Housekeeping Manager

Position Summary:

The Hotel Housekeeping Manager, reporting directly to the Director of Housekeeping, is responsible for overseeing all housekeeping operations and staff to ensure the cleanliness and maintenance of guest rooms, public spaces, and employee areas. The incumbent will lead and collaborate with the housekeeping team to uphold brand standards, enhance guest and employee satisfaction, and optimize departmental financial performance.

Key Responsibilities:

1. Establish and communicate clear guidelines and expectations to the housekeeping team to ensure efficient and effective operations.
2. Supervise and participate in the cleaning and maintenance of guest rooms, public areas, and colleague spaces, ensuring adherence to brand standards.
3. Develop and maintain comprehensive housekeeping standards and procedures, ensuring compliance across all areas.
4. Assist in procurement processes, including purchasing supplies, managing inventory, and overseeing the use of chemicals and equipment.
5. Foster a culture of continuous improvement and excellence among team members, providing support and guidance as needed.
6. Implement and maintain an effective inspection program covering guest rooms, public areas, staff workspaces, storage areas, and laundry facilities.
7. Demonstrate proficiency in the operation and maintenance of departmental equipment, and communicate procedures to team members.
8. Address and resolve guest issues and complaints promptly and effectively, ensuring a high level of satisfaction.

Additional Functions:

1. Develop and implement training programs for housekeeping staff to enhance skills and knowledge, promoting professional growth within the department.
2. Collaborate with other departments, such as Front Office and Maintenance, to ensure seamless coordination and resolution of issues impacting guest satisfaction.
3. Monitor and analyze departmental performance metrics, such as cleanliness scores and guest feedback, and implement strategies to improve results.
4. Conduct regular meetings with the housekeeping team to discuss performance, address concerns, and foster a positive work environment.
5. Stay updated on industry trends, best practices, and innovations in housekeeping operations, incorporating relevant changes into existing practices.
6. Ensure compliance with all relevant health, safety, and environmental regulations, maintaining a safe working environment for all staff members.

Qualifications:

• Bachelor's Degree preferred
• Minimum of 2-3 years' experience in a managerial role within housekeeping, preferably in a luxury or lifestyle hotel setting.
• Strong attention to detail and excellent organizational and time management skills.
• Exceptional verbal and written communication abilities, with the capacity to interact effectively with employees and guests in a courteous and service-oriented manner.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.