Customer Service and Sales Administration Support

Summary:DecoPac is looking for an experienced Sales Administrative Coordinator to provide administrative support to the sales team and key accounts. Based out of our Anoka, MN office and reporting directly to the Sales Administration Manager, this role requires day-to-day support and coordination with the DecoPac Anoka Headquarters team to follow through on customer needs. This position will demonstrate strong organizational, communication and interpersonal skills, as well as the ability to multi-task and prioritize within a fast-paced environment. Must be committed to building and maintaining professional relationships and delivering excellent customer support. This role will need to utilize proficient computer skills to manage daily operations. Responsibilities:

• Strong, professional verbal communication skills are required. This role interfaces via phone with customers regularly throughout the day. They must be able to listen and anticipate customer’s needs and meet their expectations as well as identify and elevate issues rapidly.
• Express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization.
• Responsible for receiving orders (via email, internet, EDI, fax) and entering orders into P8 system, performing inventory checks and validating pricing.
• Reviews customer orders and coordinates the activities of operations to ensure that customer orders are fulfilled.
• Resolves product or service problems by clarifying customer’s complaints, root causing the problem and determining the best solution to solve problem.
• Provide effective responses to all customer inquiries within 24 hours.
• Verifies that the customer information is correct and up to date and maintains customer records.
• Act as conduit between sales and customer service for order issues.
• Ability to complete complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround.
• Proactively support sales team with essential day-to-day follow-up.
• Ability to effectively address day-to-day operational matters while staying focused on long-term objectives.
• Gather and arrange materials and relevant information for supervisor or assigned project.
• Document customer activity utilizing CRM (Microsoft Dynamics) to establish contact history, customer initiatives/opportunities, and to schedule future and on-going follow-up with the customer.
• Provide back‐up support for co‐workers when appropriate and actively support group goals.
• Report any food safety concerns to Supervisor for resolution, including a food package that is open to the food for any reason.
• Other duties as assigned in support of business operations.

Qualifications:

• Minimum Education Level: High school diploma or equivalent.
• Minimum of 2 years’ experience in a similar position - administrative function or call center experience.
• PC proficiency in software applications to include MS Word, Excel, PowerPoint and Outlook.
• Able to multi-task and prioritize while taking direction from multiple different sources.
• Excellent written, verbal and interpersonal communication skills.
• Exceptional organization skills, accuracy and attention to detail.
• The ability to work well both as an individual contributor and as part of a team.
• Flexible attitude with the willingness to take on new projects.
• CRM (Microsoft Dynamics) experience a plus.
• DOS-based/P8 system experience a plus.

DecoPac, Inc. is committed to providing equal employment opportunity to all applicants and employees according to all applicable laws, directives and regulations of federal, state, and local governing bodies and agencies. In keeping with this commitment, DecoPac, Inc. will recruit, hire, train and promote persons in all job titles, without regard to race, color, creed, religion, sex (including factors related to pregnancy or child birth), national origin, age, marital status, familial status, disability, sexual orientation, gender identity status with regard to public assistance, employment status, local human rights commission activity, status as a protected veteran, genetic information, atypical hereditary cellular or blood trait, or any other protected category.