Leasing Manager

Handle resident concerns or requests that are escalated to the Manager level. Assists prospective residents with information regarding their lease, the community, and the move in process. Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.

Respond to social media postings (Facebook and other social media outlets) Works in conjunction with district team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner. . Demonstrate outstanding service to identify the source of the resident's issue and work to resolve inquiries in a timely and professional manner.

May perform post-turn unit inspections and complete move-in inventory inspections with new residents. Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community. Participates in outreach marketing activities (i.e.

market... surveys, shop competitors, etc.) on a regular basis to obtain prospective residents. Performs other general office duties (i.e.

phones, filing, special projects and assignments as needed). Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems . Composing and distributing of correspondence regarding information that affects our residents and customer service.

May participate in property walks / inspections (grounds, common areas, parking lots, community rooms, make readies, quality control, etc.) to ensure community is well maintainedMUST BE ABLE TO PASS BACKGROUND AND DRUG TESTMUST HAVE 2+ YEARS IN MULTIFAMILY EXPERIENCETHIS IS A RESIDENT RELATIONS POSITION - BUT WOULD LIKE SOMEONE WITH LEASING MANAGER EXPERIENCE OR ASSISTANT MANAGER EXPERIENCEWOULD WORK ONE WEEKEND DAYThe Phoenix Staffing is a full service recruiting and staffing firm staffing apartment communities, management companies, commercial real estate and Industry Partners/Vendors with temporary, temp to hire, direct hire and payroll funding & processing. The Phoenix Staffing will supports apartment communities and management company offices with only the best available Residential and Commercial Leasing Consultants, Porters and Maintenance Technicians, and Supervisors. Residential.

Our clients work with us to fill vacant positions because we are more than just a temp agency...we are as staffing resource. All talent will be personally interviewed, references verified and criminal background screened