Lead Service Coordinator

The Lead Service Coordinator will provide supervision and oversight of the resident services staff and case management services to residents who are at risk of eviction within the HUD property management department. They will also coordinate a variety of educational services and activities for residents.

Essential Functions/Tasks:

HUD Properties Supervisory & Administrative Duties:

• Supervise Service Coordinators, including but not limited to trainings, meetings, policies, events, and collaborating on resident related issues.
• Collaborate with staff members to assist in the creation of HUD Properties policies and the Service Coordinator Handbook.
• Meet regularly with the HUD Properties Administrator and Management Team to collaborate and provide input on issues spanning the four HUD properties.
• Provide ongoing oversight and quality assurance reviews for all Service Coordinators and the overall Service Coordination department.
• Maintain relationships with universities and community partners to support intern programs, student volunteers, community volunteers, and other partnerships, negotiating partnership agreements as needed.
• Provide input and assistance to staff and residents on lease violation enforcement, House Rules violations enforcement, FYI Letters, Notice of Disturbance Letters, Termination Letters, and plans for remedies.
• Provide oversight in collecting data including but not limited to annual service survey, satisfaction surveys, resident needs surveys, and HUD reporting requirements with assistance from all other staff and interns.
• Organize relevant educational opportunities for staff in coordination with HUD Properties Administrator.
• Supervise Service Coordinators in the creation of site-specific recreational activities for tenants.
• Organization of all universal programs (i.e. Health Fair, Multicultural Fair, Holiday dinners and events, Beach Trips, etc.).
• Monthly newsletter publication for all four properties.
• Create & manage Service Coordinator budgets and accounts payable; oversee petty cash spending.
• Participate in community networking and various committees to improve the service availability to our residents.

Eviction Prevention and Resident Education Duties:

• Design and present to residents on various housing related topics including Emergency Preparedness, Buried in Treasures hoarding workshops, Fair Housing, lease education, and other Lunch & Learn topics as needed.
• Meet with residents who have received a 30-14 eviction notice and develop a strategic plan to avoid eviction, to include more hands-on case management with the resident, as needed.
• Receive ongoing training to include various “train-the trainer” opportunities to be able to further educate residents and staff.
• Provide trainings to all staff to further our goal of providing trauma-informed services.

Experience, training, skills required:

• Training in the aging process, elder services, disability services, eligibility for and procedures of Federal and applicable State entitlement programs, legal liability issues relating to providing service coordination, drug and alcohol use and abuse by the elderly, and mental health issues.
• Two to three years’ experience in social service delivery with senior citizens and people with disabilities.
• Two years’ experience in supervising employees and demonstrated ability to provide direction and leadership.
• Demonstrated working knowledge of supportive services and other resources for senior citizens and non-elderly people with disabilities in the area served by our department.

Education:

• A Bachelor of Social Work or degree in Gerontology, Psychology or Counseling is preferable; a college degree is fully acceptable. However, individuals without a degree, but with appropriate work experience may be hired.

License or Certificate Required:

• Valid Driver’s License and registered automobile.

Travel Requirements:

• Travel to assigned properties required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.