Administrative Assistant/Customer Service

Express Employment Professionals is looking for an Admin / CSR for a Chemical Wholesaler in North Tonawanda, NY!

Pay: $19/hour

Hours: 8am-4:30/M-Th & 8am-4pm/Friday

Responsibilities of Admin / CSR:

• Primary point-of-contact for all calls and routing them to the correct internal person or voice-mailbox.
• Pleasant voice and good communication skills with external and internal personnel.
• Minimal use of personal communications devices during working hours.
• Respond to phone, email and occasional walk-in inquiries from current and potential customers regarding pricing and availability of products.
• Enter orders using a system which generates a Bill of Lading for transportation.
• Verify all components of the Purchase Order, email or phone request and that the transaction is correct and complete (customer information, delivery location and schedule, tax status, pricing, payment details and additional documentation as required for customer needs and/or shipment.)
• Communicate with warehouse foreman and operators to verify product availability and delivery schedule/details as needed.
• Prepare shipment paperwork for outside carriers.
• General office support (extensive scanning, copying and occasional use of a fax machine)
• Seasonal support of a Will Call window for purchases open to the public. Use of a credit card reader and cash transactions using a register. Heavy traffic in summer.
• Must have good organizational skills and be comfortable with multi-tasking as simultaneous situations may be occurring with the need to triage demand

Qualifications of Admin / CSR:

• Previous experience working in an office setting
• Excellent customer service, phone etiquette
• Light accounting (AR/AP) experience
• Computer literate
• Ability to work as a part of a team
• Dependable

Interested and qualified candidates are encouraged to apply directly to this posting with an updated resume for immediate consideration.

Express Employment Professionals
3140 Sheridan Dr.
Amherst. NY 14226