ITM Teller I

Description/Job Summary

Position Summary:

This position consists of, but not limited to, paying and receiving functions- which includes balancing transaction logs throughout the day, processing customer deposits, withdrawals and loan payments via video (on camera). Projects good customer relations while conveying a positive banking / customer service experience utilizing video technology.

This is a part-time position working 3pm to 7pm Monday through Friday; rotating Saturdays 9am to 12pm.

Major Duties and Accountabilities:

• Takes part in and embraces the Legacy Culture and gives outstanding customer service to internal and external customers.
• Process deposits, loan payments, cash checks, and other transactions allowed by the ITM.
• Verifies and balances transaction logs throughout the day.
• This person will be extremely knowledgeable of the ins and outs of our teller system. They will be able to handle any type of transaction that might happen at a teller window.
• Be knowledgeable of not only the teller side of the ITM transaction, but also the customer side of the transaction.
• Assist customers with using and getting comfortable with the ITM for transactions by providing step-by-step guidance during the interaction, with a focus on educating the customer how the technology works to make them comfortable and competent utilizing the ITM
• Demonstrate the ability to process and complete teller transactions in a non-traditional teller environment while offering services that promote ongoing ITM usage.
• Basic knowledge of bank products and services.
• Follow security and compliance procedures daily.
• Recognizes opportunities to offer additional bank products to customers and non-customers as transactions are processing and needs are recognized.
• Assisting customers by interactive video.

Required Qualifications

• Required:
  • 18 years of age
  • A high school diploma or GED equivalent.
  • Strong computer skills.

Preferred Qualifications

• Preferred:
  • Bilingual English/Spanish or English/Marshallese.
  • Previous banking experience.