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Client Services Team Lead Jobs (NOW HIRING)

Paylocity

Lead Client Services Ops

Schaumburg, IL · On-site

The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met ...

SLT LLC

Client Services Team - Hoboken

Hoboken, NJ · On-site

$15.13/hr

CLIENT SERVICES TEAM -Hoboken Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide the ...

Paylocity

Lead Client Services Ops

Meridian, ID · On-site

The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met ...

SLT LLC

Client Services Team - Downtown

Manhattan, NY

... NoHo team. Do you love fitness, community, and results? Then we want you to become a part of our ... Provide the highest level of client/customer service and hospitality to all clients/prospective ...

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Client Services Team Lead information

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$36K

$81.2K

$156K

How much do client services team lead jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client services team lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Client Services Team Lead do?

A Client Services Team Lead oversees a team responsible for managing client relationships and ensuring customer satisfaction. They coordinate daily operations, provide guidance and training to team members, and serve as the main point of contact for escalated client issues. Their role also involves monitoring performance metrics, implementing process improvements, and collaborating with other departments to address client needs. Ultimately, they strive to maintain high service standards and support the growth of client accounts.

What is the difference between Client Services Team Lead vs Customer Support Supervisor?

AspectClient Services Team LeadCustomer Support Supervisor
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer a bachelor's
Work EnvironmentLeads client-facing teams, manages client relationships, and oversees service deliverySupervises customer support agents, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries, tech companies, and consulting firmsWidely used in retail, telecom, and tech support sectors

The Client Services Team Lead focuses on managing client relationships and leading service teams to ensure client satisfaction. In contrast, the Customer Support Supervisor primarily oversees support agents and handles customer issues. Both roles require strong communication skills and leadership abilities but differ in their focus on client engagement versus support operations.

How does a Client Services Team Lead typically support team members in managing high workloads or challenging client situations?

As a Client Services Team Lead, you play a crucial role in supporting your team when workloads peak or complex client issues arise. This often involves providing hands-on guidance, prioritizing tasks, and facilitating open communication to ensure everyone feels supported. You may also step in to handle escalated client concerns, coach team members on best practices, and collaborate with other departments to find efficient solutions. By fostering a collaborative and positive team environment, you help maintain service quality and employee morale during busy or stressful periods.

What are the key skills and qualifications needed to thrive as a Client Services Team Lead, and why are they important?

To thrive as a Client Services Team Lead, you need strong leadership abilities, in-depth client relationship management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and reporting tools is commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate teams and exceed client expectations. These competencies ensure smooth team operations, high client satisfaction, and consistent achievement of service goals.
What cities are hiring for Client Services Team Lead jobs? Cities with the most Client Services Team Lead job openings:
What states have the most Client Services Team Lead jobs? States with the most job openings for Client Services Team Lead jobs include:
What job categories do people searching Client Services Team Lead jobs look for? The top searched job categories for Client Services Team Lead jobs are:
Client Services Team Lead jobs near you
Infographic showing various Client Services Team Lead job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,196 per year, or $39 per hour.

Client Services Team Lead (Crop Insurance)

Wraith Scarlett & Randolph

Woodland, CA • On-site, Remote

$90K - $115K/yr

Other

Posted 25 days ago

Job description

Description

WSR Insurance Services is seeking an experienced Client Services Team Lead to provide hands-on leadership, operational consistency, and team development across our Crop Insurance service team.

Founded in 1917, WSR Insurance Services is one of the oldest and largest independently owned insurance agencies. We represent a wide range of carrier partners and provide tailored insurance solutions that help individuals and businesses manage risk with confidence. As a fully independent agency, we put our clients first because they are our neighbors, friends, and communities.

This role is ideal for a seasoned crop insurance professional who enjoys leading people, strengthening workflows, and improving execution without carrying a book of business. You'll play a key role in translating department priorities into daily action while supporting quality, compliance, and accountability across the service team.

About the Role

The Client Services Team Lead reports to the Crop Servicing Department Manager and provides direct leadership to assigned Crop Insurance service staff within a larger service team.

This role acts as a critical bridge between leadership strategy and frontline execution, ensuring work is completed accurately, efficiently, and consistently. The focus is on how work gets done not just outcomes supporting workflow adherence, service standards, workload balance, and team development, particularly during high-volume seasonal periods.

Key Responsibilities

  • Provide day-to-day leadership and support for assigned Crop Insurance service team      members
  • Reinforce  workflows, documentation standards, and service expectations
  • Coach, mentor, and develop team members through regular feedback and guidance
  • Monitor workload balance, workflow progression, and execution health
  • Identify execution gaps early and partner with leadership on solutions
  • Support the adoption of systems, tools, and process improvements
  • Ensure accurate handling of: 
    • Policies and endorsements
    • Acreage and production reporting
    • Claims coordination and service requests
  • Maintain compliance with USDA/RMA guidelines, carrier requirements, and internal      procedures
  • Collaborate cross-functionally with producers, account managers, accounting, and      carriers
  • Maintain data integrity across agency systems and carrier platforms
  • Support seasonal planning and provide hands-on execution support during peak crop      periods
  • Lead and engage team members in a high-accountability, team-oriented environment

Requirements

  • Valid Crop Insurance License
  • 5-7+ years of crop insurance experience, including MPCI and private products
  • Strong knowledge of Federal Crop Insurance Program (FCIP), USDA/RMA, and      compliance requirements
  • Prior experience leading people, mentoring staff, or managing workflows
  • Hands-on experience with crop insurance systems and agency management tools
  • Strong organizational, communication, and follow-through skills
  • Comfortable setting expectations, providing feedback, and driving accountability

Location & Work Style

  • Strong preference for candidates based in or near Woodland, CA
  • California-based candidates may be considered
  • In-office presence preferred; remote staff must be willing to travel to the Woodland      office periodically

 Apply today to join a respected, independent agency where leadership, service quality, and community come first.

Apply