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Client Services Team Lead Jobs (NOW HIRING)

UNICO Group

Client Services Team Lead

Lincoln, NE · On-site

The Client Services Team Lead role oversees assigned Commercial Operations team members who are responsible for delivering exceptional service to clients and ensuring accurate administration of the ...

SLT LLC

Client Services Team - Greenwich

Greenwich, CT · On-site

$15.69/hr

CLIENT SERVICES TEAM -Greenwich, CT Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the ...

SLT LLC

Client Services Team - Greenwich

Greenwich, CT · On-site

CLIENT SERVICES TEAM -Greenwich, CT Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the ...

SLT

Client Services Team - Hoboken

Hoboken, NJ · On-site

Salary: $15.92/hr CLIENT SERVICES TEAM Hoboken Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner

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SLT

Client Services Team - Hamptons

East Hampton, NY · On-site

$16.50/hr

Provide the highest level of client/customer service and hospitality to all clients/prospective ... Should have a strong ability to communicate clearly with team members, clients and senior ...

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Client Services Team Lead information

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$36K

$81.2K

$156K

How much do client services team lead jobs pay per year?

As of Jul 5, 2026, the average yearly pay for client services team lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Client Services Team Lead do?

A Client Services Team Lead oversees a team responsible for managing client relationships and ensuring customer satisfaction. They coordinate daily operations, provide guidance and training to team members, and serve as the main point of contact for escalated client issues. Their role also involves monitoring performance metrics, implementing process improvements, and collaborating with other departments to address client needs. Ultimately, they strive to maintain high service standards and support the growth of client accounts.

What is the difference between Client Services Team Lead vs Customer Support Supervisor?

AspectClient Services Team LeadCustomer Support Supervisor
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer a bachelor's
Work EnvironmentLeads client-facing teams, manages client relationships, and oversees service deliverySupervises customer support agents, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries, tech companies, and consulting firmsWidely used in retail, telecom, and tech support sectors

The Client Services Team Lead focuses on managing client relationships and leading service teams to ensure client satisfaction. In contrast, the Customer Support Supervisor primarily oversees support agents and handles customer issues. Both roles require strong communication skills and leadership abilities but differ in their focus on client engagement versus support operations.

What does a client services lead do?

A client services team lead oversees client accounts, ensuring customer satisfaction and resolving issues efficiently. They coordinate between clients and internal teams, often using CRM tools, and may supervise a team of client service representatives to maintain service quality and meet client needs.

What is a team leader's salary?

A Client Services Team Lead's salary typically ranges from $50,000 to $80,000 annually, depending on experience, location, and company size. The role often requires strong communication and leadership skills, with some positions offering performance-based bonuses or benefits.

How does a Client Services Team Lead typically support team members in managing high workloads or challenging client situations?

As a Client Services Team Lead, you play a crucial role in supporting your team when workloads peak or complex client issues arise. This often involves providing hands-on guidance, prioritizing tasks, and facilitating open communication to ensure everyone feels supported. You may also step in to handle escalated client concerns, coach team members on best practices, and collaborate with other departments to find efficient solutions. By fostering a collaborative and positive team environment, you help maintain service quality and employee morale during busy or stressful periods.

What does a customer service team lead do?

A customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and resolution of customer issues. They provide training, monitor performance, handle escalations, and use tools like CRM systems to improve service efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Services Team Lead, and why are they important?

To thrive as a Client Services Team Lead, you need strong leadership abilities, in-depth client relationship management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and reporting tools is commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate teams and exceed client expectations. These competencies ensure smooth team operations, high client satisfaction, and consistent achievement of service goals.
What cities are hiring for Client Services Team Lead jobs? Cities with the most Client Services Team Lead job openings:
What states have the most Client Services Team Lead jobs? States with the most job openings for Client Services Team Lead jobs include:
What job categories do people searching Client Services Team Lead jobs look for? The top searched job categories for Client Services Team Lead jobs are:
Client Services Team Lead jobs near you
Client Services Team Lead

Client Services Team Lead

Syneos Health/ inVentiv Health Commercial LLC

Bridgewater, NJ • On-site

$99K - $119K/yr

Other

Posted 12 days ago

Syneos Health rating

8.3

Company rating: 8.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

24th of 73 rated pharmaceutical

Job description


Description

The Client Services US Team Lead provides leadership and support to a team of Client Services Managers (CSMs), serving as a primary escalation point and trusted resource when guidance, problem-solving, or decision support is needed. The Lead helps ensure consistency in service delivery, supports CSM development through coaching and direction, and reinforces accountability while allowing CSMs autonomy in their day-to-day client work. In addition to people leadership, the Team Lead plays a key role in departmental strategy and process improvement. Guided by a strong strategic mindset, the Lead contributes to the identification, design, and execution of forward-looking initiatives that improve efficiency, scalability, and overall effectiveness of the Client Services organization, while maintaining a high standard of quality and client experience. Key Job Responsibilities:
  • Serve as a key liaison between Client Services leadership and the CSM team, ensuring alignment on priorities, expectations, and strategic initiatives.
  • Monitor team health, capacity trends, and risk areas, proactively surfacing recommendations to leadership.
  • Translate overarching organizational goals into clear, actionable department-level initiatives for the US Client Services team.
  • Act as a key contributor to Client Services leadership discussions, advocating for long-term strategies that position the team for continued success.
  • Lead change management efforts related to new processes, tools, or organizational initiatives impacting Client Services.
  • Use data, feedback, and operational insights to inform decision-making and continuous improvement initiatives.
  • Drive consistency and scalability across the team by reinforcing standard processes and best practices.
  • Translate departmental strategy and leadership direction into clear, actionable guidance for the CSM team.
  • Facilitate team's operational/staff meetings and 1:1 sessions.
  • Serve as a primary escalation point for team issues, guiding resolution and ensuring timely and effective closure.
  • Manage sensitive processes including performance management concerns in a caring and timely fashion.
Requirements: Education
  • Associate's or BA/BS degree
  • Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word)
Required Skills
  • Strong leadership, organizational, and coordination skills
  • Strong oral/written communication skills, including presentation skills, meeting recaps, PowerPoint decks, project workplans, and timelines
  • Excellent customer service skills - internal and external colleagues and customers
  • Strong analytical capacity; appreciation for data
  • Troubleshooting and problem solving - comfort with ambiguity
  • Aptitude for automated systems
  • Ability to appropriately escalate and create suggestions for action
  • Strong ability to design, align, and execute departmental strategies
Preferred Skills
  • Prior people leadership experience
  • Knowledge of pharmaceutical and healthcare industry
  • Experience in field sales administration/operations leadership in life sciences

The annual base salary for this position ranges from $99,733 to $119,667. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

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