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Administrative Support Customer Service Jobs (NOW HIRING)

New Branch LLC

Administrative Support

Taylor, MI

In the position of Administrative Support you will be responsible for providing support to ensure ... Additional Information Previous customer service/call center and (or) data entry experience ...

Willis Klein

Administrative Support

Louisville, KY · On-site

$32K - $42K/yr

... Service Dispatch, warehouse, and administrative support - Occasionally help to "run" parts to service technicians in field as needed - Bank Runs The Location: Willis Klein Safe, Lock, & Decorative ...

Aston Carter

Administrative Support

Sioux Falls, SD

$20 - $21/hr

Administrative Support This role provides comprehensive administrative support to ensure the smooth ... service. The company is an equal opportunity employer and will consider all applications without ...

Rainbow Restoration

Administrative Support

Phoenix, AZ

$15 - $25/hr

As Administrative Support, you are a key team member supporting the work of management and other ... Notify customers of service call status and follow up with customers after the work is completed

5th HQ

Customer Service Representative

Coral Springs, FL · On-site

$21 - $22/hr

This role combines administrative support, customer service, data entry, and office coordination responsibilities in a fast-paced professional environment. This is an excellent opportunity for ...

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Administrative Support Customer Service information

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How much do administrative support customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for administrative support customer service in the United States is $18.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Administrative Support Customer Service vs Administrative Assistant?

AspectAdministrative Support Customer ServiceAdministrative Assistant
Primary RoleHandling customer inquiries, providing support, and resolving issuesManaging office tasks, scheduling, and administrative duties
Required SkillsCommunication, problem-solving, customer serviceOrganization, multitasking, clerical skills
Work EnvironmentCustomer service centers, officesOffice settings, corporate environments
Common CertificationsCustomer service certifications, basic computer skillsAdministrative certifications, MS Office proficiency

While both roles support office functions, Administrative Support Customer Service focuses on assisting customers and resolving their issues, often in call centers or support desks. Administrative Assistants handle broader administrative tasks within an office. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are some common challenges faced in an Administrative Support Customer Service role, and how can they be effectively managed?

In an Administrative Support Customer Service role, professionals often juggle multiple tasks such as managing schedules, handling customer inquiries, and supporting internal teams. A common challenge is balancing high volumes of requests while maintaining accuracy and professionalism. Effective time management, strong organizational skills, and clear communication with both customers and colleagues are key to managing these demands. Many organizations offer training and mentorship to help new hires acclimate and develop best practices for handling these challenges.

What are administrative support customer service jobs?

Administrative support customer service jobs involve assisting customers with their inquiries, processing orders or requests, and providing general office support such as managing records, scheduling, and handling correspondence. Professionals in this role serve as a bridge between the company and its clients, ensuring that customer needs are addressed efficiently and professionally. They may work in various industries, using communication, organizational, and problem-solving skills to support both customers and internal teams. These positions are essential for maintaining smooth office operations and positive customer experiences.

What are the key skills and qualifications needed to thrive as an Administrative Support Customer Service professional, and why are they important?

To thrive as an Administrative Support Customer Service professional, you need strong organizational abilities, attention to detail, and a basic understanding of office procedures, often supported by a high school diploma or associate degree. Proficiency in office software such as Microsoft Office Suite, customer relationship management (CRM) systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and problem-solving abilities help individuals excel in managing client inquiries and supporting team operations. These skills ensure efficient workflow, positive customer experiences, and seamless coordination within the organization.
More about Administrative Support Customer Service jobs
What job categories do people searching Administrative Support Customer Service jobs look for? The top searched job categories for Administrative Support Customer Service jobs are:
Administrative Support Customer Service jobs near you
Infographic showing various Administrative Support Customer Service job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 86% Full Time, 3% Part Time, and 9% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,355 per year, or $18.9 per hour.

Customer Support Specialist

Toi Toi USA LLC

Fort Myers, FL

$16.75 - $22.75/hr

Other

Posted 20 days ago

Job description

Description

PRIMARY OBJECTIVES/JOB SUMMARY

The Customer Support Specialist is responsible for providing exceptional customer service and operational support across all company locations. This role serves as a primary point of contact for customers, ensuring a seamless customer experience from beginning to end while supporting daily business operations, billing inquiries, collections, and customer account management. 


ESSENTIAL RESPONSIBLITIES/JOB FUNCTION

  • Support company initiatives focused on customer retention, operational efficiency, and service excellence.
  • Answer and manage daily inbound and outbound customer calls professionally and efficiently.
  • Provide outstanding customer support while ensuring all customer needs and concerns are fully resolved and followed through to completion.
  • Handle customer inquiries related to billing, invoicing, account balances, and service-related concerns.
  • Perform collections activities on past due customer balances in a professional and customer-focused manner.
  • Utilize company SOPs (Standard Operating Procedures) to troubleshoot and resolve customer issues effectively.
  • Coordinate with Sales, Operations, Dispatch, and other internal departments to support customer needs and drive revenue growth.
  • Support customers across all company locations and territories while maintaining consistent service standards.
  • Maintain accurate customer records, notes, and communication within company software systems.
  • Learn and effectively use phone systems, Microsoft Outlook, CRM platforms, and additional company software applications.
  • Assist customers with account updates, service requests, and general administrative support.
  • Prioritize tasks effectively in a fast-moving industry while maintaining professionalism and accuracy.
  • Escalate unresolved issues or recurring concerns to management when appropriate.
  • Maintain confidentiality and compliance with company policies and procedures.
  • Perform additional duties and projects assigned.


Requirements

BEHAVIORS/COMPETENCIES

  • Excellent verbal and written communication skills.
  • Strong customer service and conflict resolution abilities.
  • Ability to remain professional and composed in high-pressure or difficult situations.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize workload effectively.
  • Problem-solving mindset with the ability to think critically and independently.
  • Proficient in Microsoft Office Suite and CRM/customer management systems.
  • Ability to work collaboratively within a team environment and across departments.
  • Dependable, adaptable, and self-motivated.
  • Strong data entry and administrative skills.
  • Ability to maintain confidentiality and professionalism at all times.

EDUCATION AND/OR EXPERIENCE

  • High school diploma or equivalent required.
  • Minimum of 2 years of customer service experience required.
  • Bilingual preferred.
  • Experience in collections, billing support, or administrative support is a plus.


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