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Omni Lead Jobs (NOW HIRING)

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...

Omni Experience Lead - Charleston, SC

Charleston, SC · On-site

$16.75 - $23.25/hr

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...

The Omni Experience Lead drives sales and delivers a positive customer experience by executing customer orders with accuracy, efficiency, and speed. This role works collaboratively with merchandising ...

Software Developer Lead

Saint Louis, MO · On-site

$112K - $141K/yr

Omni Federal, founded in 2017 and headquartered in Washington, DC, is a highly specialized software solutions provider with a robust presence in key locations across the United States, including ...

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer ...

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Omni Lead information

What are the key skills and qualifications needed to thrive as an Omni Lead?

To thrive as an Omni Lead, you need a solid background in retail operations, inventory management, and customer service, often supported by experience in supervisory or team lead roles. Familiarity with order fulfillment systems, point-of-sale (POS) platforms, and inventory tracking tools is typically required. Strong leadership, problem-solving, and communication skills help you coordinate teams and deliver seamless customer experiences. These abilities are crucial for ensuring efficient omni-channel operations and meeting customer expectations in a dynamic retail environment.

What is the difference between Omni Lead vs Omni Developer?

AspectOmni LeadOmni Developer
Required CredentialsTypically requires experience in sales, marketing, or project management; certifications varyRequires technical skills, coding certifications, and software development experience
Work EnvironmentCollaborative, client-facing, strategic planningTechnical, development-focused, coding and testing
Employer & Industry UsageUsed in retail, marketing, and sales industries for omnichannel strategiesCommon in software development, IT, and tech companies
Search & Comparison IntentPeople compare roles related to omnichannel management and leadershipPeople compare roles related to software development and technical implementation

The main difference between an Omni Lead and an Omni Developer lies in their focus and skill set. The Omni Lead typically oversees omnichannel strategies, requiring leadership and strategic skills, while the Omni Developer focuses on technical implementation, coding, and software development. Both roles are essential in their respective fields but serve different functions within organizations.

What is an Omni Lead?

An Omni Lead is a sales or marketing role responsible for managing and coordinating customer interactions across multiple channels such as email, social media, and phone. The position often requires skills in CRM tools, data analysis, and multichannel communication strategies to improve lead engagement and conversion rates.

How does the Omni Lead role interact with various teams to ensure a seamless omnichannel customer experience?

As an Omni Lead, you will regularly collaborate with teams across in-store operations, e-commerce, logistics, and customer service to create a unified shopping experience for customers. This involves coordinating inventory management, overseeing order fulfillment processes, and resolving any cross-channel issues that arise. Effective communication and problem-solving skills are essential, as you'll often serve as the bridge between digital and physical retail operations. By working closely with different departments, you help ensure a consistent and satisfying experience for customers, regardless of how they choose to shop.
More about Omni Lead jobs
Infographic showing various Omni Lead job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Full-time

Posted 7 days ago


Job description

Role Overview:
This role is for an Omni Functional Lead Consultant, focusing on the FIS Omni platform. The consultant will be responsible for leading functional aspects of projects, including solution design, system configuration, and client enablement, specifically within financial services and retirement operations.
Key Responsibilities:
  • Solution Design & Gap Analysis: Map client business requirements to FIS Omni product capabilities, identifying and defining any necessary system changes or custom enhancements.
  • System Configuration: Configure core processing workflows, product rules, and system parameters in the Omni platform to support target operating models.
  • Requirements Workshops: Lead discovery sessions with client stakeholders to gather specifications, process flows, and business test scenarios.
  • Testing & Validation: Partner with development and QA teams, guide clients through User Acceptance Testing (UAT), triage defects, and assist with go-live preparation.
  • Training & Enablement: Deliver knowledge transfer, process documentation, and training to ensure strong user adoption and operational readiness.
  • System Optimization: Proactively help financial institutions optimize the Omni platform to improve processing efficiency, ensure regulatory compliance, and reduce delivery risk.

Required Skills:
  • Hands-on experience with FIS Omni core retirement products (OmniPlus, Omni Pay etc.).
  • Exceptional stakeholder management, conflict resolution, and executive-level communication skills.
  • IBM Tivoli Netcool/OMNIbus
  • Mainframe DB2 - Application Development

Qualifications:
  • Typically 10+ years in financial services, Retirements operations, or technology consulting, specifically with migration and/or transformation.
  • Experience Required: 6-8 years.

Preferred Skills: