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Administrative Support Customer Service Jobs (NOW HIRING)

JLL

Business Support, Customer Service

Atlanta, GA

$21.93/hr

This role combines administrative coordination with customer-focused service delivery, ensuring ... Providing business support through accurate work order creation and dispatch using multiple work ...

Cynet Systems

Administrative Support

Charlotte, NC · On-site

Administrative Support Role Requirement/Must Have: * 1+ years of experience in administrative ... Share feedback to improve performance and service. * Support customer-focused continuous ...

Self Care Counseling

Administrative Support

Loveland, OH · On-site

$16/hr

Experience in healthcare, behavioral health, customer service, or administrative support preferred * Ability to work professionally with diverse populations What We Offer: * Competitive compensation

InterSources

Administrative Support

Tampa, FL · On-site

$31K - $42K/yr

... customer dress/safety equipment requirements, in compliance with ANSI and OSHA, and that such ... Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services ...

Toi Toi USA

Customer Support Specialist

Fort Myers, FL · On-site

$40K - $41K/yr

Minimum of 2 years of customer service experience required. * Bilingual preferred. * Experience in collections, billing support, or administrative support is a plus. Salary Description $40,000.00 ...

Adecco

Administrative Support

Erie, PA

$16 - $16.25/hr

Adecco is seeking an Administrative Support for a local client in Erie, PA. Apply now for instant ... Review documents and data for accuracy and completeness. * Assist with customer account updates and ...

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Administrative Support Customer Service information

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How much do administrative support customer service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for administrative support customer service in the United States is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

Is administrative support the same as customer service?

Administrative support involves managing office tasks such as scheduling, data entry, and document preparation, while customer service focuses on assisting clients, answering inquiries, and resolving issues. In some roles, these functions overlap, requiring strong communication and organizational skills, but they are generally distinct job functions.

What is the difference between Administrative Support Customer Service vs Administrative Assistant?

AspectAdministrative Support Customer ServiceAdministrative Assistant
Primary RoleHandling customer inquiries, providing support, and resolving issuesManaging office tasks, scheduling, and administrative duties
Required SkillsCommunication, problem-solving, customer serviceOrganization, multitasking, clerical skills
Work EnvironmentCustomer service centers, officesOffice settings, corporate environments
Common CertificationsCustomer service certifications, basic computer skillsAdministrative certifications, MS Office proficiency

While both roles support office functions, Administrative Support Customer Service focuses on assisting customers and resolving their issues, often in call centers or support desks. Administrative Assistants handle broader administrative tasks within an office. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What is the job description of administrative support?

Administrative support involves performing clerical tasks such as managing schedules, handling correspondence, organizing files, and assisting with office operations. It often requires strong organizational skills, proficiency with office software, and the ability to communicate effectively in a professional environment.

What are some common challenges faced in an Administrative Support Customer Service role, and how can they be effectively managed?

In an Administrative Support Customer Service role, professionals often juggle multiple tasks such as managing schedules, handling customer inquiries, and supporting internal teams. A common challenge is balancing high volumes of requests while maintaining accuracy and professionalism. Effective time management, strong organizational skills, and clear communication with both customers and colleagues are key to managing these demands. Many organizations offer training and mentorship to help new hires acclimate and develop best practices for handling these challenges.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers, technical support managers, or roles in industries like finance or technology. These positions typically require advanced skills, experience, and sometimes certifications, and can offer salaries significantly higher than entry-level customer service jobs.

What are administrative support customer service jobs?

Administrative support customer service jobs involve assisting customers with their inquiries, processing orders or requests, and providing general office support such as managing records, scheduling, and handling correspondence. Professionals in this role serve as a bridge between the company and its clients, ensuring that customer needs are addressed efficiently and professionally. They may work in various industries, using communication, organizational, and problem-solving skills to support both customers and internal teams. These positions are essential for maintaining smooth office operations and positive customer experiences.

What are the key skills and qualifications needed to thrive as an Administrative Support Customer Service professional, and why are they important?

