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Ticket Management Jobs (NOW HIRING)

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

Develop new sales opportunities through cold calling, utilization of Score CRM, and acquire referrals from clients. * Meet or exceed annual Season Ticket Membership sales goal for both renewal and ...

Granby Ranch

Ticket Scanning Supervisor

Granby, CO · On-site

$22/hr

Commercial Ops Manager Department: Guest Services Date: 8/14/2026 Status: Full-Time Seasonal Pay Rate: $22 per hour POSITION SUMMARY: The Ticket Scanning Supervisor will provide leadership, oversight ...

Granby Ranch

Ticket Scanning Supervisor

Granby, CO · On-site

$22/hr

Commercial Ops Manager Department: Guest Services Date: 8/14/2026 Status: Full-Time Seasonal Pay Rate: $22 per hour POSITION SUMMARY: The Ticket Scanning Supervisor will provide leadership, oversight ...

Granby Ranch

Ticket Scanning Supervisor

Granby, CO · On-site

$22/hr

Commercial Ops Manager Department: Guest Services Date: 8/14/2026 Status: Full-Time Seasonal Pay Rate: $22 per hour POSITION SUMMARY: The Ticket Scanning Supervisor will provide leadership, oversight ...

Leidos

Change Ticket Coordinator

Washington, DC · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program ... The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program ... The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets ...

Leidos

Change Ticket Coordinator

Jacksonville, FL · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program ... The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets ...

Leidos

Change Ticket Coordinator

Norfolk, VA · On-site

$57K - $104K/yr

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program ... The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets ...

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Ticket Management information

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How much do ticket management jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ticket management in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticket management role and how can they be addressed?

In a Ticket Management role, common challenges include handling high ticket volumes, prioritizing urgent issues, and maintaining clear communication with both customers and internal teams. These challenges can be addressed by using efficient ticketing systems, establishing clear escalation protocols, and regularly updating stakeholders on the status of their requests. Additionally, strong organizational and multitasking skills help ensure tickets are resolved in a timely manner without sacrificing quality.

What are the key skills and qualifications needed to thrive in ticket management, and why are they important?

To excel in Ticket Management, you need strong organizational skills, attention to detail, and experience with workflow coordination, often supported by a background in customer service or IT support. Familiarity with ticketing systems such as Zendesk, Jira, or ServiceNow, as well as basic troubleshooting or help desk certifications, is typically required. Effective communication, problem-solving abilities, and a proactive attitude are standout soft skills in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and smooth operational workflows.

What is the difference between Ticket Management vs Customer Support Specialist?

AspectTicket ManagementCustomer Support Specialist
Primary RoleManaging and tracking customer support ticketsAssisting customers directly with inquiries and issues
Skills & CertificationsKnowledge of ticketing systems, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport ticket systems, help desk softwareCall centers, live chat, email support
Industry UsageIT, tech support, SaaS companiesRetail, telecom, service industries

Ticket Management focuses on organizing and resolving customer issues through support tickets, often working behind the scenes. Customer Support Specialists interact directly with customers to resolve issues and provide assistance. While both roles require strong communication skills, Ticket Management emphasizes technical and organizational skills, whereas Customer Support Specialists focus on customer interaction and problem-solving.

What does a ticket management do?

A ticket management role involves handling customer or internal support requests by creating, tracking, and resolving tickets using specialized software. It requires organizational skills and knowledge of ticketing systems to ensure timely and efficient issue resolution.
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Ticket Management jobs near you
Infographic showing various Ticket Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Ticket Management & Sports Technology Intern

Trenton, NJ • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

$15 - $20/hr

Internship

Re-posted 23 days ago

Job description

Department: Ticket Management & Operations
Reports To: Director of Ticket Management & Technologies
Term: Fall / Hockey Season (October 2026 - April 2027)
Status: Internship (Unpaid - Academic Credit / Experiential Learning)
Hours: 20-25 hours/week (Includes game days, evenings, and weekends as needed)
Position Overview
The Ticket Management & Sports Technology Intern will gain hands-on experience in modern sports technology, digital offer creation, merchandise auction logistics, and fan engagement platforms. The intern will support daily backend operations, lead data-pulling efforts from custom forms, assist with group package setups, and track campaign metrics during the active season.
This role is ideal for students or early-career professionals looking to build practical, resume-ready skills in sports administration, digital operations, and database management.
Key Responsibilities
Platform & Tech Operations
  • Digital Offers & Package Collaboration (FEVO): Assist in building and updating ticket offer pages, setting up intake forms, pulling and organizing customer data, and collaborating on group and corporate package builds.
  • Digital Auctions & Merchandise (DASH): Help set up auction listings, draft item descriptions, respond to customer inquiries, and track physical inventory, fulfillment, and shipping logistics.
  • SMS Marketing & Fan Engagement (VOZZI): Support outbound text campaign scheduling, review fan replies, and monitor campaign engagement metrics.
  • Fan Data & Segmentation (StellarAlgo): Assist in pulling customer data, building targeted fan lists, and logging campaign results to support marketing and sales initiatives.

Game Day & Promotional Execution
  • Assist with on-site fulfillment for special ticketing packages, digital auction wins, and promotional redemptions on game days.
  • Partner with Game Operations to track and execute in-game ticketing promotions.
  • Coordinate with Corporate Partnerships to verify that ticket-related contractual obligations and promotional perks are accurately delivered.

Data Management & Tracking
  • Create, manage, and pull data from digital forms to streamline special ticket requests and group intake.
  • Maintain organized tracking spreadsheets for merchandise inventory, activation schedules, and campaign performance.
  • Research emerging sports industry trends, digital promotional strategies, and fan activation ideas.

Qualifications & Skills
  • Education: Currently enrolled in or a recent graduate of a program in Sports Management, Business Administration, Marketing, or a related field.
  • Data & Technical Skills: Strong proficiency with MS Excel/Google Sheets and online form builders; high comfort level working with spreadsheet data and digital tools.
  • Detail-Oriented: Exceptional organization and accuracy when pulling fan data, building offer links, and tracking inventory.
  • Communication: Clear written communication for customer inquiries and smooth cross-departmental coordination.
  • Flexibility: Willingness to work flexible hours, including select home games, evenings, and weekends during the season.

What You Will Gain
  • Direct mentorship from executive leadership in sports technology and ticketing management.
  • Resume-ready, hands-on experience with core industry platforms (FEVO, DASH, VOZZI, StellarAlgo).
  • Practical experience in data collection, form building, and digital campaign organization.
  • Broad cross-departmental exposure across Sales, Marketing, Game Ops, and Corporate Partnerships.
  • Official documentation and support for university academic credit (if applicable).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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