Tier I Operations Center Engineer | Hybrid | Denver, CO

*This position is Hybrid in our Denver office.

JOB SUMMARY:

ZIVARO provides industry-leading consulting and technology services to help clients achieve real business value from their technology investments. From deep foundations in Hybrid IT, Security, Collaboration and Analytics, we support clients across a broad spectrum of industries with IT strategy, planning, implementation and IT operations. ZIVARO’s Hybrid Services connect and accelerate practical business outcomes across all functions of the organization through our comprehensive practice areas.

The Tier 1 Operations Center Engineer with extensive system administrative experience to join our dynamic IT team. In this role, you will play a crucial part in ensuring the stability and efficiency of our clients IT infrastructure. Your responsibilities will encompass providing advanced technical support for end users, maintaining and optimizing network systems, managing server environments, and supporting other team members.

POSITION RESPONSIBILITIES:

• At least 1 year experience supporting and troubleshooting end-user systems, including hardware and software, telephony, printers, scanners, video conferencing, and other technologies
• Executable knowledge of MS O365, Azure AD, Domain Controllers, and Windows OS
• Manage and monitor all installed systems and infrastructure Windows/Linux
• Install, configure, test, and maintain operating systems, application software and sys management tools
• Analyze high-level needs across all systems
• Capability and requirement derivation based on customer needs
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies (Veeam, AWS, SolarWinds, Azure)
• May write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks, (PowerShell, Ansible, Python)
• Participate in the design of information and operational support systems
• Provide 1st level support
• Liaise with vendors and other IT personnel for problem resolution
• Maintains a “customer focus” attitude to ensure customer satisfaction
• Providing clear, concise, and timely communication with customers, supervisors, and project managers
• Work within a team environment and attend meetings with other team members, customers, etc.
• Working with all technologies: AWS, Windows Server, SQL, Active Directory, Folder Redirection and Roaming Profiles, Group Policy, DNS, DHCP (including scope options), Office 365(Exchange Online, SharePoint Online), F5
• Experience both analyzing, building, and maintaining current/new environments. Documenting customer environments and creating solutions and processes.

QUALIFICATIONS:

TECHNICAL SKILL & CERTIFICATIONS:

• Experience with AWS, VMWare/Hyper-V, Exchange, Office 365, F5
• Proficiency in network protocols, configurations, and security (e.g., TCP/IP, VPN, Firewalls)
• Ability to analyze high level needs
• Ability to define a structured and logical approach to refine the capability into an integrated set of requirements that lead to a fielded product
• Experience with Windows & Unix/Linux systems. GPO, Folder Redirection, Roaming Profiles, Active Directory, Red Hat, MS Exchange (SMTP mail Flow)
• Monitoring (SNMP/WMI)
• Ability to work off hours, weekends, or night shift as needed to support a 24 x 7 Network Operations Center (NOC). (Rarely)
• Valid driver’s license and current insurance, as well as a good driving record. *Will have occasional need to travel to end client sites to provide support (Rarely)
• Excellent oral and written communication skills.
• The ability to lift up to 50 lbs.

YEARS OF EXPERIENCE: : 1 year of experience or more in System Engineering, Desktop or Helpdesk support

EDUCATION: Bachelor’s Degree (BA/BS Engineering, Computer Science, or Math) preferred but not required; or equivalent combination of education and experience preferred.

SECURITY CLEARANCE: N/A

U.S. Citizenship is required for most positions at Zivaro, due to security clearance and government/federal contracts held by Zivaro.

EEO STATEMENT

ZIVARO fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, disability, sexual orientation, gender identity or any other basis prohibited by federal, state or local law. In accordance with requirements of the Americans with Disabilities Act, it is our policy to provide reasonable accommodation upon request during the application process to eligible applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal and state employment laws and the information requested on this application will only be used for purposes consistent with those laws.