Ticket Office Show Supervisor

Position Overview:

The Ticket Office Show Supervisor will assist with running the Ticket Office for Seattle Symphony (SSO) and Benaroya Hall Music Center (BHMC) events in a high-volume, fast-paced environment. Duties include, but are not limited to, supervising Ticket Office staff during symphony and other shows, providing excellent customer service, and operating in a financially sound manner to meet the needs of the SSO and BHMC, its presenters and patrons.

Essential Job Functions

· Acts as Show Supervisor of Ticket Office Representatives for SSO and BMHC events, implementing Ticket Office show procedures from show set-up through closing.

· Sends all necessary reports to other departments providing up to date Ticket Office information and send a night of show report summarizing the events.

· Acts as primary contact with the Front of House Manager during events and works in conjunction with them to provide an exemplary customer service experience.

· Resolves customer inquiries, issues, and complaints in a timely manner.

· Coordinates and fulfills auction requests via the Auctions Inbox and Community Connection requests with Education & Community Engagement. Process third party sales, complimentary tickets, and other orders as needed by management and other departments.

· Monitors all credit card and cash transactions for Ticket Office operations.

· Participates in department meetings and share information with Ticket Office staff.

· Assists in processing subscription and single ticket sales for all SSO, NGL and BHMC programming.

· Assists with the daily flow of phone calls and mail printing and processing.

· Maintains high standards of customer service.

Benefits:

· Excellent Medical, Dental and Vision Insurance program (PPO, low deductible)

· Employer paid Long-Term Disability, AD&D and Life Insurance

· 403b retirement savings plan with employer matching at 1 year

· 10 vacation days

· 10 sick days

· 2 personal days

· 11 holidays per year

· Your birthday off!

· Employee Assistance Program

The Seattle Symphony values diversity and inclusiveness in the workplace. Individuals who bring diverse backgrounds and perspectives are encouraged to apply. It is our policy to provide equal employment opportunity (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Seattle Symphony will provide reasonable accommodations for qualified individuals with disabilities.

Qualifications:

· Ticket office experience strongly preferred.

· Previous supervisory experience

· Excellent customer service skills and strong attention to detail.

· Strong communication and interpersonal skills along with the ability to prioritize various competing tasks and requests.

· Ability to maintain composure and perform as a team player in a fast-paced environment.

· Evenings, weekends, and holidays required.

· Experience in Microsoft Excel, Word, and Outlook, as well as Tessitura Ticketing strongly preferred.

Physical Requirements:

The physical requirements described here must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The functions of this position are performed primarily in an office environment.

· Regular activities include frequent sitting, standing, walking, reaching, and bending.

· This position may require occasional pulling, lifting, and climbing stairs.

· Ability to speak, hear and communicate clearly while handling staff inquiries, telephone calls and customer requests.

· Specific vision abilities require close visual acuity for viewing a computer screen and reading, preparing, entering and/or analyzing data.

· This position requires repetitive motions of the wrists, hands, and fingers for typing at a standard keyboard and regular pinching, picking up and holding pencils and other desk tools.

· Must have the ability to lift 30 pounds as needed.