Call Center Supervisor

SDMI is seeking Call Center Supervisors to join our team! Our call center is located in the Northwest area of Las Vegas.

About SDMI: SDMI believes that “if you practice great medicine, patients will follow”. We have no product to sell – our job is to provide excellent patient care in a compassionate, friendly, safe and clean environment. The quality of our care is blind; we must provide high quality medical care to every patient who enters our facilities. We count on our employees to make it their priority to make each patient feel as though they are our only patient. Established in 1988, we are a growing organization with 12 facilities across Las Vegas and Henderson, and growing!

Our Culture: A common term among our employees is “teamwork”. Our employees all share a positive attitude and teamwork mentality. By working together, we excel in demonstrating our operating values of Safety, Integrity, Courtesy and Leadership. Our family culture plus continuous opportunities for growth has resulted in tenured employees of 30+ years. We invite you to grow with us!

A Day in the Life as an SDMI Call Center Supervisor : You will oversee and improve ways to obtain medical information necessary to seek authorization from insurance companies to ensure timely testing and processing of claims. Establish strong clinical relationships with referring providers. Other duties may include but not limited to: Ensure all patients pass financial clearing for their exams. Coordinate staff to ensure all work has been kept on goal for any orders or scheduled exams. Interact with patients’, physicians and other staff both within the Center and at outside facilities providing accurate, timely and responsive information. Scan all pertinent referrals and clinical information received in a timely manner. Prioritize and process insurance eligibility information for patient appointments. Coordinate and schedule exams, follow-up appointments as designated by physicians. Interact with patients’, physicians and other staff both within the Center and at outside facilities providing accurate, timely and responsive information. Ensure efficient telephone communication. Follow all written protocols and procedures of the call center. Scan all pertinent referrals and clinical information received in a timely manner. You can expect to be scheduled Monday-Fridays,

You are an ideal candidate if…

• You have prior supervisory experience in a healthcare environment, preferably as a medical receptionist or related experience
• Knowledge of medical terminology, ICD-9/CPT coding

To ensure success in this role, you must have…

• Prior supervisory experience
• Insurance verification experience
• Basic typing/keyboarding skills with minimum of 30 wpm
• The ability to demonstrate courtesy, helpfulness, and optimal customer service toward patients and their families.

You can expect to earn an hourly starting rate of $21.50

Today, SDMI uses the tag line “It’s what’s inside that counts”. To SDMI, it’s much more than just a clever tag line. It speaks to who we are as people, what we do and what we stand for. If you are ready to join a highly acclaimed, family owned and growing Radiology organization – apply online today!