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Client Services Team Lead Jobs (NOW HIRING)

SLT LLC

Client Services Team - Back Bay

Boston, MA · On-site

CLIENT SERVICES TEAM - Boston (Back Bay) Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide ...

AFC Fitness

Member Services Team Lead

Radnor, PA

$11 - $14.25/hr

Member Services Team Lead AFC Fitness is seeking a responsible, friendly, and mature individual to lead our Member Services team. Team lead will need to be able to multi-task while maintaining a ...

SLT

Client Services Team - Back Bay

Boston, MA

CLIENT SERVICES TEAM - Boston (Back Bay) Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner * Provide ...

SLT

Client Services Team - Back Bay

Boston, MA · On-site

Hourly CLIENT SERVICES TEAM Boston (Back Bay) Reports To: Studio Manager Employment Status: Part Time/Non-Exempt KEY RESPONSIBILITIES * Greet and engage clients in a positive and friendly manner

Meduit

Client Services Supervisor

Atlanta, GA

$50K - $60K/hr

The Client Services Supervisor works with all members of the Client Services team, as well as with internal RMP departments and external clients. This position requires at least two and a half years ...

SLT LLC

Client Services Team - W14

Manhattan, NY · On-site

$17/hr

... W14 team. Do you love fitness, community, and results? Then we want you to become a part of our ... Provide the highest level of client/customer service and hospitality to all clients/prospective ...

SLT

Client Services Team - Hamptons

East Hampton, NY · On-site

Provide the highest level of client/customer service and hospitality to all clients/prospective ... Should have a strong ability to communicate clearly with team members, clients and senior ...

SLT LLC

Client Services Team - UWS

Manhattan, NY · On-site

$17/hr

... UWS team. Do you love fitness, community, and results? Then we want you to become a part of our ... Provide the highest level of client/customer service and hospitality to all clients/prospective ...

AFC Fitness

Member Services Team Lead

Radnor, PA

$11 - $14.25/hr

Description AFC Fitness is seeking a responsible, friendly, and mature individual to lead our Member Services team. Team lead will need to be able to multi-task while maintaining a positive attitude!

Afc Fitness

Member Services Team Lead

Radnor, PA · On-site

$11 - $14.25/hr

AFC Fitness is seeking a responsible, friendly, and mature individual to lead our Member Services team. Team lead will need to be able to multi-task while maintaining a positive attitude! The ...

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All JobsClient Services Team Lead Jobs

Client Services Team Lead information

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$36K

$81.2K

$156K

How much do client services team lead jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client services team lead in the United States is $81,196.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $90,000.00 per year, depending on experience, location, and employer.

What does a Client Services Team Lead do?

A Client Services Team Lead oversees a team responsible for managing client relationships and ensuring customer satisfaction. They coordinate daily operations, provide guidance and training to team members, and serve as the main point of contact for escalated client issues. Their role also involves monitoring performance metrics, implementing process improvements, and collaborating with other departments to address client needs. Ultimately, they strive to maintain high service standards and support the growth of client accounts.

What is the difference between Client Services Team Lead vs Customer Support Supervisor?

AspectClient Services Team LeadCustomer Support Supervisor
Required CredentialsTypically requires a bachelor's degree in business, communications, or related fieldOften requires a high school diploma or associate degree; some roles prefer a bachelor's
Work EnvironmentLeads client-facing teams, manages client relationships, and oversees service deliverySupervises customer support agents, handles escalations, and ensures customer satisfaction
Employer & Industry UsageCommon in service industries, tech companies, and consulting firmsWidely used in retail, telecom, and tech support sectors

The Client Services Team Lead focuses on managing client relationships and leading service teams to ensure client satisfaction. In contrast, the Customer Support Supervisor primarily oversees support agents and handles customer issues. Both roles require strong communication skills and leadership abilities but differ in their focus on client engagement versus support operations.

How does a Client Services Team Lead typically support team members in managing high workloads or challenging client situations?

