The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
Lead the strategic development and direction of our Active Omni delivery teams, ensuring their effectiveness and efficiency in executing projects. * Act as the primary authority on Manhattan Active ...
Lead the strategic development and direction of our Active Omni delivery teams, ensuring their effectiveness and efficiency in executing projects. * Act as the primary authority on Manhattan Active ...
Omni Experience Lead - Charleston, SC
Charleston, SC · On-site
$16.75 - $23.25/hr
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
Omni Experience Lead - Charleston, SC
Charleston, SC · On-site
$16.75 - $23.25/hr
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
Omni Experience Lead - Charleston, SC
$16.75 - $23.25/hr
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
Omni Experience Lead - Charleston, SC
$16.75 - $23.25/hr
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
Omni Experience Lead - Charleston, SC
$17.25 - $23.50/hr
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
Omni Experience Lead - Charleston, SC
$17.25 - $23.50/hr
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...
Software Developer Lead
Saint Louis, MO · On-site
$112K - $141K/yr
Omni Federal, founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including ...
Quick apply
Software Developer Lead
Saint Louis, MO · On-site
$112K - $141K/yr
Omni Federal, founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including ...
Lead Developer with Security Clearance
Saint Louis, MO · On-site
$57.25 - $75/hr
Omni Federal , founded in 2017 and headquartered in Washington, DC, is a highly specialized ... Lead a team and development efforts for a Geospatial web application deployed to multiple security ...
Lead Developer with Security Clearance
Saint Louis, MO · On-site
$57.25 - $75/hr
Omni Federal , founded in 2017 and headquartered in Washington, DC, is a highly specialized ... Lead a team and development efforts for a Geospatial web application deployed to multiple security ...
Omni/Ops Team Lead - Full Time
Elkin, NC · On-site
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
Omni/Ops Team Lead - Full Time
Elkin, NC · On-site
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
Omni/Ops Team Lead - Full Time
Elkin, NC · On-site
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
Omni/Ops Team Lead - Full Time
Elkin, NC · On-site
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...
Lead Shipping and Receiving Technician
Arlington, VA · On-site
$60K - $78K/yr
Job Title: Lead Shipping and Receiving Technician Location: Arlington, VA (Onsite) Security ... Omni Federal , founded in 2017 and headquartered in Washington, DC, is a highly specialized ...
Quick apply
Lead Shipping and Receiving Technician
Arlington, VA · On-site
$60K - $78K/yr
Job Title: Lead Shipping and Receiving Technician Location: Arlington, VA (Onsite) Security ... Omni Federal , founded in 2017 and headquartered in Washington, DC, is a highly specialized ...
Omni Lead information
What are the key skills and qualifications needed to thrive as an Omni Lead?
To thrive as an Omni Lead, you need a solid background in retail operations, inventory management, and customer service, often supported by experience in supervisory or team lead roles. Familiarity with order fulfillment systems, point-of-sale (POS) platforms, and inventory tracking tools is typically required. Strong leadership, problem-solving, and communication skills help you coordinate teams and deliver seamless customer experiences. These abilities are crucial for ensuring efficient omni-channel operations and meeting customer expectations in a dynamic retail environment.
How does the Omni Lead role interact with various teams to ensure a seamless omnichannel customer experience?
As an Omni Lead, you will regularly collaborate with teams across in-store operations, e-commerce, logistics, and customer service to create a unified shopping experience for customers. This involves coordinating inventory management, overseeing order fulfillment processes, and resolving any cross-channel issues that arise. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between digital and physical retail operations. By working closely with different departments, you help ensure a consistent and satisfying experience for customers, regardless of how they choose to shop.
What is the difference between Omni Lead vs Omni Developer?
| Aspect | Omni Lead | Omni Developer |
|---|---|---|
| Required Credentials | Typically requires experience in sales, marketing, or project management; certifications vary | Requires technical skills, coding certifications, and software development experience |
| Work Environment | Collaborative, client-facing, strategic planning | Technical, development-focused, coding and testing |
| Employer & Industry Usage | Used in retail, marketing, and sales industries for omnichannel strategies | Common in software development, IT, and tech companies |
| Search & Comparison Intent | People compare roles related to omnichannel management and leadership | People compare roles related to software development and technical implementation |
The main difference between an Omni Lead and an Omni Developer lies in their focus and skill set. The Omni Lead typically oversees omnichannel strategies, requiring leadership and strategic skills, while the Omni Developer focuses on technical implementation, coding, and software development. Both roles are essential in their respective fields but serve different functions within organizations.
What is an Omni Lead?
An Omni Lead is a sales or marketing role responsible for managing and coordinating customer interactions across multiple channels such as email, social media, and phone. The position requires strong communication skills and familiarity with customer relationship management (CRM) tools to ensure a seamless customer experience. It often involves analyzing data to optimize outreach strategies and improve lead conversion rates.
More about Omni Lead jobs
What job categories do people searching Omni Lead jobs look for?
The top searched job categories for Omni Lead jobs are:
Belk rating
5.0
Based on 255 frontline employees who took The Breakroom Quiz
18th of 21 rated department stores
Job description
The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising, operations, and selling teams to ensure omni excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.
You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.Employment Type: OTHER
You will be a part of and help lead a team that cares for our customers by delivering an outstanding omni experience. You are empowered to do the right thing. We believe all goals can be achieved through our ability to grow outstanding teams.
What you will do
- Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.
- Execute omni process and procedures, leading team in picking, packing, and shipping orders accurately and efficiently to maximize productivity. Maintain fulfillment equipment, devices, communication boards, and organization of store fulfillment and customer pickup areas to promote efficiency.
- Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store omni results.
- Utilize omni planning tools to determine forecasted unit projections and required labor hours. Participate in weekly leadership workload planning meetings to ensure all omni tasks are planned and scheduled.
- Track fulfillment supply usage and ensure replenishment orders are placed to maintain adequate supply levels.
- Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
- Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate's continued learning.
- Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
- Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.
- Lead shortage control in designated areas and ensure compliance with asset protection, safety guidelines, and security protocols.
Skills and Abilities
- Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
- Skills and experience to perform in the role and a commitment to continuously learn.
- Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
- Self-directed and able to work with minimal supervision in a deadline-driven environment.
- Communicate with excellence.
- Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.
- 1+ years of retail experience and a dedication to customer service excellence.
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
- Must regularly move around all store areas and be accessible to customers.
- Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
- Ability to push/pull receiving equipment weighing up to 500 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
About Belk
Sourced by ZipRecruiter
What started as two brothers in business has now grown into one big family of associates, customers and the communities we serve. Throughout the years, we've changed and grown in so many ways. We've added exciting products, changed the way we work and made it easier to shop with new technology and services. The future is bright as we continue to grow - and we can't wait!
Industry
Furniture and home furnishings stores
Company size
10,000+ Employees
Headquarters location
Charlotte, NC, US
Year founded
1888