Resident Manager
Phoenix, AZ · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Phoenix, AZ · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Coordinator
Phoenix, AZ · On-site
$23.19 - $27.83/hr
Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work ...
New
Resident Coordinator
Phoenix, AZ · On-site
$23.19 - $27.83/hr
Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work ...
New
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Charlotte, NC · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Charlotte, NC · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Mason, OH · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Mason, OH · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Coordinator
Phoenix, AZ · On-site
$23.19 - $27.83/hr
Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work ...
New
Resident Coordinator
Phoenix, AZ · On-site
$23.19 - $27.83/hr
Focus on enhancing tenant retention through strategic initiatives, which may include phone call check-ins with residents, assisting with resident portal login, renewal options, maintenance work ...
New
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Atlanta, GA · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Nashville, TN · On-site
$63K - $79K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Charlotte, NC · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Charlotte, NC · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Phoenix, AZ · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Manager
Phoenix, AZ · On-site
$63K - $70K/yr
This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Resident Service Cordinator
$17.50 - $22.50/hr
Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates. Ensure guest cards are complete, entered in the ...
Resident Service Cordinator
$17.50 - $22.50/hr
Develop and implement resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates. Ensure guest cards are complete, entered in the ...
SUMMARY Create and coordinate social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. Property Type:Lease ...
SUMMARY Create and coordinate social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. Property Type:Lease ...
Resident Service Cordinator
Orlando, FL · On-site
$17.50 - $22.50/hr
... resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates. • Ensure guest cards are complete, entered in the property management ...
Resident Service Cordinator
Orlando, FL · On-site
$17.50 - $22.50/hr
... resident retention initiatives, including personalized communication and feedback collection, to improve lease renewal rates. • Ensure guest cards are complete, entered in the property management ...
Resident Services Coordinator - Park Summit
San Diego, CA · On-site
$21 - $22/hr
SUMMARY Create and coordinate social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. Property Type: Lease ...
Resident Services Coordinator - Park Summit
San Diego, CA · On-site
$21 - $22/hr
SUMMARY Create and coordinate social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. Property Type: Lease ...
SUMMARY Create and coordinate social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. Property Type:Lease ...
SUMMARY Create and coordinate social and physical activity programs and other miscellaneous resident related functions to achieve community goals surrounding resident retention. Property Type:Lease ...
Resident Retention information
What is a resident retention specialist?
A Resident Retention Specialist is a professional responsible for developing and implementing strategies to keep residents satisfied and encourage them to renew their leases in apartment communities or residential properties. Their duties often include organizing community events, responding to resident concerns, and working closely with property management to address issues that could affect resident satisfaction. The goal of this role is to reduce turnover, improve community engagement, and ensure a positive living experience for all residents.
What are some common challenges faced in a resident retention role, and how can they be addressed?
A common challenge in Resident Retention roles is effectively addressing resident concerns and complaints in a timely and empathetic manner, which can directly impact lease renewals and community satisfaction. Balancing multiple resident requests while maintaining strong communication with property management and maintenance teams requires excellent organizational skills and a proactive approach. Building strong relationships with residents through regular events and personalized interactions also plays a key role in retention success. Staying organized and prioritizing follow-ups can significantly improve outcomes and help foster a positive community environment.
What are the key skills and qualifications needed to thrive in resident retention, and why are they important?
To excel in Resident Retention, strong customer service skills, knowledge of property management practices, and experience in hospitality or leasing are essential. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport and address resident concerns proactively. These competencies are vital for fostering resident satisfaction, reducing turnover, and maintaining a positive community environment.
What is the difference between Resident Retention vs Leasing Consultant?
| Aspect | Resident Retention | Leasing Consultant |
|---|---|---|
| Primary Focus | Maintaining current residents and reducing turnover | Attracting new residents and leasing units |
| Required Skills | Customer service, communication, conflict resolution | Sales, marketing, customer service |
| Work Environment | Property management, resident interactions | Property tours, leasing offices |
| Certifications | None specific, often property management knowledge | Real estate license may be preferred |
While both roles involve interaction with residents, Resident Retention focuses on keeping current tenants satisfied and reducing turnover, whereas Leasing Consultants primarily work to attract new tenants and lease units. Both roles require strong customer service skills, but their main objectives differ within the property management industry.
What is a good resident retention rate?
A good resident retention rate for a Resident Retention role in property management typically ranges from 60% to 80%, indicating effective engagement and satisfaction strategies. Higher retention rates reduce turnover costs and improve community stability, often achieved through strong communication, quality service, and timely maintenance. Industry benchmarks may vary based on property type and location, but consistently maintaining or exceeding these rates is considered successful.
What cities are hiring for Resident Retention jobs?
Cities with the most Resident Retention job openings:
What are the most commonly searched types of Resident Retention jobs?
The most popular types of Resident Retention jobs are:
What states have the most Resident Retention jobs?
States with the most job openings for Resident Retention jobs include:
$63K - $70K/yr
Full-time
Dental, Vision, Retirement, PTO
Re-posted 17 days ago
Job description
Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.
Are you passionate about real estate and property management? We're seeking a dedicated Resident Manager to oversee a portfolio of single-family homes. This role is pivotal in ensuring a superior resident experience, resolving customer service issues, optimizing resident retention, and processing documentation through the tenant lifecycle.
Responsibilities:
- Foster positive relationships with residents in your assigned portfolio.
- Respond promptly and professionally to resident inquiries, striving for swift resolution.
- Drive lease renewals and execute new leases within the market.
- Conduct move-out reconciliation, assess damages, and determine resident chargebacks in accordance with state laws.
- Implement collection strategies to minimize evictions and delinquencies.
- Represent the company at eviction hearings and monitor HOA compliance.
- Adhere to all organizational systems, programs, training, policies, and procedures.
Requirements:
- High School Diploma/GED required.
- Bachelor's degree in real estate, finance, business management, or a related field preferred.
- Minimum of three (3) years of directly related experience in Property Operations, Real Estate, or Property Management preferred.
- Real Estate License and any permits/certifications required by state's real estate commission to engage in property management.
- Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
- Experience with property management software a plus.
- Excellent verbal and written communication skills.
- Strong tenant relationship management and negotiation skills.
Compensation
The anticipated pay range/scale for this position is $63,000.00 to $70,000.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.Additional Compensation
This position is eligible to receive quarterly bonus payments.Perks and Benefits
Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.
CA Privacy Notice:To learn more about what information we collect when you apply for a job, and how we use that information, please see our CA Job Applicant Privacy Notice found athttps://www.amh.com/ca-privacy-notice.
#LI-MA1
About AMH
Sourced by ZipRecruiter
Industry
Real estate
Company size
1,001 - 5,000 Employees
Headquarters location
Las Vegas, NV, US
Year founded
2012