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Ticket Management Jobs (NOW HIRING)

Morson Talent

2767: System Administrator I

Horn Lake, MS · On-site

$25 - $27/hr

... ticket management. Tasks On site contact for comprehensive digital systems support Interact with end users to diagnose and resolve technical issues Interact with remote tech support subject matter ...

Jobtailor

M365 Administrator

Iowa, LA · On-site

Previous experience supporting users via ticket management systems * Working base knowledge of MS applications * Knowledge of basic security concepts * Strong collaboration, interpersonal skills

ASM Global

Ticket Seller

Fresno, CA · On-site

$16.90/hr

BOX OFFICE MANAGER DEPARTMENT: BOX OFFICE SALARY: $16.90/HOUR, NON-EXEMPT ASM Global, a public facilities management company, has immediate openings for Part Time Ticket Sellers at Save Mart Center.

ASM Global

$16.90/hr

BOX OFFICE MANAGER DEPARTMENT: BOX OFFICE SALARY: $16.90/HOUR, NON-EXEMPT ASM Global, a public facilities management company, has immediate openings for Part Time Ticket Sellers at Save Mart Center.

Livenation

Ticket Seller

Santa Ana, CA

Assisting Manager & Supervisor with internal Ticket Orders and Reports * Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service * Prompt, courteous ...

AEG

Ticket Seller

Fresno, CA · On-site

$16.90/hr

BOX OFFICE MANAGER DEPARTMENT: BOX OFFICE SALARY: $16.90/HOUR, NON-EXEMPT ASM Global, a public facilities management company, has immediate openings for Part Time Ticket Sellers at Save Mart Center.

Bridgepoint, LLC

Ticket Taker Lead

Phoenix, AZ · On-site

$17.50 - $18.29/hr

This person will lead the onsite team, manage guest entry, and ensure ticket scanning is accurate and efficient from doors open through the event.What You'll DoSupervise and direct Ticket Taker staff ...

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Ticket Management information

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How much do ticket management jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ticket management in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticket management role and how can they be addressed?

In a Ticket Management role, common challenges include handling high ticket volumes, prioritizing urgent issues, and maintaining clear communication with both customers and internal teams. These challenges can be addressed by using efficient ticketing systems, establishing clear escalation protocols, and regularly updating stakeholders on the status of their requests. Additionally, strong organizational and multitasking skills help ensure tickets are resolved in a timely manner without sacrificing quality.

What are the key skills and qualifications needed to thrive in ticket management, and why are they important?

To excel in Ticket Management, you need strong organizational skills, attention to detail, and experience with workflow coordination, often supported by a background in customer service or IT support. Familiarity with ticketing systems such as Zendesk, Jira, or ServiceNow, as well as basic troubleshooting or help desk certifications, is typically required. Effective communication, problem-solving abilities, and a proactive attitude are standout soft skills in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and smooth operational workflows.

What is the difference between Ticket Management vs Customer Support Specialist?

AspectTicket ManagementCustomer Support Specialist
Primary RoleManaging and tracking customer support ticketsAssisting customers directly with inquiries and issues
Skills & CertificationsKnowledge of ticketing systems, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport ticket systems, help desk softwareCall centers, live chat, email support
Industry UsageIT, tech support, SaaS companiesRetail, telecom, service industries

Ticket Management focuses on organizing and resolving customer issues through support tickets, often working behind the scenes. Customer Support Specialists interact directly with customers to resolve issues and provide assistance. While both roles require strong communication skills, Ticket Management emphasizes technical and organizational skills, whereas Customer Support Specialists focus on customer interaction and problem-solving.

What does a ticket management do?

A ticket management role involves handling customer or internal support requests by creating, tracking, and resolving tickets using specialized software. It requires organizational skills and knowledge of ticketing systems to ensure timely and efficient issue resolution.
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Ticket Management jobs near you
Infographic showing various Ticket Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

HR Specialist - Records Management

Landover, MD • On-site, Remote

Golden Key Group
201 - 500 employees
Learn more about Golden Key Groupexternal

Full-time

Re-posted 19 days ago

Job description

About GKG
With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands. We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.
Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise. We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.
Overview
The HR Specialist - Records Management applies basic skills in performing end to end functions of document review and management.
Responsibilities
  • Establishes and maintains appropriate Employee Records in eOPF.
  • Obtains prior Federal folders from other Federal agencies or Federal archives.
  • Scans, uploads, indexes, and maintains all designated documents.
  • Responds to client communications requesting information and/or documents.
  • Reviews and verifies that incoming documents comply with Federal regulations and policy.
  • Oversees maintenance of Official Personnel Folders.
  • Creates and manages tickets in ticket management system used at the center.
  • Other duties as assigned.

Qualifications
  • Public Trust clearance upon hire.
  • Minimum three (3) years Federal HR experience.
  • Attention to detail.
  • Good organizational skills.
  • Good communication; written, oral, and interpersonal skills.
  • Proficiency with Microsoft Office products.

Desired Qualifications
  • Bachelor's degree desired.
  • HR administrative experience.
  • Shared services experience.
  • Experience in ticket management and HR IT systems (ServiceNow, eOPF, etc.).
  • 3 years of operational service center experience.

Certifications
None Noted.
**Please note that Golden Key Group, LLC (GKG) will not ask for any personal data during the application and interview phases of your job search with our team. In addition, we will not text you out of personal and professional courtesy. Should you get any requests for personal information, consider it a possible spam/phishing attempt.**

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