Personal Injury Case Manager

About our Firm

D. Miller & Associates, PLLC is a well-respected, personal injury and mass tort law firm in the Houston, Texas area. Having been servicing the Houston, Texas metropolitan area for over 20 years, our expanding firm is seeking qualified candidates for our upcoming year. Built around the values of our foundation, our firm has strived to be the hero to the residents of our great city and nation. Committing to the needs of our clients is our top priority and our firm’s success showcases that value. Our firm takes pride in the strategy developed in each of our endeavors and how the formula leveraging our industry expertise has kept us thriving over the years. We constantly are evolving and expanding our company’s vision which by far can be considered some of our firm’s best attributes. Regardless of our firm’s clientele size, we service everyone on a personal level and put quality over quantity every time.

What we expect from you

Our firm is currently searching for a personal injury case manager to add to our personal injury department. The case manager role will be comprised of administrative support for lawyers handling personal injury cases. Your responsibilities include clerical tasks such as client communication, scheduling, and billing. Other duties involve performing research for case briefs, preparing documentation to be sent to 3rd parties on cases, and assisting in preliminary investigations by collecting evidence. The role typically uses proprietary legal and electronic discovery software as part of the job. The ideal candidate must be able to calculate damages, including medical expenses & lost wages. Due to the nature of the company, the candidate should be detail orientated and have the ability to work well with others on a team of attorneys, paralegals, and case file managers. The ideal candidate will have strong sales and negotiations skills while maintaining high charisma while speaking with clients.

Duties and Responsibilities:

• Effectively manage assigned case load.
• Must be able to order police reports, set up claims, and confirm coverage and liability
• Work with attorneys on developing case strategy and execute based on outlined details
• Continuously communicate with clients and medical providers to ensure proper treatment and diagnostic tests are performed effectively and in a timely manner
• Accurately draft legal document (i.e., LOPs, NORs, liability, PIP, and UM/UIM demand letters, etc.)
• Acquire and review medical and billing records throughout the treatment phase of the case
• Assisting with accounting and billing by compiling necessary documentation
• Accurately maintain case management data in Filevine (case management database)
• Keeps cases organized by establishing and organizing files, monitoring calendars, meeting deadlines, documenting actions, inputting information into file database and case management software.
  

Qualifications:

• Bilingual for speaking and writing tasks. (Preferred not required)
• 2-5 years Personal Injury Law experience (Preferred)

• 2-5 years customer service experience (Preferred)
• 2-5 Years’ experience working in a Personal Injury practice preferred
• Has done research and compiled information that helps strengthen a case
• Client-oriented with excellent customer service skills.
• Experience with case management and document management.
• Ability to adhere to strict deadlines.
• Strong communication skills.
• Ability to handle multiple priorities.
• Able to work independently with minimal supervision.
• Excellent analytic and organizational skills with a strong attention to detail.
• Excellent Proofreading Skills
• Ability to Maintain Strict Confidentiality
• Ability to Manage Time and Tasks Effectively
• Solid Interpersonal Skills
• Experience with studying case law as it pertains to the type of law that is practiced by the firm
• Knowledge of Case Management Software and proficient in Microsoft Office Suite.

Educational Requirements

• High School Diploma or equivalent.