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Client Services Team Lead Jobs (NOW HIRING)

ProCare Rx

Client Services Supervisor

Gainesville, GA · On-site

Lead, motivate, and support a client services team while supporting a positive work environment * Responsible for the overall performance and productivity of the team through management and ...

SLT

Client Services Team - Greenwich

Greenwich, CT · On-site

CLIENT SERVICES TEAM -Greenwich, CT Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the ...

SLT LLC

Client Services Team - Greenwich

Greenwich, CT · On-site

$15.69/hr

CLIENT SERVICES TEAM -Greenwich, CT Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the ...

smartTrade

Client Services Expert

Bronx, NY · On-site

As a Client Services Expert, you will work closely with the Client Services Team Lead in driving the IT Support activities for the Americas region. You will act as a subject matter expert for the ...

Paylocity

Lead Client Services Ops - Majors

Schaumburg, IL · On-site

$82K - $87K/yr

The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met ...

smartTrade

Client Services Expert

Bronx, NY · On-site

As a Client Services Expert, you will work closely with the Client Services Team Lead in driving the IT Support activities for the Americas region. You will act as a subject matter expert for the ...

Alegeus

Employer Services Team Lead

Maitland, FL · Hybrid

$53K - $90K/yr

EMPLOYER SERVICES TEAM LEAD Join our team at Alegeus, where you'll experience unmatched opportunity ... Be the trusted advisor for HR leaders, CFOs, brokers, and client managers by building strong ...

AFC Fitness

Member Services Team Lead

Wayne, PA · On-site

$11 - $14.25/hr

AFC Fitness is seeking a responsible, friendly, and mature individual to lead our Member Services team. Team lead will need to be able to multi-task while maintaining a positive attitude! The ...

University of Chicago Library

$13 - $17/hr

The Guest Services Team Lead, Events is responsible for the general management of the event front-line staff including full-time and part-time staff, as well as University students. The Guest ...

JGSM

Client Team Lead

Tampa, FL · On-site

$55K - $65K/yr

Client Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support our customer service department and help guide our team to success. Responsibilities: * Lead and ...

Vestwell

Team Lead, Employer Services

New York, NY · Hybrid

$65K - $75K/yr

As the Team Lead of Employer Services at Vestwell, you are a dynamic individual who will work cross ... Client Relationship Oversight: Partner with your team and cross-functionally with Client Success ...

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Client Services Team Lead information

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$36K

$81.2K

$156K

How much do client services team lead jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client services team lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a client services team lead do?

A Client Services Team Lead oversees a team responsible for managing client relationships and ensuring customer satisfaction. They coordinate daily operations, provide guidance and training to team members, and serve as the main point of contact for escalated client issues. Their role also involves monitoring performance metrics, implementing process improvements, and collaborating with other departments to address client needs. Ultimately, they strive to maintain high service standards and support the growth of client accounts.

What is the difference between Client Services Team Lead vs Customer Support Supervisor?

AspectClient Services Team LeadCustomer Support Supervisor
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer a bachelor's
Work EnvironmentLeads client-facing teams, manages client relationships, and oversees service deliverySupervises customer support agents, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries, tech companies, and consulting firmsWidely used in retail, telecom, and tech support sectors

The Client Services Team Lead focuses on managing client relationships and leading service teams to ensure client satisfaction. In contrast, the Customer Support Supervisor primarily oversees support agents and handles customer issues. Both roles require strong communication skills and leadership abilities but differ in their focus on client engagement versus support operations.

How does a client services team lead typically support team members in managing high workloads or challenging client situations?

As a Client Services Team Lead, you play a crucial role in supporting your team when workloads peak or complex client issues arise. This often involves providing hands-on guidance, prioritizing tasks, and facilitating open communication to ensure everyone feels supported. You may also step in to handle escalated client concerns, coach team members on best practices, and collaborate with other departments to find efficient solutions. By fostering a collaborative and positive team environment, you help maintain service quality and employee morale during busy or stressful periods.

What are the key skills and qualifications needed to thrive as a client services team lead?

To thrive as a Client Services Team Lead, you need strong leadership abilities, in-depth client relationship management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and reporting tools is commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate teams and exceed client expectations. These competencies ensure smooth team operations, high client satisfaction, and consistent achievement of service goals.

What cities are hiring for Client Services Team Lead jobs?

Cities with the most Client Services Team Lead job openings:

What states have the most Client Services Team Lead jobs?

States with the most job openings for Client Services Team Lead jobs include:

What job categories do people searching Client Services Team Lead jobs look for?

The top searched job categories for Client Services Team Lead jobs are:

Client Services Team Lead jobs near you
Infographic showing various Client Services Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,196 per year, or $39 per hour.

Client Services Team Lead

Syneos Health Careers

Newtown, PA • On-site

$99K - $119K/yr

Other

This job post has expired today. Applications are no longer accepted.

Syneos Health rating

8.1

Company rating: 8.1 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

38th of 86 rated pharmaceutical

Job description

Description
The Client Services US Team Lead provides leadership and support to a team of Client Services Managers (CSMs), serving as a primary escalation point and trusted resource when guidance, problem-solving, or decision support is needed. The Lead helps ensure consistency in service delivery, supports CSM development through coaching and direction, and reinforces accountability while allowing CSMs autonomy in their day-to-day client work.
In addition to people leadership, the Team Lead plays a key role in departmental strategy and process improvement. Guided by a strong strategic mindset, the Lead contributes to the identification, design, and execution of forward-looking initiatives that improve efficiency, scalability, and overall effectiveness of the Client Services organization, while maintaining a high standard of quality and client experience.
Key Job Responsibilities:
  • Serve as a key liaison between Client Services leadership and the CSM team, ensuring alignment on priorities, expectations, and strategic initiatives.
  • Monitor team health, capacity trends, and risk areas, proactively surfacing recommendations to leadership.
  • Translate overarching organizational goals into clear, actionable department-level initiatives for the US Client Services team.
  • Act as a key contributor to Client Services leadership discussions, advocating for long-term strategies that position the team for continued success.
  • Lead change management efforts related to new processes, tools, or organizational initiatives impacting Client Services.
  • Use data, feedback, and operational insights to inform decision-making and continuous improvement initiatives.
  • Drive consistency and scalability across the team by reinforcing standard processes and best practices.
  • Translate departmental strategy and leadership direction into clear, actionable guidance for the CSM team.
  • Facilitate team's operational/staff meetings and 1:1 sessions.
  • Serve as a primary escalation point for team issues, guiding resolution and ensuring timely and effective closure.
  • Manage sensitive processes including performance management concerns in a caring and timely fashion.
Requirements:
Education
  • Associate's or BA/BS degree
  • Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word)
Required Skills
  • Strong leadership, organizational, and coordination skills
  • Strong oral/written communication skills, including presentation skills, meeting recaps, PowerPoint decks, project workplans, and timelines
  • Excellent customer service skills - internal and external colleagues and customers
  • Strong analytical capacity; appreciation for data
  • Troubleshooting and problem solving - comfort with ambiguity
  • Aptitude for automated systems
  • Ability to appropriately escalate and create suggestions for action
  • Strong ability to design, align, and execute departmental strategies
Preferred Skills
  • Prior people leadership experience
  • Knowledge of pharmaceutical and healthcare industry
  • Experience in field sales administration/operations leadership in life sciences

The annual base salary for this position ranges from $99,733 to $119,667. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.
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