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Resident Retention Jobs (NOW HIRING)

Bozzuto

Multi-Site Resident Accounts Manager

Baltimore, MD · On-site

$67K - $70K/yr

Contribute to achievement of leasing benchmarks as well as resident retention through monthly goals for the property through individual efforts, mentoring team and through outreach initiatives that ...

Bozzuto

Multi-Site Resident Accounts Manager

Baltimore, MD · On-site

$67K - $70K/yr

Contribute to achievement of leasing benchmarks as well as resident retention through monthly goals for the property through individual efforts, mentoring team and through outreach initiatives that ...

The Bachrach Group

Be Seen First

Resident Service Coordinator

Rockaway Park, NY · On-site

$55K - $65K/yr

Support initiatives that promote resident retention, satisfaction, and overall quality of life. * Maintain an organized calendar of resident activities and community outreach efforts. * Perform other ...

Core Spaces

Resident Services Manager

San Diego, CA · On-site

Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also ...

Core Spaces

Resident Services Manager

Knoxville, TN · On-site

Responsibilities include managing resident renewals, replacements, and conflicts, conducting prospect tours, executing marketing activities, and enhancing resident retention. The role may also ...

The Bachrach Group

Be Seen First

Resident Service Coordinator

Bronx, NY · On-site

$55K - $63K/yr

Support initiatives that promote resident retention, satisfaction, and overall quality of life. * Maintain an organized calendar of resident activities and community outreach efforts. * Perform other ...

American Homes 4 Rent

Resident Manager

Greensboro, NC · On-site

$63K - $70K/yr

This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.

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Resident Retention information

What is a resident retention specialist?

A Resident Retention Specialist is a professional responsible for developing and implementing strategies to keep residents satisfied and encourage them to renew their leases in apartment communities or residential properties. Their duties often include organizing community events, responding to resident concerns, and working closely with property management to address issues that could affect resident satisfaction. The goal of this role is to reduce turnover, improve community engagement, and ensure a positive living experience for all residents.

What are some common challenges faced in a resident retention role, and how can they be addressed?

A common challenge in Resident Retention roles is effectively addressing resident concerns and complaints in a timely and empathetic manner, which can directly impact lease renewals and community satisfaction. Balancing multiple resident requests while maintaining strong communication with property management and maintenance teams requires excellent organizational skills and a proactive approach. Building strong relationships with residents through regular events and personalized interactions also plays a key role in retention success. Staying organized and prioritizing follow-ups can significantly improve outcomes and help foster a positive community environment.

What are the key skills and qualifications needed to thrive in resident retention, and why are they important?

To excel in Resident Retention, strong customer service skills, knowledge of property management practices, and experience in hospitality or leasing are essential. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport and address resident concerns proactively. These competencies are vital for fostering resident satisfaction, reducing turnover, and maintaining a positive community environment.

What is the difference between Resident Retention vs Leasing Consultant?

AspectResident RetentionLeasing Consultant
Primary FocusMaintaining current residents and reducing turnoverAttracting new residents and leasing units
Required SkillsCustomer service, communication, conflict resolutionSales, marketing, customer service
Work EnvironmentProperty management, resident interactionsProperty tours, leasing offices
CertificationsNone specific, often property management knowledgeReal estate license may be preferred

While both roles involve interaction with residents, Resident Retention focuses on keeping current tenants satisfied and reducing turnover, whereas Leasing Consultants primarily work to attract new tenants and lease units. Both roles require strong customer service skills, but their main objectives differ within the property management industry.

What is a good resident retention rate?

A good resident retention rate for a Resident Retention role in property management typically ranges from 60% to 80%, indicating effective engagement and satisfaction strategies. Higher retention rates reduce turnover costs and improve community stability, often achieved through strong communication, quality service, and timely maintenance. Industry benchmarks may vary based on property type and location, but consistently maintaining or exceeding these rates is considered successful.

What cities are hiring for Resident Retention jobs?

Cities with the most Resident Retention job openings:

What are the most commonly searched types of Resident Retention jobs?

The most popular types of Resident Retention jobs are:

What states have the most Resident Retention jobs?

States with the most job openings for Resident Retention jobs include:

Resident Retention jobs near you
Infographic showing various Resident Retention job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Resident Retention Specialist - Property Management

Second Avenue Realty

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deed residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.


