Leasing Professional

Leasing

· Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

· Immediately record all telephone and in-person visits on appropriate reports.

· Files own guest cards and maintain according to established procedures.

· Inspect models and available “market ready”, communicate related service needs to Property Manager.

· Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.

· Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

· Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

· Ensure apartment is ready for resident to move-in on agreed date.

· Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

· Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

· Assist in monitoring renewals. Distribute and follow-up on renewal notices

· Monitor advertising effectiveness. Gather information about market competition in the area and file.

· Represent the company in a professional manner at all the times.

Administrative:

· Accept rental payments and give immediately to Assistant Community Manager.

· Type lease and complete appropriate paperwork and input information on RealPage System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

· Maintain current resident files.

· Maintain and record daily inspections for the community.

· Distribute all company or community-issued notices.

· Maintain accurate monthly commission records on leases and renewals for bonus purposes.

· Assist management team with other various tasks as required.

· Consistently implement policies of the community.

Resident Retention:

· Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

· Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

· Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

· Maintain open communication with Property Manager and Senior Maintenance.

· Contribute to cleanliness and curb appeal of the community on continuing basis.

· Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

Neighborhood Marketing

· Participate in outreach marketing activities on a regular basis to obtain prospective residents.

· Advise residents of referral concessions (if permitted).

· Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

· Distribute newsletters, pamphlets, flyers, etc.

· Conduct market surveys and shop competitive communities.

Essential Job Functions:

· Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

· Demonstrate an ability to support and contribute to community team.

· Demonstrate strong oral and written communication skills.

· Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

· Must possess a positive attitude and the ability to smile under all circumstances.

· Participate in training in order to comply with new or existing laws.

· Ability to work a flexible schedule, including evenings and weekends.

· Two (2) years’ experience in previous relevant customer service.

· Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

· Comply with expectations as demonstrated in the employee handbook.

· Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.