As a Client Services Team Lead, you play a crucial role in supporting your team when workloads peak or complex client issues arise. This often involves providing hands-on guidance, prioritizing tasks, and facilitating open communication to ensure everyone feels supported. You may also step in to handle escalated client concerns, coach team members on best practices, and collaborate with other departments to find efficient solutions. By fostering a collaborative and positive team environment, you help maintain service quality and employee morale during busy or stressful periods.

What are the key skills and qualifications needed to thrive as a Client Services Team Lead, and why are they important?

To thrive as a Client Services Team Lead, you need strong leadership abilities, in-depth client relationship management experience, and a background in customer service, often supported by a relevant degree. Familiarity with CRM software, ticketing systems, and reporting tools is commonly required. Exceptional communication, problem-solving, and conflict resolution skills help you motivate teams and exceed client expectations. These competencies ensure smooth team operations, high client satisfaction, and consistent achievement of service goals.
What cities are hiring for Client Services Team Lead jobs? Cities with the most Client Services Team Lead job openings:
What states have the most Client Services Team Lead jobs? States with the most job openings for Client Services Team Lead jobs include:
What job categories do people searching Client Services Team Lead jobs look for? The top searched job categories for Client Services Team Lead jobs are:
Client Services Team Lead jobs near you
Infographic showing various Client Services Team Lead job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 3% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $81,196 per year, or $39 per hour.

Director, Client Services

AmTrust Financial Services, Inc.

Southington, CT • On-site

Full-time

Posted 20 days ago

Job description

Overview
We are seeking a skilled Director, Client Services, to drive growth and development across all the Client Services teams. This position will report to the SVP, Client Services and partner with the AVP, Client Experience, Client Services Analytics Manager, AVP, Agency Services and VP Risk Control. The Director supports the Client Services team to drive efficiency, accuracy, and client centricity in all client services processes. The director will also lead improvements in audit, access and staffing. The director will work in collaboration with the Client Services team to implement strategy, drive data integrity, optimize services and ensure operational process and policies are in place. This position offers the opportunity to shape operational excellence and enhance the client experience by leading impactful initiatives and supporting a culture of continuous improvement.
Responsibilities
1. Manages CXA team, National Access Lead and the National Audit Lead.
2. Supports strategic initiative growth in Agency Services and Risk Control
3. Direct, plan, and implement strategic initiatives to support client experience goals.
4. Ensure optimal resource utilization to meet client expectations.
5. Manage the effective implementation of new systems and optimize the use of existing technologies.
6. Document customer journey to identify opportunities for improved client experience.
7. Salesforce Management and Optimization for Client experience assistants.
8. Identify, track and drive Salesforce enhancements and fixes.
9. Coordinate across departments to achieve alignment and progress.
10. Supervise the Client Experience Assistant team, continuously enhancing workflows to drive efficiency and improve team processes.
11. Data Integrity: Maintain data integrity across multiple platforms and documents to ensure accuracy and consistency.
12. Review activities, costs, and operations to measure progress toward goals.
13. Propose innovative, programmatic changes based on assessments to enhance efficiency and consistency.
14. Salesforce Management and Optimization for Client experience in partnership with sales.
15. Support CX leadership to develop salesforce reporting and scorecards.
16. Manage communication and updates on process workflow documents.
17. Develop and manage workflows for the Large Loss Notice process.
18. Project Management: Track initiatives and manage multiple projects to support operational goals.
19. Coordinate across departments to achieve alignment and progress.
20. Identify opportunities to leverage resources across the division and enterprise, addressing operational challenges and maximizing opportunities
Qualifications
• Proven experience in operations management, preferably within insurance, claims, or a related industry.
• Strong project management skills, with a record of delivering results in a dynamic environment.
• Understanding of Salesforce or similar CRM platforms.
• Understanding of Agency appointment and due diligence process.
• Understanding of Risk Control capabilities.
• Ability to develop workflows, streamline processes, and manage data integrity across platforms.
• Experience with writing and implementing program level policy and procedures.
• Ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability.
• Strong leadership skills, with experience managing cross-functional teams.
• Analytical mindset with a focus on identifying efficiencies and implementing improvements

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