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Client Services Team Lead Jobs (NOW HIRING)

MSI Credit Solutions

Client Services Team Lead

Dallas, TX · On-site

$25/hr

  • Medical

  • Dental

  • Vision

  • PTO

Lead, mentor, and support a team of Client Service Representatives. * Monitor team performance and provide regular coaching and feedback. * Handle escalated customer inquiries and resolve complex ...

Amwins

Client Services Team Manager

Charlotte, NC · On-site

Lead a team of Client Services Specialists, ensuring timely work completion and exceptional customer experiences * Implement performance management strategies to drive team productivity and ...

SLT LLC

Client Services Team - Hoboken

Hoboken, NJ · On-site

$15.92/hr

CLIENT SERVICES TEAM -Hoboken Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the ...

smartTrade

Client Services Expert

Bronx, NY · On-site

As a Client Services Expert, you will work closely with the Client Services Team Lead in driving the IT Support activities for the Americas region. You will act as a subject matter expert for the ...

Envision Horizons

VP of Client Services

$225K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Lead, mentor, and develop the client services team, fostering a culture of high performance and accountability. * Provide strategic oversight and alignment across Creative and Logistics teams to ...

Paylocity

Lead Client Services Ops - Majors

Lake Mary, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Overview The Lead Client Services Ops provides operational initiative, guidance and ... Supervises a team of approximately 6-10 Account Managers to ensure service levels are met or ...

Paylocity

Lead Client Services Ops - Growth

Meridian, ID · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met ...

Paylocity

Lead Client Services Ops - Growth

Meridian, ID · On-site

$72K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met ...

AFC Fitness

Member Services Team Lead

Wayne, PA · On-site

$11 - $14.25/hr

AFC Fitness is seeking a responsible, friendly, and mature individual to lead our Member Services team. Team lead will need to be able to multi-task while maintaining a positive attitude! The ...

Arrow Financial

Deposit Services Team Lead

Glens Falls, NY · On-site

$21 - $27/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Deposit Services Team Lead This opportunity may be perfect for you if you have experience in: High Attention to Detail and Strong Communcation skills Operational Efficiency Independent Problem ...

Auburn YMCA

Member Services Team Lead

Auburn, NY · On-site

$17.50 - $18.25/hr

Under the direction of the Membership Director, the Member Services team lead is responsible for supporting the operation of the Member Services desk. Responsibilities/Functions/Duties/Tasks The ...

Janus Henderson Investors

Fund Services Team Lead

Denver, CO · Hybrid

$75K - $85K/yr

  • Medical

  • Retirement

Your opportunity Lead and oversee daily operations and staffing for one or more functional teams ... Research and resolve complex client issues to ensure satisfaction * Handle escalated calls and ...

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All JobsClient Services Team Lead Jobs

Client Services Team Lead information

See salary details

$36K

$81.2K

$156K

How much do client services team lead jobs pay per year?

As of Aug 16, 2026, the average yearly pay for client services team lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a client services team lead do?

A Client Services Team Lead oversees a team responsible for managing client relationships and ensuring customer satisfaction. They coordinate daily operations, provide guidance and training to team members, and serve as the main point of contact for escalated client issues. Their role also involves monitoring performance metrics, implementing process improvements, and collaborating with other departments to address client needs. Ultimately, they strive to maintain high service standards and support the growth of client accounts.

What is the difference between Client Services Team Lead vs Customer Support Supervisor?

AspectClient Services Team LeadCustomer Support Supervisor
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer a bachelor's
Work EnvironmentLeads client-facing teams, manages client relationships, and oversees service deliverySupervises customer support agents, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries, tech companies, and consulting firmsWidely used in retail, telecom, and tech support sectors

The Client Services Team Lead focuses on managing client relationships and leading service teams to ensure client satisfaction. In contrast, the Customer Support Supervisor primarily oversees support agents and handles customer issues. Both roles require strong communication skills and leadership abilities but differ in their focus on client engagement versus support operations.

