Remote Spanish Speaking CSR - MD Medicaid $18.00/hr. Must live in MD

MMC Group LP

Baltimore, MD

Expired: over a month ago Applications are no longer accepted.

$18 Hourly
Vision , Medical , Dental , Life Insurance
Full-Time

Job Description

MMC is hiring Remote CSR's to process MD Medicaid Accounts

***Must live in the State of Maryland***

Must be able to attend QC Interview on 4/10 and Real Job Preview on 4/12. This is Mandatory in order to start!

Pay: $ 18.00/hr. Bilingual (English/ Spanish Fluent)

Start Date: 4/17/2024

Job Title: CSR1 - Call Center - 100% remote – Must have own equipment.

Training Schedule: : 8:00 am-5:00pm EST, M-F (Day 1-7), 8:00am-4:30pm EST M-F (Day 8-15)

Nesting is 4 weeks (8:00am-4:30pmEST)

(Schedule will be 8:00am- 4:30pm)

***Must live in the State of Maryland***

Equipment: BYOD (Bring your own device) – Requirements below

****Desktop or Laptop with Intel Core i5 Processor or higher with 8GB Memory (No Celeron or Pentium processors) ***

Desktop or laptop have a minimum of 256GB hard drive.
Windows 10 or 11
Minimum of 1 USB Gen 2 or newer port (wired headset)
1 RJ-45 connection for a wired connection to internet router
Wired Headset and microphone with a USB Gen2 or newer connection
Video camera capability, necessary for training
NO Mac books, Chromebooks, iPads or Tablets allowed. They are not compatible with our system.

Internet Connection Requirements:

Wired internet connection from computer to router or modem
Download speed 30 MBPS minimum.
Upload speed 15 MBPS minimum.

Education/Experience:

High school diploma, GED, or equivalent certification; other combinations of education and experience will be considered. Background in health care, human services, or customer service. Experience in data entry and call centers. Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner. Excellent organizational, interpersonal, written, and verbal communication skills. Ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously.

Responsibilities:
The Customer Support Center (CSC) at the Maryland Health Connection (MHC) will provide information and assistance for individuals, families, small group employees, and brokers seeking information, enrollment assistance, and other services related to the MHC. The CSC assists individuals regarding eligibility and enrollment for Medicaid, and services applications and enrollments for Qualified Health Plans on the Exchange. The CSC will utilize the State's eligibility and enrollment portal and Customer Relationship Management (CRM) software and other State systems to perform all tasks and duties for HIX customers to ensure delivery of high-quality service for all Maryland consumers.

Job Type: Full-time

Salary: $18.00 per hour

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Why Work Here?

Dynamic Work Environment: Join a team that values innovation, creativity, and collaboration.

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.