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Resident Retention Jobs (NOW HIRING)

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Resident Services Coordinator

Dallas, TX

$18.25 - $23.75/hr

... retention initiatives. The Resident Services Coordinator creates a welcoming and professional first impression for the community while helping drive occupancy, resident satisfaction, and operational ...

West Shore

Resident Services Manager

Lebanon, TN · On-site

Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. * Acquire a broad knowledge of the community and the ...

West Shore

Resident Services Manager

Charlotte, NC · On-site

Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. * Acquire a broad knowledge of the community and the ...

West Shore

Resident Services Manager

Lexington, KY · On-site

Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. * Acquire a broad knowledge of the community and the ...

Life Time

Serves as point of contact for new resident acquisition and resident retention interactions * Engages in problem solving and service recovery for resident questions and concerns, utilizing ...

Life Time, Inc.

Resident Concierge

Henderson, NV · On-site

Serves as point of contact for new resident acquisition and resident retention interactions * Engages in problem solving and service recovery for resident questions and concerns, utilizing ...

sagelife

Resident Services Coordinator

Hudson, MA · On-site

$21 - $27.25/hr

Remains active in the sales and resident retention processes. These activities will fulfill the Sage Life Mission and demonstrate the We Care Values. Management and Leadership · Manage the Health ...

Amh

Resident Coordinator

Mason, OH · On-site

$23.19 - $27.83/hr

Focuses on optimizing tenant retention through strategic initiatives which may include phone call check-in with residents (e.g., assisting with resident portal login, renewal options, maintenance ...

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Resident Retention information

What is a resident retention specialist?

A Resident Retention Specialist is a professional responsible for developing and implementing strategies to keep residents satisfied and encourage them to renew their leases in apartment communities or residential properties. Their duties often include organizing community events, responding to resident concerns, and working closely with property management to address issues that could affect resident satisfaction. The goal of this role is to reduce turnover, improve community engagement, and ensure a positive living experience for all residents.

What are some common challenges faced in a resident retention role, and how can they be addressed?

A common challenge in Resident Retention roles is effectively addressing resident concerns and complaints in a timely and empathetic manner, which can directly impact lease renewals and community satisfaction. Balancing multiple resident requests while maintaining strong communication with property management and maintenance teams requires excellent organizational skills and a proactive approach. Building strong relationships with residents through regular events and personalized interactions also plays a key role in retention success. Staying organized and prioritizing follow-ups can significantly improve outcomes and help foster a positive community environment.

What are the key skills and qualifications needed to thrive in resident retention, and why are they important?

To excel in Resident Retention, strong customer service skills, knowledge of property management practices, and experience in hospitality or leasing are essential. Familiarity with property management software (such as Yardi or AppFolio) and CRM systems is typically required. Excellent communication, active listening, and problem-solving abilities help build rapport and address resident concerns proactively. These competencies are vital for fostering resident satisfaction, reducing turnover, and maintaining a positive community environment.

What is the difference between Resident Retention vs Leasing Consultant?

AspectResident RetentionLeasing Consultant
Primary FocusMaintaining current residents and reducing turnoverAttracting new residents and leasing units
Required SkillsCustomer service, communication, conflict resolutionSales, marketing, customer service
Work EnvironmentProperty management, resident interactionsProperty tours, leasing offices
CertificationsNone specific, often property management knowledgeReal estate license may be preferred

While both roles involve interaction with residents, Resident Retention focuses on keeping current tenants satisfied and reducing turnover, whereas Leasing Consultants primarily work to attract new tenants and lease units. Both roles require strong customer service skills, but their main objectives differ within the property management industry.

What is a good resident retention rate?

A good resident retention rate for a Resident Retention role in property management typically ranges from 60% to 80%, indicating effective engagement and satisfaction strategies. Higher retention rates reduce turnover costs and improve community stability, often achieved through strong communication, quality service, and timely maintenance. Industry benchmarks may vary based on property type and location, but consistently maintaining or exceeding these rates is considered successful.

What cities are hiring for Resident Retention jobs?

Cities with the most Resident Retention job openings:

What are the most commonly searched types of Resident Retention jobs?

The most popular types of Resident Retention jobs are:

What states have the most Resident Retention jobs?

States with the most job openings for Resident Retention jobs include:

Resident Retention jobs near you
Infographic showing various Resident Retention job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Evening Resident Experience Associate

Bozzuto

Rockville, MD

Full-time

Posted 12 days ago

Bozzuto rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

154th of 205 rated real estate companies

Job description

Primary Responsibilities:

As the Evening Resident Experience Associate (Monday-Friday, 3PM-11PM), you're the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel "at home" is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)

As a Resident Experience Associate, your primary responsibilities include:

  • Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
  • Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
  • Solving problems and providing timely assistance to residents and prospects with care
  • Planning and executing meaningful events and activities that engage residents and foster a sense of community
  • Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
  • Generating awareness, interest and excitement via social media
  • Encouraging happy customers to share the love by writing reviews on social networking sites
  • Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
  • Working weekends or evenings depending on the shift
  • A willingness to obtain a leasing license within your first 90 days of employment
You Create Value by:
  • Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
  • Solving problems for your customers and treating them like you would your best friend
  • Meticulously following up with everyone
  • Playing an active role in making certain the community is impeccable
  • Jumping in and covering for team members when needed
  • Seeking out opportunities to enhance the customer's experience
What You Bring to Us:
  • 2+ years' experience in a hospitality, retail, travel or hotel environment
  • Outstanding communication skills, both written and verbal
  • A sharp professional appearance
  • Competent with various software, apps and computer programs
  • An eye for detail and a knack for anticipating a customer's needs
  • A customer-focused mentality
  • Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

What Bozzuto employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Bozzuto

Sourced by ZipRecruiter

At Bozzuto, it's all about experience. Whether it's the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we've been creating inspiring, engaging and vibrant communities for three decades.

Industry

Real estate and rental and leasing

Company size

1,001 - 5,000 Employees

Headquarters location

Greenbelt, MD, US

Year founded

1988

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