Front Desk Receptionist

Front Desk Receptionist - Goodwill of Colorado - Colorado Springs, CO 80907

Part-time - Monday through Friday, 10:00am - 2:30pm

Pay - $15.50/hour

OBJECTIVE:
To provide excellent customer service to all stakeholders, to serve as the first impression of Goodwill of Colorado to internal and external stakeholders both in person and through the phone system, to direct visitors and callers to the appropriate personnel who can assist them with their need(s), and to act in a polite, calm and efficient manner in all situations. (“Stakeholders” refers to employees, program participants, donors, guardians/caregivers, board members, customers, government agencies/officials, funding sources, suppliers, etc.)

QUALIFICATIONS
Minimum Qualifications: High School diploma or equivalent. Two years minimum experience in a position involving contact with the public and working with a multi-line phone system. Clerical and accounting skills desired. Good working knowledge of MS Word, Excel and Outlook required. Must possess excellent customer service and communication skills. Valid Colorado driver’s license without a history of violations also required.
Position requires sitting for extended periods and using a computer keyboard for a minimum of four hours each day. Must be physically able to carry weight and stand/stoop when filing.

KEY RESPONSIBILITY AREAS
Front Desk Coordination

• Act as the first point of contact for all callers, visitors to the Garden of the Gods facility
• Greet visitors, including but not limited to:
• Maintain security by having guests sign in, issue guest badges, and contact appropriate personnel for escort
• Determine guest needs and respond appropriately
• Answer numerous incoming calls on computer-based phone system and transfer to appropriate personnel in a pleasant and efficient manner
• Sort incoming mail from USPS and courier; postmark outgoing mail
• Sort interoffice mail
• Maintain out of office staff list
• Sign for packages/deliveries and contact appropriate personnel for pick up
• Accounting related duties:
• Process accounts payable checks for mailing and intercompany distribution
• Track distribute payroll checks picked up that require I.D. and signatures, and collect company property as requested
• Document payroll checks mailed and payroll checks returned in the mail
• Maintain postage meter, ordering postage when needed
• Maintain stamp drawer and petty cash box
• Keep track of Lost and Found items
• Maintain safe and clean reception area Provide training to employees/volunteers as backups for the front desk as needed

POSITION
Front Desk Coordinator
NUMBER
9000
JOB CLASS
5
SUPERVISOR/MANAGER
Corporate Services Manager
DEPARTMENT
Executive
FLSA STATUS
Non-Exempt
DATE
4.26.2024

OTHER
• Assist supervisor and various departments with other clerical tasks and/or special projects as needed
• Maintain notes to ensure an easy transition between shifts

Relationship Management
The Front Desk Coordinator must maintain a positive attitude and interact appropriately with all visitors and stakeholders at all times.
The incumbent will strive to establish and maintain cooperative and productive working relationships with all employees. He/she will recognize his/her limits and professional boundaries and the expertise of other staff.

CRITICAL
The Front Desk Coordinator must be extremely dependable, arriving to work at the required time daily and rarely being absent. The incumbent must dress within acceptable guidelines, maintain a neat and clean workspace, be courteous, personable, and able to communicate effectively. He/she must maintain confidentiality when dealing with sensitive issues. The incumbent will remain calm and polite in all situations, following accepted guidelines. The incumbent must be able to multi-task while handling a high volume of phone traffic and sit for prolonged periods of time.

Hours: 10:00 a.m. – 2:30 p.m., Monday - Friday

Guide to Physical Requirements: •Continuously (5-8 hours) •Frequently (3-4 hours) •Occasionally (1-2 hours) •Never

LIFTING: (as defined by ADA) Heavy: 45 lbs & over: Never Moderate: 15-44 lbs: Occasionally (1-2 hours) Light: 14 lbs & under: Occasionally (1-2 hours)

CARRYING: Heavy: 45 lbs & over: Never Moderate: 15-44 lbs: Occasionally (1-2 hours) Light: 14 lbs & under: Occasionally (1-2 hours)

PUSHING/PULLING: Never

REACHING: Above Shoulder: Never At Shoulder: Occasionally (1-2 hours) Below Shoulder: Occasionally (1-2 hours)

TWISTING: Occasionally (1-2 hours)

BENDING: Occasionally (1-2 hours)

KNEELING: Occasionally (1-2 hours)

CRAWLING: Occasionally (1-2 hours)

SQUAT: Occasionally (1-2 hours)

CLIMBING: Use of legs only (stairs): Occasionally (1-2 hours) Use of arms & legs (ladders): Never

HEARING: Continuously (5-8 hours)

VISION: Visual, close: Frequently (3-4 hours) Visual, distant: Frequently (3-4 hours) Visual, depth perception: Frequently (3-4 hours)

HANDS/FINGERS: Simple grasping: Frequently (3-4 hours) Fine Manipulation : Frequently (3-4 hours) Repetitive Movements: Frequently (3-4 hours)

WALKING: Occasionally (1-2 hours)

STANDING: Occasionally (1-2 hours)

SITTING: Frequently (3-4 hours)

SPEAKING: Frequently (3-4 hours)

OTHER, please describe - N/A

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)