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Aws Support Engineer Jobs (NOW HIRING)

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA * ONE 30 ... Solid understanding of AWS ecosystem (EC2, ECS, S3, RDS, Aurora, Lambda) * Hands-on experience with ...

Wave Welcome

Cloud Support Engineer

Clinton, MD · On-site

We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with ...

Amazon

Senior Solutions Architect, AWS Plus Team

Seattle, WA · Hybrid

$73.75 - $96.75/hr

AWS Plus is a specialized account team within AWS that supports Amazon's own business units as ... A day in the life You'll work directly with the engineering teams behind one of Amazon's businesses ...

Amazon

Senior Solutions Architect, AWS Plus Team

Seattle, WA · Hybrid

$73.75 - $96.75/hr

AWS Plus is a specialized account team within AWS that supports Amazon's own business units as ... A day in the life You'll work directly with the engineering teams behind one of Amazon's businesses ...

Amazon

Construction Manager, DCCD

Fredericksburg, VA · On-site

We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...

Amazon

Construction Manager, DCCD

Fredericksburg, VA · On-site

We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...

Amazon

Construction Manager, DCCD

Fredericksburg, VA · On-site

We produce and support a range of tools that enable AWS Support engineers to diagnose and solve customer problems, and we also produce and support customer-facing tools that are used for self-service ...

CEDENT

Production Support Engineer

Westlake, TX

$40.25 - $52.50/hr

Extensive experience working on AWS cloud environment. * Experience in programming languages like Java, python, node, Shell scripting. * Exposure to supporting varied Infrastructure components like ...

Anthropic

Support Engineer

San Francisco, CA · On-site

As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book ... Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT ...

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AWS Support Engineer information

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How much do aws support engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for aws support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an AWS Support Engineer?

AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.

What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?

To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.

What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?

AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.

What is the difference between Aws Support Engineer vs Cloud Support Specialist?

AspectAws Support EngineerCloud Support Specialist
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorOften similar certifications, including AWS certifications or vendor-specific cloud certifications
Work EnvironmentCustomer support, troubleshooting, and technical assistance for AWS servicesProviding technical support for cloud platforms, often across multiple providers
Employer & IndustryPrimarily in cloud service providers, tech companies, and AWS partnersIn various industries using cloud services, including IT, finance, and healthcare

The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.

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AWS Support Engineer jobs near you
Infographic showing various Aws Support Engineer job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Cloud AWS Support Reliability Engineer (SRE)

Federal Reserve System

New York, NY • On-site

$160K - $230K/yr

Full-time

Retirement

Posted 24 days ago

Job description

Company
Federal Reserve Bank of New York
When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system. At the Bank, we work full-time onsite with our teams. We believe being physically together allows us to draw on our collective strengths, while recognizing that the ability to work flexibly from time to time remains important to achieving our mission.
Our Unique Work:
The Enterprise Support Operations team within the Bank's Technology Group is responsible for providing and supporting infrastructure technology capabilities to enable cloud hosting for business applications. The team works closely with our service providers and customers to provide highly resilient, secure, enterprise-class cloud platforms and infrastructure to meet business requirements.
How You'll Make an Impact as a Cloud AWS Support Reliability Engineer (SRE):
  • Setting up and maintaining AWS infrastructure
  • Implementing observability and monitoring to ensure delivery of business value
  • Containerizing code and COTS tools
  • Write Terraform IAC code to install custom applications, AWS services, and COTS tools in AWS
  • Troubleshoot application issues to resolve incidents and ensure resiliency
  • Create CI/CD pipelines in GitLab to install and rehydrate in AWS
  • Take software as a black box and deploy and install in AWS
  • Participate in on-call rotation for critical product support
  • Resolve security vulnerabilities for principal platforms and products

The Unique Skill Sets We're Looking For:
  • Demonstrated proficiency in writing, maintaining, troubleshooting Terraform IaC to provision AWS cloud infrastructure services
  • Demonstrated proficiency in building, maintaining and troubleshooting automated CI/CD GitLab pipelines
  • Demonstrated proficiency in AWS cloud infrastructure including Lambda, S3, SNS, EKS (including Helm charts), data gateways, EC2, RDS Postgres DB, Oracle-RDS, VPC, transit gateways, Direct Connect, ALB/ELB, Grafana, CloudWatch, Route53, DNS, EFS
  • Demonstrated knowledge of AWS IAM concepts and principles, including Okta, encryption, key management, certificates, vulnerability management, rehydration
  • Desirable: knowledge of Glue, ECS, CloudBeaver, AWS Multi-AZ, AWS Multi-Region
  • Working knowledge of programming languages: Java, Python, Scala
  • Knowledge of containerized middleware (i.e. NGINX, JBoss, Tomcat)
  • Knowledge of DevSecOps, Agile-Scrum, JIRA methodologies
  • Highly collaborative, self-starter with the ability to work independently and as part of a team to drive positive customer
  • Solid foundations of DevOps and SRE principles and roles
  • Technical writing skills including drafting run books, procedural manuals, and support documentation
  • Hands-on experiences with configuring monitoring and alerting with tools such as Grafana and CloudWatch
  • Knowledge of Incident management and remediation processes

Other Things to Know:
Salary Range: $160000 - $230000 / year
We believe in transparency at the New York Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you're stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.
How We'll Support You:
Our programs and benefits are designed to support you through all your life stages:
  • Learning & Growing: Educational assistance, career development tools, and stretch opportunities
  • Supporting Your Family: Parental leave, adoption assistance, back-up dependent and elder care, college planning resources, and more
  • Managing Your Health: Comprehensive insurance plans, leave policies, onsite Health & Wellness Center, and onsite Fitness Center
  • Optimizing Your Finances: Pension plan, 401(k) with generous match, financial planning resources, and subsidized public transportation program

Our Culture is deeply grounded in our Touchstone Behaviors- By working with us, you'll have the opportunity to develop and demonstrate your ability to Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership. These competencies shape our culture here at the Bank. They also provide a shared language for how we work together and achieve success and set clear expectations for leading with impact at every stage of your career. Learn more.
Apply now if you're ready to join us in strengthening the U.S. economy together. Want to consider our other opportunities? Click here to see all our open roles.
The New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.
We value accessibility for all candidates and are happy to provide an accommodation or assistance. Please email us at ny.leaves@ny.frb.org and we'll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.
This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.
This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of "protected individual" under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Information Technology Family Group
Work Shift
First (United States of America)
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
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