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Client Services Team Lead Jobs (NOW HIRING)

IQVIA

Client Services Team Lead

Richmond, VA

$53K - $132K/yr

Assists team members to build, establish, and maintain effective business relationships with ... May mentor and lead other client service reps and represent the manager in their absence.

IQVIA

Client Services Team Lead

Richmond, VA

$53K - $132K/yr

Assists team members to build, establish, and maintain effective business relationships with ... May mentor and lead other client service reps and represent the manager in their absence.

IQVIA

Client Services Team Lead

Richmond, VA

$53K - $132K/yr

Assists team members to build, establish, and maintain effective business relationships with ... May mentor and lead other client service reps and represent the manager in their absence.

Paylocity

Lead Client Services Ops

Schaumburg, IL · On-site

The Team Lead exercises independent judgment in many situations to achieve and sustain client satisfaction. Supervises a team of approximately 6-10 Account Managers to ensure service levels are met ...

SLT

Client Services Team - Hoboken

Hoboken, NJ · On-site

Salary: $15.13/hr CLIENT SERVICES TEAM Hoboken Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner

B.F. Saul Company

Client Services Team Assistant

Bethesda, MD · On-site

$18.50 - $25.50/hr

The Client Services Team Assistant supports the Client Service Team in all aspects of daily operations to ensure seamless delivery of service to clients. The Client Services Team Assistant plays a ...

Baptistjax

Social Services Team Lead

Watertown, SD · On-site

The Social Services Team Lead will assess psychosocial needs and provide services that enhance patient functioning, emotional well-being and continued access to services and resources in the ...

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Client Services Team Lead information

See salary details

$36K

$81.2K

$156K

How much do client services team lead jobs pay per year?

As of Jun 15, 2026, the average yearly pay for client services team lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Client Services Team Lead do?

A Client Services Team Lead oversees a team responsible for managing client relationships and ensuring customer satisfaction. They coordinate daily operations, provide guidance and training to team members, and serve as the main point of contact for escalated client issues. Their role also involves monitoring performance metrics, implementing process improvements, and collaborating with other departments to address client needs. Ultimately, they strive to maintain high service standards and support the growth of client accounts.

What is the difference between Client Services Team Lead vs Customer Support Supervisor?

AspectClient Services Team LeadCustomer Support Supervisor
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer a bachelor's
Work EnvironmentLeads client-facing teams, manages client relationships, and oversees service deliverySupervises customer support agents, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries, tech companies, and consulting firmsWidely used in retail, telecom, and tech support sectors

The Client Services Team Lead focuses on managing client relationships and leading service teams to ensure client satisfaction. In contrast, the Customer Support Supervisor primarily oversees support agents and handles customer issues. Both roles require strong communication skills and leadership abilities but differ in their focus on client engagement versus support operations.

What does a client services lead do?

A client services team lead oversees client accounts, ensuring customer satisfaction and resolving issues efficiently. They coordinate between clients and internal teams, often using CRM tools, and may supervise a team to meet service goals and maintain strong client relationships.

How does a Client Services Team Lead typically support team members in managing high workloads or challenging client situations?

As a Client Services Team Lead, you play a crucial role in supporting your team when workloads peak or complex client issues arise. This often involves providing hands-on guidance, prioritizing tasks, and facilitating open communication to ensure everyone feels supported. You may also step in to handle escalated client concerns, coach team members on best practices, and collaborate with other departments to find efficient solutions. By fostering a collaborative and positive team environment, you help maintain service quality and employee morale during busy or stressful periods.

Is CSR a good entry level position?

A Client Services Representative (CSR) role is often considered an entry-level position that provides foundational customer service experience. It typically requires strong communication skills and may involve training on customer management tools, making it suitable for those starting their careers in client-facing roles.

What is a good salary for a team lead?

A typical salary for a Client Services Team Lead ranges from $50,000 to $80,000 annually, depending on experience, industry, and location. Factors such as team size, certifications, and company size can also influence compensation levels.

What does a customer service team lead do?

A customer service team lead oversees and coordinates the daily activities of customer service representatives, ensuring high-quality support and resolution of customer issues. They provide training, monitor performance, handle escalations, and use tools like CRM systems to improve service efficiency and customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Services Team Lead, and why are they important?

To thrive as a Client Services Team Lead, you need strong leadership abilities, in-depth client relationship management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and reporting tools is commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate teams and exceed client expectations. These competencies ensure smooth team operations, high client satisfaction, and consistent achievement of service goals.
What cities are hiring for Client Services Team Lead jobs? Cities with the most Client Services Team Lead job openings:
What states have the most Client Services Team Lead jobs? States with the most job openings for Client Services Team Lead jobs include:
What job categories do people searching Client Services Team Lead jobs look for? The top searched job categories for Client Services Team Lead jobs are:
Client Services Team Lead jobs near you
Infographic showing various Client Services Team Lead job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,196 per year, or $39 per hour.
Client Services Team Lead

Client Services Team Lead

IQVIA

Richmond, VA

$53K - $132K/yr

Full-time

Posted 4 days ago

IQVIA rating

8.2

Company rating: 8.2 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

46th of 204 rated it services

Job description

To be eligible for this position, you must reside in the same country where the job is located.

Job Overview
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.

Essential Functions

  • Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.

  • Assists team members to build, establish, and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.

  • Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.

  • Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.

  • Maintains effective internal communications with sales and client service support to keep all apprised-on activities with the client.

  • Monitors performance against existing service agreements and ensures client's obligations are met.

  • Research, analyze, and respond to inquiries that require an in-depth understanding of the client, specific business line, and/or therapeutic market.

  • May conduct product/services and process training for clients and other employees.

  • May conduct service meetings at client sites.

  • Represents IQVIA on external client projects.

  • May mentor and lead other client service reps and represent the manager in their absence.

Qualifications

  • Bachelor's degree preferred.

  • 4+ years of related work experience required.

  • 1-2 years' experience as an IQVIA Client Service Representative preferred.

  • Broad knowledge of the concepts, practices, and procedures of the client service representative field required.

  • Broad knowledge of IQVIA products and the pharmaceutical industry required.

  • Meeting facilitation, presentation, and training experience required.

  • Proficiency in PC applications, such as Excel.

  • Ability to communicate effectively with various levels in the organization (written and oral).

  • Ability to manipulate large transactional databases.

  • Demonstrated problem solving, analytical, and strong customer service skills.

  • Demonstrated ability to develop and maintain relationships in a diverse business environment.

  • Ability to travel to clients and IQVIA offices as appropriate.

  • Accreditation preferred in multiple business lines of IMS service certification program.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more athttps://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $53,000.00 - $132,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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