Case Manager Assistant

VISION, MISSION & VALUES:

Every employee of SIHF Healthcare is expected to uphold our vision, mission and values. Our actions will reflect our values of compassion, diversity, integrity, excellence and teamwork creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of People achieving their highest quality of life through the fulfillment of our mission to lead individuals and communities to their healthiest lifestyle by providing a coordinated network of health and supportive services.

CUSTOMER SERVICE COMPLIANCE STATEMENT:

Treat every person with dignity, respect and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers and team by being patient, understanding, and positive knowing that you are at SIHF Healthcare for those we serve.

POSITION DESCRIPTION:

Responsible for interim case management for children in the legal care and custody of the Illinois Department of Children and Family Services and who are in the substitute care in the areas served by SIHF Healthcare Lead Agency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Request, obtain, and send medical records.

1. Perform intake and follow-up with clients or agencies to ensure clients are accessing needed services.

1. Assist with scheduling medical appoints for clients.

1. Answer phones, fax, scan, copy, email, and file records.

1. Maintain up to date case files.

1. Communicate information to patients and case workers.

1. Communicate with medical offices and DCFS case workers.

1. Complete required trainings.

1. Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

1. Ability to work independently with minimal supervision.
2. Ability to prioritize and multitask.
3. Ability to communicate effectively and professionally.
4. Strong attention to detail and organization skills.
5. Proficient computer skills: Microsoft Office Word, Excel, and electronic health records.
6. Understanding of medical terminology.

EDUCATION AND EXPERIENCE:

1. Associate degree or at least two (2) years of experience in healthcare or social service setting

1. Experience providing services to families with young children is preferred.

PHYSICAL DEMANDS:

Light physical activity performing non-strenuous daily activities of an administrative nature.

WORK SCHEDULE:

Normal work hours for this position are Monday through Friday dayshift; 8:00a.m. To 5:00p.m.

COMPLIANCE STATEMENT:

Abide by the requirements of all applicable State and Federal laws.

MEDICAL HOME STATEMENT:

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.