How does a client services team lead typically support team members in managing high workloads or challenging client situations?

As a Client Services Team Lead, you play a crucial role in supporting your team when workloads peak or complex client issues arise. This often involves providing hands-on guidance, prioritizing tasks, and facilitating open communication to ensure everyone feels supported. You may also step in to handle escalated client concerns, coach team members on best practices, and collaborate with other departments to find efficient solutions. By fostering a collaborative and positive team environment, you help maintain service quality and employee morale during busy or stressful periods.

What are the key skills and qualifications needed to thrive as a client services team lead?

To thrive as a Client Services Team Lead, you need strong leadership abilities, in-depth client relationship management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and reporting tools is commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate teams and exceed client expectations. These competencies ensure smooth team operations, high client satisfaction, and consistent achievement of service goals.

What cities are hiring for Client Services Team Lead jobs?

Cities with the most Client Services Team Lead job openings:

What states have the most Client Services Team Lead jobs?

States with the most job openings for Client Services Team Lead jobs include:

What job categories do people searching Client Services Team Lead jobs look for?

The top searched job categories for Client Services Team Lead jobs are:

Client Services Team Lead jobs near you
Infographic showing various Client Services Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,196 per year, or $39 per hour.

Client Services Team Lead

MSI Credit Solutions

Dallas, TX • On-site

$25/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

MSI Credit Solutions is seeking an experienced and motivated Client Service Team Lead to lead our customer service team and ensure exceptional support for our customers. The ideal candidate is a strong leader with excellent communication skills, a customer-first mindset, and the ability to coach, motivate, and develop team members while achieving performance goals.

Core Responsibilities

  • Lead, mentor, and support a team of Client Service Representatives.
  • Monitor team performance and provide regular coaching and feedback.
  • Handle escalated customer inquiries and resolve complex issues professionally.
  • Ensure team adherence to company policies, procedures, and service standards.
  • Track and report key performance indicators (KPIs) and identify areas for improvement.
  • Assist with onboarding and training new team members.
  • Collaborate with other departments to improve customer satisfaction and operational efficiency.
  • Foster a positive, collaborative, and high-performing work environment.
  • Support daily Client Service operations
  • Improve workflows, delegating daily job duties/tasks
  • Step in when in Client Services Manager is unavailable

Client Experience, Retention and Collections

  • Handle escalated client concerns
  • Support retention efforts and client reactivation strategies
  • Assist with collections by working with clients to reactivate files, deactivate files, and log chargebacks
  • Maintain high-level client experience standards

Operations Support

  • Handle and make pay for delete calls
  • Make dispute removal calls when needed
  • Assist with negotiations and resolution strategies to support client outcomes

Training & Accountability

  • Assist with onboarding and coaching team members
  • Reinforce scripts, policies and compliance
  • Address performance gaps and support leadership actions

Required Skillset

  • Strong leadership and team management abilities with experience coaching and developing employees.
  • Above average verbal and written communication skills.
  • Strong customer service skills with a customer-focused mindset.
  • Ability to handle escalated customer concerns and resolve conflicts professionally.
  • Effective problem-solving and decision-making skills.
  • Ability to analyze performance metrics and identify opportunities for improvement.
  • Strong organizational skills with the ability to prioritize multiple tasks.
  • Experience with customer relationship management (CRM) systems and customer support tools.
  • Ability to provide constructive feedback and motivate team members.
  • Knowledge of customer service best practices, policies, and procedures.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Strong attention to detail and commitment to quality service delivery.

Benefits-

  • $25 Per hour
  • Weekly Pay and Monthly Bonuses
  • Health, dental, and vision benefits
  • Vacation and Paid time off
  • We offer free credit repair
  • Career growth and development opportunities
  • Supportive and collaborative work environment

If you're passionate about delivering exceptional customer experiences and inspiring a successful team, we'd love to hear from you. Apply today and become part of our growing organization!

Please send a updated resume for immediate consideration

Employment Type: FULL_TIME

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