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Ticket Management Jobs (NOW HIRING)

ASM Global

Ticket Seller

Rochester, MN · On-site

$13.06 - $14.06/hr

Box Office Manager FLSA STATUS : Part-Time, Non-Exempt Salary Range : $13.06 - $14.06 Benefits: Paid Sick Leave Job Summary : The primary responsibility of this position is to process single ticket ...

Granby Ranch

Ticket Scanner

Granby, CO · On-site

$18/hr

Commercials Ops Manager/Supervisor Department: Guest Services Status: Part Time/Full Time Seasonal Pay Rate: $18 per hour Date: 8/13/2026 POSITION SUMMARY: The Ticket Scanner position is responsible ...

Livenation

Ticket Seller

Phoenix, AZ

Assisting Manager & Supervisor with internal Ticket Orders and Reports * Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc. Customer Service * Prompt, courteous ...

AEG

Ticket Seller

Rochester, MN · On-site

$13.06 - $14.06/hr

Box Office Manager FLSA STATUS: Part-Time, Non-Exempt Salary Range: $13.06 - $14.06 Benefits: Paid Sick Leave Job Summary: The primary responsibility of this position is to process single ticket ...

Bridge Point

Ticket Taker Lead

Phoenix, AZ

This person will lead the onsite team, manage guest entry, and ensure ticket scanning is accurate and efficient from doors open through the event. What You'll Do * Supervise and direct Ticket Taker ...

ASM Global

Ticket Seller

Worcester, MA · On-site

$16.80/hr

... management, and content & booking - of world-class live events and venues. The Legends Global ... THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for guests ...

AEG

Ticket Seller

Worcester, MA · On-site

$16.80/hr

... management, and content & booking - of world-class live events and venues. The Legends Global ... THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for guests ...

ASM Global

Ticket Seller

Rochester, MN · On-site

$13.06 - $14.06/hr

Box Office Manager FLSA STATUS : Part-Time, Non-Exempt Salary Range : $13.06 - $14.06 Benefits: Paid Sick Leave Job Summary : The primary responsibility of this position is to process single ticket ...

ASM Global

Ticket Seller

Worcester, MA · On-site

$16.80/hr

... venue management, and content & booking - of world-class live events and venues.The LegendsGlobal ... THE ROLE The Part-Time Box Office Ticket Seller serves as the first point of contact for ...

Granby Ranch

Ticket Scanner

Granby, CO · On-site

$18/hr

Commercials Ops Manager/Supervisor Department: Guest Services Status: Part Time/Full Time Seasonal Pay Rate: $18 per hour Date: 8/13/2026 POSITION SUMMARY: The Ticket Scanner position is responsible ...

Granby Ranch

Ticket Scanner

Granby, CO · On-site

$18/hr

Commercials Ops Manager/Supervisor Department: Guest Services Status: Part Time/Full Time Seasonal Pay Rate: $18 per hour Date: 8/13/2026 POSITION SUMMARY: The Ticket Scanner position is responsible ...

ASM Global

Ticket Seller

Stockton, CA · On-site

$17.75/hr

Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Ticket Seller at the Stockton Complex. The Ticket Seller is responsible ...

ASM Global

Ticket Seller

Stockton, CA · On-site

$17.75/hr

Summary Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Ticket Seller at the Stockton Complex. The Ticket Seller is responsible ...

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Ticket Management information

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How much do ticket management jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for ticket management in the United States is $22.41, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What are some common challenges faced in a ticket management role and how can they be addressed?

In a Ticket Management role, common challenges include handling high ticket volumes, prioritizing urgent issues, and maintaining clear communication with both customers and internal teams. These challenges can be addressed by using efficient ticketing systems, establishing clear escalation protocols, and regularly updating stakeholders on the status of their requests. Additionally, strong organizational and multitasking skills help ensure tickets are resolved in a timely manner without sacrificing quality.

What are the key skills and qualifications needed to thrive in ticket management, and why are they important?

To excel in Ticket Management, you need strong organizational skills, attention to detail, and experience with workflow coordination, often supported by a background in customer service or IT support. Familiarity with ticketing systems such as Zendesk, Jira, or ServiceNow, as well as basic troubleshooting or help desk certifications, is typically required. Effective communication, problem-solving abilities, and a proactive attitude are standout soft skills in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and smooth operational workflows.

What is the difference between Ticket Management vs Customer Support Specialist?

AspectTicket ManagementCustomer Support Specialist
Primary RoleManaging and tracking customer support ticketsAssisting customers directly with inquiries and issues
Skills & CertificationsKnowledge of ticketing systems, communication skillsCustomer service skills, product knowledge
Work EnvironmentSupport ticket systems, help desk softwareCall centers, live chat, email support
Industry UsageIT, tech support, SaaS companiesRetail, telecom, service industries

Ticket Management focuses on organizing and resolving customer issues through support tickets, often working behind the scenes. Customer Support Specialists interact directly with customers to resolve issues and provide assistance. While both roles require strong communication skills, Ticket Management emphasizes technical and organizational skills, whereas Customer Support Specialists focus on customer interaction and problem-solving.

What does a ticket management do?

A ticket management role involves handling customer or internal support requests by creating, tracking, and resolving tickets using specialized software. It requires organizational skills and knowledge of ticketing systems to ensure timely and efficient issue resolution.
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Ticket Management jobs near you
Infographic showing various Ticket Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $46,618 per year, or $22.4 per hour.

Ticket Seller

Rochester, MN • On-site

ASM Global
Arts, Entertainment, and Recreation • 10K+ employees
Learn more about ASM Globalexternal

$13.06 - $14.06/hr

Part-time

Re-posted 21 days ago

ASM Global rating

6.6

Company rating: 6.6 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

MAYO CIVIC CENTER
POSITION: Ticket Seller
DEPARTMENT: Box Office
REPORTS TO: Box Office Manager
FLSA STATUS: Part-Time, Non-Exempt
Salary Range: $13.06 - $14.06
Benefits: Paid Sick Leave
Job Summary:
The primary responsibility of this position is to process single ticket sales for various events at the Mayo Civic Center. This position will also work Will Call and customer service windows during events, as well as perform any other related ticketing duties. Ticket sellers are expected to maintain accuracy when handling all financial and ticketing transactions.
MAJOR RESPONSIBILITIES:
Includes the following (other duties may be assigned):
  • Process single ticket sales at the box office and assist with group sales when requested.
  • Familiarize self with the various venue layouts.
  • Answer questions concerning admission fees, fares, schedules, reservations, coming attractions and ticket policies in person, over the telephone, and email.
  • Provide excellent customer service to all guests inside the Mayo Civic Center.
  • Balance all applicable transactions for the date of service and complete all necessary reports before departure.
  • Open cash and all monies, checks, vouchers, coupons, or credit cards received during daily sales.
  • Maintain a daily audit of all ticketed events.
  • Performs other related duties as assigned by Box Office Manager or Supervisor.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to pass a credit and background screening.
  • Must be able to work various nights & weekends.

EDUCATION AND/OR EXPERIENCE:
  • High school diploma or general education degree (GED).
  • Computer and cash handling experience strongly preferred.
  • Box office or guest service background preferred.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.

What ASM Global employees say

Pay

Benefits

Hours and flexibility

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Get the full story on Breakroom

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019

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