To thrive as an Administrative Support Customer Service professional, you need strong organizational abilities, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or associate degree. Proficiency in office software such as Microsoft Office Suite, customer relationship management (CRM) systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and problem-solving abilities help individuals excel in managing client inquiries and supporting team operations. These skills ensure efficient workflow, positive customer experiences, and seamless coordination within the organization.
More about Administrative Support Customer Service jobs
What job categories do people searching Administrative Support Customer Service jobs look for? The top searched job categories for Administrative Support Customer Service jobs are:
Administrative Support Customer Service jobs near you
Infographic showing various Administrative Support Customer Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,355 per year, or $18.9 per hour.
Business Support, Customer Service

Business Support, Customer Service

JLL

Atlanta, GA

$21.93/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

JLL rating

8.3

Company rating: 8.3 out of 10

Based on 271 frontline employees who took The Breakroom Quiz

33rd of 163 rated real estate companies

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

Providing comprehensive business support and exceptional customer service as the primary point of contact for facility operations. This role combines administrative coordination with customer-focused service delivery, ensuring stakeholders receive timely, professional assistance with all facility-related needs. You'll monitor technology systems, manage multi-channel communication, and coordinate work order dispatch while maintaining the highest standards of customer service. Working in a dynamic, collaborative environment, you'll represent JLL's Mission, Values, and Goals in every interaction, serving as a trusted resource for internal and external customers. Your ability to balance operational efficiency with genuine customer care will be essential to maintaining seamless facility operations and consistently high satisfaction levels.

Your day-to-day tasks will include
  • Delivering superior customer service by responding promptly and professionally to incoming calls, emails, and web requests from diverse stakeholders, ensuring every interaction reflects JLL's commitment to excellence
  • Monitoring various technology systems supporting facility operations, responding to triggered alerts, and taking appropriate action to address issues before they impact building occupants
  • Providing business support through accurate work order creation and dispatch using multiple work request applications, tracking assignments to completion, and following up to ensure customer satisfaction
  • Researching required information using available resources, routing calls and requests to appropriate team members, and completing all assigned callbacks in a timely, thorough manner
  • Identifying and escalating priority and emergency issues through established protocols while maintaining professionalism and calm composure during stressful situations
  • Monitoring telephony queue time data and individual productivity statistics to maximize efficiency, maintain performance metrics, and consistently meet or exceed service level standards
  • Completing precise data entry across multiple platforms while adhering to business unit and client-driven standards that ensure accurate documentation and seamless information flow
  • Identifying areas of opportunity within processes and utilizing knowledge and skills to suggest improvements that enhance customer experience, operational efficiency, and service quality
Minimum Requirements
  • Associate's degree in facilities management, building operations, business administration, customer service, or other related field
  • Superior customer service skills and orientation with demonstrated ability to maintain professionalism at all times, particularly under stressful situations and time constraints
  • Proficiency in Microsoft Office Suite with strong written, verbal, and interpersonal communication skills that facilitate positive customer interactions
  • Strong organizational and time management abilities with proven capacity to multitask, prioritize competing demands, and work effectively without direct supervision
  • Detail-oriented approach with strong analytical ability to assess situations, make sound decisions, and ensure accurate information management
  • Collaborative work style with ability to function effectively in a dynamic team environment while also working independently to meet individual performance goals
Preferred Qualifications
  • Bachelor's degree or equivalent combination of education and relevant experience in business administration, customer service, facilities management, or related disciplines
  • 2+ years of experience in facility or property administration, customer service, call center operations, or business support roles within corporate or commercial environments
  • Experience working with computerized maintenance management systems (CMMS), work order platforms, and CRM tools with demonstrated ability to learn new technologies quickly
  • Proven track record in customer-facing roles with metrics demonstrating consistent achievement of satisfaction scores, response times, and productivity standards
  • Experience identifying process improvements and implementing customer service enhancements that increase satisfaction, reduce resolution times, or improve operational workflows
  • Strong ability to plan and manage work under time constraints, handle high-volume request environments, and maintain service quality during peak demand periods

Location:Atlanta, GA

Schedule:Monday - Friday, 7:00 AM - 3:00 PM

Compensation:$21.93 per hour

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary

  • Paid Time Off and Company Holidays

  • Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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