We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com


Job Summary


The Resident Retention Specialist is responsible for maximizing resident retention through proactive communication, relationship building, problem solving, and sales-focused renewal strategies. This role serves as a primary point of contact for lease renewals, transfers, notices to vacate, disposition-related relocations, and move-out coordination. The ideal candidate is a strong communicator with an entrepreneurial mindset, a passion for problem solving, and the ability to influence positive resident outcomes. Success in this role requires leveraging all communication channels (particularly phone calls) to build relationships, address concerns, and identify retention opportunities. This role partners closely with Operations, Maintenance, Leasing, Market Management, and other internal teams to resolve issues, enhance the resident experience, and support retention goals.


Duties and Responsibilities


Resident Retention & Renewals

  • Proactively manage a group of residents approaching lease expiration and execute retention strategies to maximize renewal conversions.
  • Utilize phone calls, email, text messaging, property management systems, and other communication channels to maintain consistent resident engagement.
  • Educate residents on renewal options, lease terms, and available programs.
  • Identify resident concerns, objections, and barriers to renewal and work collaboratively to develop appropriate solutions.
  • Escalate resident issues, property concerns, maintenance challenges, or service-related matters that may negatively impact retention.
  • Monitor renewal eligibility and ensure all renewal activities are completed accurately and timely.
  • Maintain thorough documentation of resident interactions and retention efforts.
  • Follow Second Avenue’s lease administration policies and procedures while also complying with all health safety, state and local tenant landlord laws.


Resident Experience & Problem Resolution

  • Build and maintain positive resident relationships through professional, empathetic, and solution-oriented communication.
  • Investigate and resolve resident concerns whenever possible while partnering with internal teams for issue resolution.
  • Deliver exceptional customer service while balancing resident needs and company objectives.
  • Identify recurring resident concerns and provide feedback to leadership to improve processes, service delivery, and retention performance.
  • Accurately prepare and be thoroughly knowledgeable about all renewal related reporting.


Notice to Vacate & Move-Out Management

  • Manage the Notice to Vacate (NTV) process from initial communication through move-out completion.
  • Engage residents who have submitted notice to identify potential retention opportunities and explore alternatives to moving.
  • Coordinate move-out timelines, required documentation, and resident communications.
  • Ensure all move-out activities are completed in accordance with company policies and procedures.


Administrative & Operational Support

  • Process lease administration changes and resident account updates.
  • Review all Month-to-Month residents to confirm status and renewal opportunities.
  • Support ownership transitions, onboarding of new assets, and portfolio-related administrative activities.
  • Review renter's insurance compliance and related resident documentation.
  • Maintain accurate reporting and documentation related to retention, renewals, transfers, move-outs, and resident communications.
  • Assist with special projects and operational initiatives as assigned.
  • Follow all company policies, lease administration procedures, and applicable federal, state, and local landlord-tenant laws.
  • Assist with HOA, municipal, and compliance-related resident matters.
  • Perform other duties as assigned.


Qualifications


  • Excellent verbal, written, and interpersonal communication skills. 
  • Strong phone presence with the ability to build rapport, influence outcomes, and handle difficult conversations professionally.
  • Proficient in using Microsoft Outlook, Word, Excel, and property management software platforms.
  • Ability to manage multiple priorities in a fast-paced environment. 
  • Strong negotiation, sales, and objection-handling abilities.
  • Proven problem-solving and conflict-resolution skills.
  • Ability to collaborate effectively across multiple departments.
  • Self-motivated with an entrepreneurial mindset and results-oriented approach.


Education and Experience


  • High School diploma or equivalent required.
  • Minimum of two (2) years of Property Management experience preferred.
  • Experience working in a goal-oriented environment with performance metrics preferred.

Job Competencies


  • Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, and property operating/accounting software.
  • Ability to use AI tools (or willingness to learn).
  • Excellent customer service and interpersonal skills.
  • Professional verbal and written communication skills.
  • Strong organizational and time-management skills.
  • Ability to make quick and effective decisions.
  • Ability to identify, analyze, and resolve resident issues.
  • Ability to be flexible and quickly adapt to changing business needs and processes.
  • Desire to meet goals and deadlines.
  • Ability to exercise independent judgment and maintain confidentiality.
  • Ability to learn Second Avenue systems, technologies, and adapt to change.


Benefits


  • Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.