ZipRecruiter

Log In

1

Data Center Operations Team Lead Jobs (NOW HIRING)

Energy Transfer

Manager, Data Center Operations

Houston, TX · On-site

$159K/yr

... Team Leadership & Staff Management Lead, schedule, and develop Data Center Operations Technicians Define performance expectations, conduct regular 1:1s and annual reviews, and build individual ...

CoreWeave

Data Center Manager - Muskogee

Muskogee, OK

$95K - $105K/yr

Lead a team of data center technicians in daily operations, including server maintenance, equipment installation, and troubleshooting. * Develop and implement best practices for data center ...

next page

Showing results 1-20

All JobsData Center Operations Team Lead Jobs

Data Center Operations Team Lead information

See salary details

$12

$27

$64

How much do data center operations team lead jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for data center operations team lead in the United States is $27.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $31.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Data Center Operations Team Lead, and why are they important?

To thrive as a Data Center Operations Team Lead, you need expertise in IT infrastructure, data center management, and experience with hardware troubleshooting, often supported by a relevant degree or certifications such as CompTIA Server+ or Cisco CCNA. Familiarity with data center monitoring systems, ticketing tools, and incident management platforms is typically required. Strong leadership, problem-solving, and effective communication skills help you manage teams and coordinate with stakeholders under pressure. These skills and qualifications are crucial to ensure the uptime, security, and efficiency of mission-critical data center operations.

What does a Data Center Operations Team Lead do?

A Data Center Operations Team Lead is responsible for overseeing the daily operations of a data center, ensuring that all systems run smoothly and efficiently. They manage a team of technicians, coordinate maintenance and repairs, monitor performance metrics, and implement best practices to maximize uptime and security. Additionally, they often collaborate with IT and facilities teams to address issues, plan for future capacity, and enforce safety protocols. Their role is essential in maintaining the reliability and availability of critical IT infrastructure.

What are the main challenges faced by a Data Center Operations Team Lead, and how can they be effectively managed?

A Data Center Operations Team Lead often encounters challenges such as maintaining high uptime, managing a diverse team across multiple shifts, and responding quickly to unexpected hardware or network failures. Effective management involves establishing clear communication protocols, implementing robust monitoring systems, and ensuring thorough training for all team members. Additionally, proactive maintenance schedules and regular drills for emergency scenarios help minimize downtime and foster a culture of accountability and continuous improvement.
More about Data Center Operations Team Lead jobs
What cities are hiring for Data Center Operations Team Lead jobs? Cities with the most Data Center Operations Team Lead job openings:
What job categories do people searching Data Center Operations Team Lead jobs look for? The top searched job categories for Data Center Operations Team Lead jobs are:
Data Center Operations Team Lead jobs near you
Contact Center Operations Team Lead

Contact Center Operations Team Lead

Wawa, Inc.

Media, PA • On-site

Full-time

Posted 3 days ago

Wawa rating

6.5

Company rating: 6.5 out of 10

Based on 1,102 frontline employees who took The Breakroom Quiz

8th of 46 rated convenience stores

Job description

Job Description
Job Title: Contact Center Operations Team Lead Location: Corporate
Department: Store Effectiveness
Pay Band: Team Lead
Position Summary: The Contact Center Operations Team Lead will lead a team of analysts focused on outstanding service delivery, quality and performance targets. Monitor Contact Center activity and technology availability by day-part, analyzes volume trends, and assures that resources are balanced sufficiently to maintain service levels and delivery. Through active engagement and coaching techniques, determine skill gaps and training-related objectives and action plans for each analyst to drive high-performance and excellent quality standards.
Principal Duties:
  • Monitor inbound and outbound contacts to ensure service levels are met and staffing resources are balanced appropriately to manage workload.
  • Monitor daily, weekly and monthly ACD and contact activity and take action to improve support model processes, staffing and resource allocation.
  • Provide real-time coaching, review quality assurance data and scores to evaluate performance, analyze trends and provide constructive and motivating feedback to direct reports.
  • Ensure departmental standards and expectations are documented, updated and communicated to assist with performance management.
  • Ensure all business policies and practices are communicated to the team in a timely manner to ensure information is available and accurate for the customers.
  • Communicate any and all changes in store procedures, schedules, new technology, and/or updates to the store management teams.
  • Identify and resolve all operational issues; act as the single point of contact for escalated and emergency issues.
  • Implement proactive operational strategies that support new business growth or enhance current productivity of quality service levels.
  • Collaborate on the development of quality improvement programs as a means to increase productivity, improve support model processes and service levels.
  • Monitor and record absenteeism in accordance with Contact Center attendance policies.
  • Assist with contact handling in the event of resource shortages, crisis situations, and escalated events.
  • Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support, opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
  • Train Analysts on new support processes that are rollout out in the Contact Center.
  • Complete root cause analysis for contacts that are experiencing a significant increase in trend. These are contacts that we do not already have an SOP for.
  • Manage the room by reviewing call data, calls waiting, average handle times, forced offs, and other Analyst productivity measures.
  • Manage team of Analysts by completing 1:1's, payroll management, and performance management.
  • Provide real-time quality assurance coaching and feedback by reviewing Analyst calls throughout shift.
  • Lead Contact Center Analyst succession planning through assessment and development of talent.

Essential Functions:
  • Ability to work well individually as well as in a team environment
  • Excellent oral and written communication skills
  • Excellent customer service skills
  • Ability to work with little or no supervision
  • Detail oriented and strong organizational skills
  • Strong analytical and problem solving skills
  • Ability to handle multiple projects
  • Excellent interpersonal skills
  • Proven self-starter with demonstrated ability to make decisions
  • Solid leadership skills
  • Actively involves others to accomplish individual and team goals.
  • Leads change and innovation; proven ability to demonstrate personal courage, embraces technology, champions and implements process improvements, solicits feedback to improve support model processes, demonstrates excellent judgment
  • Ability to visualize and plan for the future, understands the contact center industry and customer service operations
  • Ability to work flexible hours, weekends and holidays, and to be on-call based on a rotational schedule
  • Must be able to work during crisis management, special events or inclement weather condition
  • Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork

Basic Requirements:
  • Bachelor's Degree in a related field preferred
  • 4 - 6 years of previous contact center experience.
  • 2 - 4 years of supervisor / people management experience in the contact center environment
  • 1-2 years of experience building effective, high-performing, and highly-engaged teams focused on outstanding service delivery
  • Knowledge of Microsoft Office Suite, Automatic Call Distributors (ACDs), Computer Telephony Integration (CTI), Integrated Voice Response (IVRs), Contact Management systems- CRM (i.e. Applix), and Web-Enabled Contact Center technologies

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

What Wawa employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply