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Aws Support Engineer Jobs (NOW HIRING)

P2PSoftTek Inc

AWS Support Engineer

Detroit, MI · On-site

Position 1 - AWS Support Engineer (NEW) - 5 to 8 years of exp in AWS services (Glue, RDS, S3, Lambda, CloudWatch, Snowflake). Python Location: Detroit, MI / Charlotte, NC Contract - W2 Only Key ...

Ingrammicro

Sr AWS Technical Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

We are looking for a Senior AWS Support Engineer to join our global support team. This role is ideal for someone with a strong background in technical support or service desk environments who is ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Dallas, TX · On-site

$125K - $165K/yr

The AWS Support is searching for an innovative, passionate, and customer-focused product manager ... You will partner with multiple engineering teams to deliver cohesive experiences across the full ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Dallas, TX · On-site

$125K - $165K/yr

The AWS Support is searching for an innovative, passionate, and customer-focused product manager ... You will partner with multiple engineering teams to deliver cohesive experiences across the full ...

Amazon

AWS Sr Product Manager Tech, AWS Support

Dallas, TX · On-site

$125K - $165K/yr

The AWS Support is searching for an innovative, passionate, and customer-focused product manager ... You will partner with multiple engineering teams to deliver cohesive experiences across the full ...

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AWS Support Engineer information

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How much do aws support engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for aws support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is an AWS Support Engineer?

AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.

What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?

To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.

What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?

AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.

What is the difference between Aws Support Engineer vs Cloud Support Specialist?

AspectAws Support EngineerCloud Support Specialist
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorOften similar certifications, including AWS certifications or vendor-specific cloud certifications
Work EnvironmentCustomer support, troubleshooting, and technical assistance for AWS servicesProviding technical support for cloud platforms, often across multiple providers
Employer & IndustryPrimarily in cloud service providers, tech companies, and AWS partnersIn various industries using cloud services, including IT, finance, and healthcare

The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.

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AWS Support Engineer jobs near you
Infographic showing various Aws Support Engineer job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

AWS Support Engineer

P2PSoftTek Inc

Detroit, MI • On-site

Other

Posted 10 days ago

Job description

Position 1 - AWS Support Engineer (NEW) - 5 to 8 years of exp in AWS services (Glue, RDS, S3, Lambda, CloudWatch, Snowflake). Python

Location: Detroit, MI / Charlotte, NC

Contract - W2 Only

Key Responsibilities

- Monitor and maintain AWS cloud services including Glue, RDS, S3, Lambda, Step Function, CloudWatch other AWS services

- Perform day-to-day operational support and troubleshooting for Snowflake data platform workloads

- Support and maintain Microsoft SQL Server (MSSQL) databases including performance tuning, index maintenance and backup validation

- Write, optimize, and troubleshoot SQL queries across Snowflake and MSSQL environments

- Build, maintain, and enhance Dynatrace dashboards for application and infrastructure observability

- Respond to and triage alerts generated from Dynatrace, CloudWatch, and other monitoring tools

- Perform root cause analysis (RCA) on incidents and document findings and remediation steps

- Escalate critical issues to development or platform engineering teams with full context and impact assessment.

- Participate in scheduled shift rotations including nights, weekends, and public holidays

- Maintain runbooks and operational documentation

- Support change management processes and assist with deployment validations during off-hours maintenance windows

- Identify patterns in recurring incidents and raise improvement tickets to engineering teams

Required Qualifications

- 5+ years of experience in a technical operation, sustain, or platform support role

- 5+ years'' experience with AWS services (Glue, RDS, S3, Lambda, CloudWatch)

- Experience supporting Snowflake, including query monitoring, warehouse management, and task/pipe troubleshooting

- Proficiency with Microsoft SQL Server — query writing, stored procedures, and basic DBA tasks

- Strong SQL skills for ad-hoc investigation and data validation

- Experience building or maintaining Dynatrace dashboards and configuring alerting thresholds

- Solid understanding of monitoring principles — metrics, logs, traces, alerting

- Ability to work calmly under pressure during live incidents

- Strong written communication skills for incident tickets and handoff notes

Preferred Qualifications

- Ability to create the dashboards in Dynatrace

- Familiarity with infrastructure-as-code tools such as Terraform

- Experience with CI/CD pipelines and GitLab

- Exposure to ServiceNow or similar incident/change management frameworks

- Scripting experience in Python, SQL, Spark  for automation and operational tooling

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