Service Administrator

About Us:

WE BLEED BLUE

At MCT Companies, we like to say we bleed blue. Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT! We are looking for motivated individuals to join our growing family business!

Job Summary:

Act as a liaison between potential, new, and existing customers and the service department; providing exceptional customer service. Initiate services by determining performance problems and service requests; verifying warranty and service contract coverage; developing estimates and writing and closing repair orders. Handle customer questions and complaints to ensure satisfaction.

Pay: $22.00 - $24.00/hourly depending on experience
Schedule: Monday – Friday, 8:00am – 5:00pm, On-site in Omaha, Ne

Job Duties and Responsibilities:

• Handle customer inquiries and complaints over phone and in-person.
• Customer service, processing, preparing will call and delivering, drop shipping or shipping parts to fulfill customer orders.
• Provide information about the products and services.
• Assisting service shop and mobile technicians in identifying parts necessary for repairs.
• Document and update company and customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Coordinate customer repairs and installations.
• Provide updates to customers as their work is completed.
• Provide excellent customer service from intake to release of vehicle, and perform any additional follow up.
• Advise the customer on the repairs that you recommend and offer a pricing quote.
• Communicate with parts sellers and technicians to make sure everything needed is on hand.
• Answer detailed questions about services performed and price information.
• Open, prepare, and close out service repair orders.
• Obtain required purchase order (PO) numbers from customers and follows up for any missing information.
• Assist with shipping and receiving, loading and unloading trucks with inventory or units, checking in merchandise, matching purchase orders to sales orders and distributing to corresponding individuals.
• Prepare shipping parcels and schedule pickups (Domestic and International).
• Performs other duties as requested, directed, or assigned by management.

Job Requirements:

• Excellent customer service
• Strong accounting background
• Positive and professional demeanor
• Ability to break down complicated industry topics into understandable advice meant for customer understanding.
• Intermediate computer and data-entry skills; Windows based programs, Karmak Fusion a plus
• Organizational and record-keeping skills
• Have a teamwork mindset in the workplace and accept feedback on your work.
• Ability to multitask, work in high-stress settings and offer flexible hours on your schedule.
• Self-motivated and can work independently.
• Previous dealership experience is highly desired.
• Excellent written and verbal communication skills
• Ability to build rapport with clients.
• Utilizes critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, accurate, and productive manner.
• Attendance and punctuality are essential job functions. Understand the typical format of company schedules in order to manage time efficiently.
• Open to future opportunities.

Benefits:

• Medical, Dental and Vision
• HSA and FSA plans
• Company Paid Life Insurance, LTD and STD
• Paid Time Off
• Holiday Pay
• 401(k) with employer match
• Fun and Rewarding Work Environment

Physical Requirements:

• Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, climb stairs/ladders.
• Ability to lift / carry / push / pull up to 50lbs.
• Ability to work at heights and in confined spaces.
• Ability to work in hot and cold temperature extremes.
• Ability to wear required PPE (personal protective equipment)

Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. MCT Companies complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources.

The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills of personnel so classified. The company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate.

This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”.

MCT is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

MCT is an EEO/AAP Employer