Ethereal) and Snort
  • Experience with standard DoD network topology and DMZ boundary protection
  • Experience with system analysis software (i.e., EnCase/EnCase Enterprise or FTK), software coding and debugging, and the virtual machine (VM) environment.
  • Extensive knowledge of MITRE ATT&CK framework, and its uses within the cybersecurity community (e.g., Open Source projects)

What We Offer:
STS Systems Support, LLC (SSS) offers a competitive benefits package to include paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.
SSS is an Equal Opportunity Employer. Employment decisions are made without regard to any protected category. Hiring preference will be given to BBNC shareholders, their spouses and descendants and Alaska Natives in accordance with Public Law 93-638

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