Intake Coordinator/Management Analyst I

Goodwill of Delaware and Delaware County

Wilmington, DE

$19 to $22 Hourly
Full-Time

Job Description

Company Info

Job Description

Pay Rate: $19-$22 an hour

Job Description:

The Intake Coordinator is responsible for providing transformative coaching to clients by identifying, meeting, and achieving their goals towards stabilization by coordinating wrap-around services between internal/external divisions, agencies, and/or providers. The Intake Coordinator addresses the physical, psychological and social needs of the family, by creating a strong working relationship. They will always need to remain professional and understanding. The Intake Coordinator will support the client with accessing the services and resources necessary to remove poverty and barriers to stability.

Providing support by contacting clients on a weekly basis regarding services and supports
Making individual/family recommendations and referrals
Assisting clients with identifying and achieving measurable goals
Evaluating progress to attain goals and providing guidance to revise Family Stabilization plans, as needed
Offering educational and vocational services and referrals to help support sustainability
Supporting clients by advocating for their needs and working with service providers and community partners
Helping to manage crisis
Keeping accurate records of calls, visits, and business conducted on behalf of the client
Strong commitment to helping families improve their living and keeping their information confidential
Providing weekly updates on clients at Dual Generation Center meetings
Working with stakeholders to provide the best possible service plan to Dual Generation Clients
Supporting community partnerships and events
Maintaining efficient, confidential, and organized records in the organizational database to ensure accurate recordkeeping

Minimum Qualifications:

Ability to be flexible, work independently and collaboratively
Ability to multitask, manage details and meet deadlines
Excellent communication and interpersonal skills
Current Driver’s License with acceptable driving record
Ability to interface effectively with professionals from outside agencies (excellent verbal/written communication skills)
Knowledge and understanding of flexible, diverse, traditional, and non-traditional support, advocacy and intervention processes
Proven ability to establish an excellent rapport with staff, clients, and partners
Strong organizational and administrative skills including completion of monthly reports coupled with proficient soft-ware computer skills
Demonstrated proficiency in crisis intervention, conflict resolution, and mediation
Effective problem solving, advocacy and assessment skills
Proficiency in computer skills, i.e. Microsoft office, Google Drive, and other databases
College degree preferred. In lieu of a degree, a minimum of 2 years’ experience in case management